Frequent BSOD - using Chrome, Excel etc

[callmestu]

Hi all,

I am experiencing relatively frequent (every couple of days), but apparently random (in the sense I cannot identify a clear/specific action that causes them) BSOD's while using Chrome, Excel etc.

I would be extremely grateful for any assistance anybody can provide.

This is my first post and I have attempted to follow the instructions to provide all the relevant information.

I have run the SF_Diagnostic_Tool.exe and attached the zipped file it created.

However, please let me know if there is something missing...

Thanks in advance.

 

[koolkat77]

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

• http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

   Note

Pay close attention to part 3 of the tutorial in order to rule out the faulty stick.

   Information

Errors are sometimes found after 8 passes. A single error can be found after 20 passes.

   Tip

Do this test overnight, before going to bed.

 

[callmestu]

Hi koolkat77,

Thanks for your suggestion...

I have just run the memtest for over 25 hours - it completed 11 passes and no errors were found.

Although, on the one hand, I am obviously happy that there were no errors, the downside is that I am no closer to identifying what the problem might be!

Any other ideas?

Thanks,
Stuart

 

[koolkat77]

Are you sure? Cause almost all of your recent dmp's show Memory_Management 1A errors.

And, memtest can take over 20 passes to show any errors.

Do you have spare RAM sticks compatible with your motherboard?

 

[callmestu]

Definitely sure! Memtest showed no errors after those 11 passes...

Unfortunately, I don't have any spare memory sticks.

Should I run the test again for 20+ passes? It just means I'll have to leave it running for over 2 hours...

Thanks again!

 

[koolkat77]

Should I run the test again for 20+ passes? It just means I'll have to leave it running for over 2 hours...

Yes, but testing with different memory sticks would be better and less painful than taking memtest for so long

 

[callmestu]

I meant 2 days, not 2 hours!

Unfortunately, I need the computer during the week so I'm going to have to wait until next weekend to run the test for 2 days / over 20 passes...

I haven't got any more memory sticks (and can't afford to buy any at the moment) so I'll have to re-run the test and see what happens...

Thanks for your patience - I'll post the results up here next Sunday night...

 

[koolkat77]

I meant 2 days, not 2 hours!

Unfortunately, I need the computer during the week so I'm going to have to wait until next weekend to run the test for 2 days / over 20 passes...

I haven't got any more memory sticks (and can't afford to buy any at the moment) so I'll have to re-run the test and see what happens...

Thanks for your patience - I'll post the results up here next Sunday night...

Will wait for an update.. Could you borrow some from a friend or something like that.

 

[callmestu]

Hey koolkat,

Sorry for disappearing for so long - I have been needed the PC for work and haven't had the opportunity to run the memtest for the necessary duration over the past few weeks...

However, you were right! I just finished running the memtest for over 40 passes (which took 80+ hours) and it returned over 2,100 errors.

I guess I need to move on to the next step of the process now and identify the faulty sticks/memory slots etc?

Thanks for your patience and assistance.

 

[koolkat77]

I guess I need to move on to the next step of the process now and identify the faulty sticks/memory slots etc?

No problem & yes, that's your next step.