Getting an update error, cannot install.

[Innotime2]

Hello, I just did a factory restore from the partition. I am running Win7 Home Prem x64. All I did was do a factory restore and deleted some of the bloatware like norton, cyberlink cd creator etc.

I try running the windows updates and it doesn't even search for them. I get a 8024D00E error. Any help with this?

 

[Innotime2]

I restarted the update process and installed fix 50362 and s far it found updates and is downloading them so we will see

 

[NoelDP]

This error is a 'Reboot Required' one - I assume that you've already rebooted a few times?

Norton is particularly bad at leaving dross behind which can stuff up Windows Updates - you need to run the Norton Removal Tool...


Download the Norton Removal Tool from here https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home

Close all other programs, then run the tool. When it's complete, reboot the machine whether it asks for it or not.

After the reboot, open an Elevated Command Prompt, and run the following command

NETSH WINSOCK RESET

You'll be advised to reboot - do so.

Once complete, move on to the next stage....


Please run a full CHKDSK and SFC scan....

Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

CHKDSK C: /R

and hit the Enter key.
You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

The CHKDSK will take a few hours depending on the size of the drive, so be patient!

After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -
then run the SFC.

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

SFC /SCANNOW

and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.


Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and attach it to your reply.