getting a error Element not found 0x80070490 error!

[Maheshputt]

hi!

I am trying to do a backup.But i get a error 0x80070490 element not found.I ran chkdsk in safe mode and also went to the msconfig.exe and performed the following

In the System Configuration Utility dialog box, click Selective Startup on the General tab.
Click to clear the Load Startup Items check box.
Note The Use Original Boot.ini check box is unavailable.
Click the Services tab.
Click to select the Hide All Microsoft Services check box.
Click Disable All, and then click OK.
When you are prompted, click Restart.

I did all this but to no avail.

Help would be appreciated.

Thanks
Mahesh

 

[A Guy]

Confirm the Volume Shadow Copy service is set to Automatic

Start> In search box type services.msc> Enter> Scroll down to Volume Shadow Copy, make sure it is set to automatic

If not, change it to automatic. If it is already set to automatic, make sure the dependencies in the screen shot are also set to Automatic and Started



A Guy

 

[Maheshputt]

hi!

there are no dependencies and the volume shadow copy is et to automatic.
Do i have to reload windows again?

thanks
mahesh

 

[jumanji]

Try this:

Run sfc /scannow.

Review the CBS.log and uninstall any patches/updates with missing assemblies if indicated therein.

Reinstall the patches/updates.

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

NOTE: This may or may not have a direct bearing on the problem. In any case running a system file check will help repair/replace any corrupt system files including the missing assemblies - if any.

 

[A Guy]

Hmmm, no dependencies is odd. I believe those dependencies should be the same for any Windows 7 system. See what jumanji's suggestion does, and post the sfcdetails.txt here if any problems are found. A Guy

 

[Maheshputt]

hi!

I ran the following code
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"and gave me a message that it cannot open the CBSlog file.Please advise me as to how to open this file?It says as access denied when i tried to open the file by going to the directory.Please advise me as to how to change the permissions so that i can paste the log here.

thanks mahesh

 

[Maheshputt]

hi!

I was able to create the sfcscandetails.txt.I am attaching the file.Please advise me as to what to do next.

Thanks
mahesh

 

[jumanji]

hmmm... we are back to square one.

The log file does not indicate any problems that it repaired or was unable to repair.

( For your info: How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program generates in Windows Vista)

So what now?

This is the second instance where we have drawn a blank in the last few days. The other one having a problem with the backup but with a different error message:
http://www.sevenforums.com/backup-restore/271708-cannot-get-backup-work-help.html

That leaves us perhaps with a repair install as I had suggested in that thread unless someone else comes up with their brain waves.

 

[A Guy]

I know your VSS service shows no dependencies, but do you have the services in my screenshot, and are they set to automatic and started? We never asked, were you able to do backups before, and only this last attempt failed? A Guy

 

[Maheshputt]

hi!

I have set the volume shadow copy to automatic and there are no dependencies and i have the services in your screen shot.Tell me how to set the services to automatic as the vss is set to automatic i do not know if the services is set to automatic.
I was able to take backups without any problems but i ran the spybot and deleted some malware which were there in my system and i started getting this problem that is element not found error.There is some malware in my registry and in order to delete it ineed to take a back up of my system and follow the malware removal procedure.
Please advise as to what to do?

 

[A Guy]

Ahhh, important information there. I would suggest a Repair Install is likely in order. Spybot did some registry damage, not easily repaired otherwise.

http://www.sevenforums.com/tutorials/3413-repair-install.html

A Guy

 

[Maheshputt]

hi!

I will do that and post again

thanks
mahesh

 

[Maheshputt]

hi!

I am trying to do a repair install and it tells me that the current version is latest than the ones trying to upgrade and so it cannot do the repair install.
Please advise me as to what to do?

 

[NoelDP]

Please run the following commands in an Elevated Command prompt, and post the results...

SC QC VSS
SC QC EVENTSYSTEM
SC QC EVENTLOG
SC QUERYEX VSS

post the results (see below)

Please also run the CheckSUR tool...

Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Method 2)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and attach it to your reply..



Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

 

[A Guy]

Thanks Noel

A Guy

 

[StevenHu]

I have exactly the same problem as Maheshputt. Was there a solution?

 

[NoelDP]

Start your OWN NEW thread, and follow the http://www.sevenforums.com/windows-...4840-windows-update-posting-instructions.html and you may have a chance of finding a solution.

 

[A Guy]

Welcome to Seven Forums StevenHu. As Noel mentioned, you should start your own thread, if your issue is the backup issue the original poster in this thread has/had, you can reference this thread in your new post. Provide as much info as possible and someone can assist you. A Guy