Solved Frequent BSODs when playing games

[charmaine]

hi,
im getting random bsod errors mostly when playing games and sometimes i noticed getting them while watching movies on my acer 5738g notebook. im getting these errors very recently and had no sort of problems in the past. i have attached the complete dump.


Sys Spec:
Windows 7 32bit
Intel core 2 duo processor
4GB RAM
320GB HDD
NVIDIA G105M G-card with 512 dedicated vram

 

[JMH]

* Kaspersky is a frequent cause of BSOD's.

Remove and replace it with Microsoft Security Essentials AT LEAST TO TEST.

http://support.kaspersky.com/downloads/utils/kavremover10.zip

Microsoft Security Essentials - Free Antivirus for Windows


* Run a SFC {Option 2}
It may need to be run a few times.
Let us know the result.

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

 

[zigzag3143]

Please do JMH's suggestions first.

This is an unusual crash and I have to ask where you got your win 7 image.

There are some old drivers that need updating

DKbFltr.sys    10/19/2006 3:24:28 AM    0x92ef5000    0x92eff000    0x0000a000    0x4537363c                            
seehcri.sys    1/9/2008 3:41:37 AM    0x92ff8000    0x92ffdf00    0x00005f00    0x478488c1                            
ElRawDsk.sys    7/26/2008 12:58:57 PM    0x92c6f000    0x92c72600    0x00003600    0x488b65e1                            
GEARAspiWDM.sys    5/18/2009 7:16:53 AM    0x92f22000    0x92f27280    0x00005280    0x4a1151b5

How To Find Drivers:

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads

 

[charmaine]

i don't have kaspersky installed. i removed it like a year ago. now i use eset. and the image came with the notebook.

 

[JMH]

i don't have kaspersky installed. i removed it like a year ago. now i use eset.

Kaspersky shows in your analysis.
It may be a good idea to remove same as mentioned in my post above.

 

[charmaine]

yes i did use the tool and it couldn't find any instance or remains of kaspersky installed.

 

[JMH]

Interesting.
Will recheck if / when any more DMP's are presented here for analysis.

Regardless follow the rest of the advice given above by zigzag & SFC in my Post 2.

 

[charmaine]

as per as these drivers.

dkbfltr.sys - belongs to a local acer launch manager software which i have removed just now.
seehcri.sys - a sony ericsson pc suite driver
elrawdsk.sys - no idea about that and i need a new driver for this
gearaspiwdm.sys - no idea as well and i need a new driver for this

and this is the result of SFC
View attachment 199163

 

[charmaine]

just figured, elrawdsk.sys driver came with my iolo system mechanic installation

edit: installed new version and replaced with new driver.

 

[zigzag3143]

just figured, elrawdsk.sys driver came with my iolo system mechanic installation

edit: installed new version and replaced with new driver.

System mechanic can be a problem I would remove it at least to test

 

[JMH]

and this is the result of SFC
View attachment 199163

Suggest you run SFC at least twice again.
You had quite a few problems noted in that last log report.

 

[charmaine]

here is a fresh dump of a new recent crash
View attachment 199235

 

[charmaine]

i was going through the dxdiag and saw this note:

The file nvd3dum.dll,nvwgf2um.dll,nvwgf2um.dll is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.

do u think this maybe the culprit behind these crash?

 

[charmaine]

here is the latest sfc log:
View attachment 199237

 

[charmaine]

i was going through the dxdiag and saw this note:

The file nvd3dum.dll,nvwgf2um.dll,nvwgf2um.dll is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.

do u think this maybe the culprit behind these crash?

strange!!! didn't get this in the second run :sarc:

 

[zigzag3143]

i was going through the dxdiag and saw this note:

The file nvd3dum.dll,nvwgf2um.dll,nvwgf2um.dll is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.

do u think this maybe the culprit behind these crash?

First in the most recent DMP file Kaspersky is CLEARLY still installed and loaded.

Second, did you run SFC /scannow two more times and what were the results?

The most recent crash is still related to winlogon. Have you tried booting in safe mode (F8)? does it do it there?

If all else fails and you can get into windows you might want to try creating a new user profile as the logon crash is related to your current one.

If you have the win 7 dvd you can do a repair install

If you have a backup up we can restore from it.

 

[JMH]

here is a fresh dump of a new recent crash
View attachment 199235

Re future DMP's
It is much easier to find patterns, etc, when there are more than one crash.
We prefer you wait until you have at least two so that if one is corrupt the other probably wont be.

 

[charmaine]

i was going through the dxdiag and saw this note:

The file nvd3dum.dll,nvwgf2um.dll,nvwgf2um.dll is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.

do u think this maybe the culprit behind these crash?

First in the most recent DMP file Kaspersky is CLEARLY still installed and loaded.

Second, did you run SFC /scannow two more times and what were the results?

The most recent crash is still related to winlogon. Have you tried booting in safe mode (F8)? does it do it there?

If all else fails and you can get into windows you might want to try creating a new user profile as the logon crash is related to your current one.

If you have the win 7 dvd you can do a repair install

If you have a backup up we can restore from it.

how to remove these kaspersky drivers. the kav remover couldn't find any.

 

[charmaine]

another fresh dump
View attachment 199255

 

[zigzag3143]

another fresh dump
View attachment 199255

Have you followed my previous suggestions?