Frequent random BSOD Netio.sys

[stevejh00]

Hi

I have a Thinkpad T410 and have been getting frequent random BSOD for a long time. I finally got it to create a mini dump by editing the registry directly as it would not save the setting under control panel.

The bluescreen view utility shows the problem is netio.sys and shows driver IRQL not less or equal.

I have downloaded and ran the SF Diagnostic Tools and hope the results are included here.

Thanks for any assistance.
All the best in 2013

 

[koolkat77]

Welcome to SevenForums.

Start Menu\Programs\Norton	Steve-THINKPAD\Steve:Start Menu\Programs\Norton	Steve-THINKPAD\Steve

Norton is known to cause BSOD-s, consider uninstalling it with the Norton Removal Tool and replace with Microsoft Security Essentials TO TEST.

• Norton Removal Tool

Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
​

• Microsoft Security Essentials - Free Antivirus for Windows
  
  • Malwarebytes : Malwarebytes Anti-Malware removes malware including viruses, spyware, worms and trojans, plus it protects your computer
    • http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

   Warning

:ar: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Perform a System File Check:

1. Click on the start rb:
2. Type CMD on Search
3. Left click and Run as Administrator
4. Type SFC /scannow

Full tutorial here:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Disk Check on your hard drive for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

System Optimisers

Please remove the following software

Start Menu\Programs\Advanced SystemCare 6	Public:Start Menu\Programs\Advanced SystemCare 6	Public

This software is a known cause of BSOD's. The windows 7 operating system does not require these registry cleaning software. They often tune-down rather than tune-up and can wreck the OS beyond repair. Microsoft have improved Windows 7 significantly and it is much better at organising and optimising itself than its predecessors. Check this, this and this thread for evidence.

If you feel the need to use a registry cleaning or optimisation software, most of us recommend the use of CCleaner - PC Optimization and Cleaning - Free Download but make sure you back up the registry before making letting ccleaner delete anything.

Go to this link: Intel® Driver Update Utility Check for latest updates, download and install all latest updates one by one.

Let us know the results.

Happy new year!