Solved Geek Squad at Best Buy ?

[gregrocker]

I don't get infected so why would I need it? I know what to avoid so when I switched to Panda Cloud free and it flagged adware in downloads I already knew they were there and had avoided them at install. But this did impress me that Panda is more aggressive.

However those who do get infected for whom I have installed the MBAM trial version and suggested they buy it have never again reported infection.

Thanks for the input. I'll watch even closer tho I get no complaints from over a million who've used Reinstall tutorial. But I don't work in Security.

 

[ThrashZone]

The op has a different questions which was before this one,
http://www.sevenforums.com/system-security/355086-need-help-basic-protection.html

 

[Layback Bear]

The way I activate Malwarebytes Premium.

After you get the proper I.D. and code. Mine was emailed to me.

1. Install the trial version.
2. Update it completely.
3. In the upper right corner tick on My Account.
4. Type in the I.D. and code.
Done.

For those not so perfect people like me I recommend using Malwarebytes Premium.

I also use Microsoft Security Essentials.

I also use stand alone scans when needed.

 

[Meerkat2]

So much good advice from all of you.

Are any of you ready to walk me through a total clean up? I have Skpye if it still works, its how my son helped us to click on the right ones, or we can just do it here with instruction. We are plugged into tv with hdmi1 cablble for bigger screen.

It is gettign slower and also still concerned about the ones who have been travelign around inside my network.

Also have soe lazy letters that keep misspellign everythign'everything'.

 

[Meerkat2]

Attention Greg ,Could You Help Me?

Hi I'm havign trouble with my security also not too good with web speak. I got away with this for over a decade but now its coem to hauny me.

Also havign trouble with typos,but thats another subject. Not as important as risky practices.

 

[ThrashZone]

Greg is off-line at the moment,
Please be patient I'm sure he will be around later
Cheers.

 

[AddRAM]

The best cleanup is a fresh install of windows.

http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html

The 2 free programs Jack mentions are all you need.

Microsoft Security Essentials - Microsoft Windows

https://www.malwarebytes.org/

and this

https://www.piriform.com/ccleaner/download

You DO NOT need any other AV or cleanup utilities on your PC other then these 3 items.

 

[Meerkat2]

The best cleanup is a fresh install of windows.

http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html

The 2 free programs Jack mentions are all you need.

Microsoft Security Essentials - Microsoft Windows

https://www.malwarebytes.org/

and this

https://www.piriform.com/ccleaner/download

You DO NOT need any other AV or cleanup utilities on your PC other then these 3 items.

Thanks Ram, but truth is I don't know a Ram bite from a GB bite. I just found out what a browser was today so I am learning,.

 

[gregrocker]

Sorry I've been installing a new home theater system here and just got back online. I can either connect to go over your present install via TeamViewer if you install it at all Defaults and private message back to me the ID and password, or once you've done the preparatory steps I can walk you through doing HP Recovery or a Clean Reinstall on the phone and then connect once you get online and install TeamViewer to set it up for you. If you need help backing up or making your Recovery or Reinstall media I could help you do that too once I look over your present install if it still seems indicated.. Let me know which you prefer.

First off, back up files you need to an external hard drive,, flash stick or DVD's by dragging them to the drive in the explorer window, or rightclicking the file, folder or group (created by holding the Cntrl key while selecting files/folders) to Send To the drive. This is demonstrated in this video tutorial: ▶ Copying files to an external drive - YouTube

Once you have your files backed up, you can run HP System Recovery as shown in the blue link. On later model HP's there is a Minimal Recovery that doesn't include all of the preinstalled factory bloatware which interferes with Win7 performance. This will give you nearly a Clean Reinstall, provides all of the drivers and self-activates.

