Frequent crashes

[klaberte]

After leaving my computer on, I frequently come back to find it shut off. When I try to restart, I get the safe mode startup option, asking if I want to start in safe mode. Diagnostics are attached. This is an HP laptop, although all those details should be in the attached. Any help would be most appreciated.

 

[koolkat77]

First, we want to make sure the computer is saving your dump files. Go to Control Panel -> System -> Advanced System Settings -> Startup and Recovery [Settings] Make sure that "Write Debugging Information" is set to Small Memory Dump (256kb) if it is not already.

Create a Dump File when you get a BSOD
​

Next, make sure that the folder C:\Windows\Minidump exists. If not, create it (allow permission if asked). Make sure any dumps you want to analyze, whether yours or others', are in this folder. You can ZIP/RAR the files and send them to someone else to analyze as well.

Please 'Grab all' and upload a new zip:

Blue Screen of Death Posting Instructions​

 

[klaberte]

OK, thanks! I've made those changes and will wait for the next BSOD, then re-collect and re-upload.

 

[klaberte]

still no minidump

I find no contents in the minidump, although it appears the computer crashed just before I took this snapshot.

I also noticed that c:\Minidump folder was marked "Read Only" (which I have since changed). Still, I would have thought a system function like providing a minidump would have ignored that flag.

Grateful if you can find any information in what I am posting. If not, I'll keep crossing my fingers for the minidump next crash.

 

[koolkat77]

Reduce items at start up:

Performing a Clean Startup in Windows 7

Add, or Remove Startup Programs in Windows 7
​

Antivirus software is basically whats just needed there.

Uninstall any current antivirus installed on your system. Replace with Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:

Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Help protect your PC with Microsoft Security Essentials

Malwarebytes Free​

• :info: Do not start the trial version of MalwareBytes
  
  

You may also take a look at:

Good & Free System Security Combination​

Make scans with -

TDSSKiller Rootkit Removal Utility Free Download | Kaspersky Lab US

Online Virus Scanner Eset​

Use the System File Checker tool and Run Disk Check:

Repair Windows 7 System Files with System File Checker

Run Disk Check in Windows 7 for Bad Sectors & Errors​

Upload a screenshot using:

CrystalDiskInfo​

:tip: For how to upload a screenshot or file, read here

Test your Hard Drive by running:

Hard Drive Diagnostic Procedure​

Monitor hardware temperature with system monitoring software like Speccy or HWMonitor:

Piriform - Speccy

CPUID - HWMonitor​