Getting BSOD's while playing several games

[Rico5924]

Help, I'm getting the BSOD of, "A Clock Interrupt has been received on a secondary processor ... " many times while playing several games in which I have sufficient system requirements to play including Team Fortress 2, Minecraft and Europa Universalis 4. I Upgraded my graphics thinking that would help but it didn't. I have an Intel(R) Core(TM) i7-2600 @3.40 GHz processor, a 16.0 GB ram and a NVIDIA GeForce ATX 650 for a graphics card.

I'm thinking that it could be something with the PSU but I'm unsure.

 

[YoYo155]

Welcome to SF Rico5924 .

The bugchecks are all 0x101, unfortunately this bug check code doesn't contain enough
information in the minidump file be analyzed fully.

Please upload the Kernel dump file using Dropbox or Skydrive, the file is located in the Windows directory
and is usually a few hundred Megabytes in size.

C:\Windows\MEMORY.dmp

• Read More

A few things to eliminate;
:ar: Test for thermals and stability:

• Download HWinfo and post a Screenshot of the sensors window, one at idle and another while putting load on the PC using Prime95 for the CPU side and Furmark for the GPU.
  • Before running Prime95 make sure to enable Round-off checking (see 1st post under the tutorial).
     Note

  It is not mandatory to run both tests simultaneously, although possible as long as the temperatures are under constant monitoring.

What is the make, model and age of your PSU?
Fill out this form and post back the result:

• Power Supply Calculator

 

[Rico5924]

I have done the thermal tests with the sensors, and the results are attached. I have no clue to what any of it means really.

Also, I calculated my Power supply requirements to be 404 W requirement with a 454W recommendation. I have a 460 W PSU that is nearly 3 years old (so I think that is the problem), although I think I may have done one of the parts in the calculator wrong, because I'm not quite sure what the 16GB ram with 2 separate sticks of said ram choice is.

Also, I have uploaded that one file as well to drop box. Hopefully it is in the post right
https://www.dropbox.com/sh/i5x54oqn0pm5j35/snCiwzXPPL

 

[YoYo155]

Hi Rico, thanks for the file .

The screenshots I was looking for are of the sensors window and not of the summary window
which is what you hae uploaded :\ .

View attachment 302091


As for the dump file, CPU cores 4&5 were hung so they didn't flush out their call stacks which means we
can't know what was being proccessed at the time of the crash, the surrounding cores have network
and security related drivers but is not to say that those are the cause just yet.

Despite being outdated I don't want to point any fingers just yet.

lmvm bcmwl664
Browse full module list
start             end                 module name
fffff880`04e47000 fffff880`05136000   bcmwl664   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\bcmwl664.sys
    Image name: bcmwl664.sys
    Browse all global symbols  functions  data

    Timestamp:        [U][COLOR=red]Fri Jan 22 05:30:58 2010[/COLOR][/U]

• Driver Reference Table - bcmwl664.sys

lmvm k57nd60a
Browse full module list
start             end                 module name
fffff880`05143000 fffff880`051a9000   k57nd60a   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\k57nd60a.sys
    Image name: k57nd60a.sys
    Browse all global symbols  functions  data

    Timestamp:        [U][COLOR=red]Tue Jun 08 14:40:13 2010[/COLOR][/U]

• Driver Reference Table - k57nd60a.sys

Please post back with a new set of screenshots using the procedure in post #2.

 

[Rico5924]

Thank you for the feedback.

I have done more of those tests, and this time the sensors are photoed, like you asked.

Also, something strange happened. I was playing Europa Universalis 4 earlier today, trying to get a BSOD to happen, to get more data, and after 2 hours or so of no luck, I read your post and started up the tests immediately afterwards. Not even a minute later, a BSOD happened and when I went to see where it saves the crash dump files, it wasn't there! :huh: The newest one was from the 30th of Dec. (as I have not been doing too many heavy things to my computer). It was the same blue screen type as any of the other times, " A clock interrupt has not ... "

Is that normal or not, or do I have to restart my computer twice to retrieve the file for some reason.

 

[YoYo155]

Thanks for the update .

The main Voltages values displayed are a bit on the low side,
I will ask some of our hardware experts to take a look.

View attachment 302346

 

[Layback Bear]

Your power supply should be very close to these with a light load. More system specs are needed.

+3.3V--- 3.296 V
+5V ---- 4.896 V
+12V --- 11.598 V

You can verify you voltage reading using this little free program. You can also use it to complete your specs.

http://www.piriform.com/speccy
By Brink
http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

By Kari

http://www.sevenforums.com/tutorials/311593-speccy-publish-snapshot-your-system-specs.html

 

[Rico5924]

http://speccy.piriform.com/results/n3XkKQ6W3wrIHQXMaoUotXd

System specs are updated, maybe they'll help.

 

[essenbe]

Rico5924, Inyour system specs I didn't see the Brand, model and wattage of your PSU. I have always had trouble with HWinfo reading my voltage correct. Go into bios and give us the values for the +12V, +5V and +3.3V. ATX specifications are +/- 5%. If your +12V was at 10V, I doubt your computer would boot. I suspect the software is not reading it right.

 

[Rico5924]

My PSU is a 460 W PSU for the XPS 8300 with model number: 7P3WV. I do not know where in BIOS to look for that info.

 

[essenbe]

n bios usually there is a hardware monitor section or a general section with voltages on it. Dell may have chosen not to show that, but according to the HWinfo you posted yesterday and the Speccy you posted today, your power supply is not putting out the required voltage. You will get an accurate reading if you can find it in bios. ATX standards are +/-5% of the rated voltage. This is from the Speccy you posted today

View attachment 302431

 

[Rico5924]

I'm assuming that Dell has altered the BIOS before shipping as I can't find the voltage info anywhere. Is there a way to enable such a thing on BIOS by doing something, or is there not, because I'm clueless now, but I do think my PSU is not operating at optimal efficiency, as would explain the BSOD's.

 

[YoYo155]

Do you have a different, known good, power supply?
Maybe a friend you can borrow from.