Be sure to make your HP Recovery disks beforehand so you have an alternative Factory Recovery method in the rare case Recovery should fail: HP Creating Recovery Discs or Saving a Recovery Image to a USB Flash Drive (Windows 7) | HP® Support

But I'd also take the time to look over the steps to do a real Clean Reinstall Windows 7 which has helped over a million consumers get the best possible install without a single complaint. Even if you decide not to do that it will provide you with many tips so you don't' forget anything to back up and also become more familar with the tools and methods that keep Windows 7 running best.

Throughout these projects we will be here to help and answer all of your questions. You will learn more about your PC than you ever imagined, able to handle many things yourself in the future.

 

[ignatzatsonic]

Greg:

She needs help to know EXACTLY what file to download at Teamviewer from this list:

Free TeamViewer Download for Windows


She said in another thread that she tried to download some file at Teamviewer and "it" asked her to uninstall Flash, Malwarebytes, MSE, etc.

I downloaded TeamViewer and was not asked to uninstall anything. ??

She may or may not be on dialup. She may or may not have DSL.

She may or may not have already paid for the paid version of Malwarebytes. She's probably better off with the paid than the free due to inexperience with tech, websites, and browsers.

 

[gregrocker]

I connected and went over her HP factory install in which there were strangely almost no programs installed. She says she had uninstalled many of them over the past few days. This was good since there was no HP bloatware left.

The connection and performance was good considering TV was taking a lot of CPU and RAM so it seemed that it might be an install worth saving. The weakness showed when trying to run 4-5 tasks at once (Reader/Flash install, MBAM and SAS scans, program remnant uninstalls, visual effect editing, 62 optional Updates include 7 drivers) when it slowed down considerably probably due to TV hogging, and HP installing 64 bit OS on a 2gb RAM system.

We ran Crucial System Scanner and found that another 2gb RAM installed into the open second slot would only cost $25 which can probably be found even cheaper with a shopping search. Another option since she doesn't multi-task is if it ever hangs or slows again (without TV) or the install proves untrustworthy is to reinstall 32 bit. But I think her needs are considerably less than the multi-tasking I deliberately do to stress test a system.

Otherwise it seemed stable and fast enough that without the TV overhead I think it will run fine for her, and will wait to hear back how a few days test drive works.

 

[ignatzatsonic]

Good job, Greg.

Out of curiosity---when you use Team Viewer with someone, are you simultaneously talking to them on the phone? Seems that would be sensible, but I've never played with it.

 

[Meerkat2]

Good job, Greg.

Out of curiosity---when you use Team Viewer with someone, are you simultaneously talking to them on the phone? Seems that would be sensible, but I've never played with it.

Its neat, we can talk on speakers or text each other. Greg is nice and smart too.

 

[The Howling Wolves]

Nick(PoomanUK) and I used TeamViewer many times.
He is across the pond and I am on the west coast so we used notepad.
That way I could or Nick would save and print out the important items for future use.
We also used Photobucket for saving pictures or sigs.

This worked great when Nick was tutoring me when I first began learning graphics.

Dennis

 

[Meerkat2]

Nick(PoomanUK) and I used TeamViewer many times.
He is across the pond and I am on the west coast so we used notepad.
That way I could or Nick would save and print out the important items for future use.
We also used Photobucket for saving pictures or sigs.

This worked great when Nick was tutoring me when I first began learning graphics.

Dennis

So photobucket is fairly secure then? I was wondering about it. I used it before but wasn't sure it was safe. I still have pics there.

 

[The Howling Wolves]

We never had any security issues but who's to say what is really a secure place.

 

[gregrocker]

One can use the laptop built-in mic and speakers to communicate, when microphone in TeamViewer chat box is enabled (Headset icon) on both ends.

 

[Meerkat2]

We never had any security issues but who's to say what is really a secure place.

I was posting pics like a pro on there last year. Now I went back and forgot whats next after copy. I clicked on the pic,then clicked copy, from there I forgot.

Any suggestions?

 

[AddRAM]

I would definetly add the memory, it will surely help

 

[Meerkat2]

I would definetly add the memory, it will surely help

Yes memory always helps, lol. I figured it out so I'm good with it now.