Solved Getting frequent BSOD

[Cl3m]

Hi everyone,

I own an old Dell E4300 with Windows 7 installed and I frequently get BSOD on it. I have a kernel data inpage error but I don't know how to fix it. I attached the BSOD reports

Thank you in advance for your help

 

[SandeepP]

Hi everyone,

I own an old Dell E4300 with Windows 7 installed and I frequently get BSOD on it. I have a kernel data inpage error but I don't know how to fix it. I attached the BSOD reports

Thank you in advance for your help

Hi Cl3m,

Welcome to Seven forums.

These are the debugging details for your last BSOD:

Debugging Details:
------------------


ERROR_CODE: (NTSTATUS) 0xc000000e - A device which does not exist was specified.

DISK_HARDWARE_ERROR: There was error with disk hardware

BUGCHECK_STR: 0x7a_c000000e

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

Kindly perform a diagnostics on the system to ensure there are no issues with hardware of the system:

http://dell.to/18xQpRy

Also, if diagnostics pass kindly run driver verifier on your system:

http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

Kindly update your system specs here by following this.

Keep us posted with the results so we can advise you further.

 

[Cl3m]

Hi SandeepP,

First of all thanks for your answer

I did the Dell diagnosis which didn't found any problems. I enabled the driver verifier and will see if I get new BSOD in the next 24 hours

PS : I updated my system specs too

 

[Cl3m]

I just got one again...

How can I identify the problematic driver ?

 

[SandeepP]

Hi SandeepP,

First of all thanks for your answer

I did the Dell diagnosis which didn't found any problems. I enabled the driver verifier and will see if I get new BSOD in the next 24 hours

PS : I updated my system specs too

Hi Cl3m,

Thanks for providing us this information. Its great to hear that we have not found out any hardware issues.

Please check the system with driver verifier and if the blue screen happens then disable the verifier and post the new dump file on the post for us.

Keep us posted with the results so we can advise you further.

 

[Cl3m]

Here is the new dump file for the BSOD I just got few minutes ago

Hope it helps

 

[SandeepP]

Here is the new dump file for the BSOD I just got few minutes ago

Hope it helps

Hi Cl3m,

Thanks for providing us this information.

BUGCHECK_STR: 0x7a_c00000c0

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

PROCESS_NAME: chrome.exe

CURRENT_IRQL: 0

Remove chrome from the system and use Revo Uninstaller to remove any unwanted applications from the system:

Revo Uninstaller Pro - Uninstall Software, Remove Programs easily, Forced Uninstall, Leftovers Uninstaller

If you have any other security software would recommend to use Microsoft Security essentials for diagnosing purpose:

Microsoft Security Essentials - Microsoft Windows

Keep us posted with the results so we can advise you further.

 

[Cl3m]

Hi SandeepP and thanks for your help,

I will try to uninstall Chrome to see if the BSOD's stops. Does it mean I have a virus ? (Chrome is not supposed to be a problematic software ?). Can I install Chrome again after uninstalling it with Revo ?

Do I have to switch from Eset Nod32 to MSE right now or wait untill I figure out if Chrome causes the BSOD's ?

Thank you very much

 

[Cl3m]

Chrome is definitely causing my BSOD's (even with MSE installed instead of Nod32).

What can I do to keep using Chrome ?

Thanks

 

[SandeepP]

Hi SandeepP and thanks for your help,

I will try to uninstall Chrome to see if the BSOD's stops. Does it mean I have a virus ? (Chrome is not supposed to be a problematic software ?). Can I install Chrome again after uninstalling it with Revo ?

Do I have to switch from Eset Nod32 to MSE right now or wait untill I figure out if Chrome causes the BSOD's ?

Thank you very much

Hi Cl3m,

Chrome doesn't cause the problem normally. However, it would be worth trying. Kindly remove it from revo uninstaller as suggested. Yes it would be better to switch to MSE for checking the system.

Keep us posted with the results so we can advise you further.

 

[SandeepP]

Chrome is definitely causing my BSOD's (even with MSE installed instead of Nod32).

What can I do to keep using Chrome ?

Thanks

Hi Cl3m,

Sorry missed your latest message. Did you remove the chrome from rev uninstaller. Kindly run the scan for virus or malware using MSE and check the system thoroughly.

Then run SFC SCAN to ensure all files are intact:

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

After that you can try reinstalling chrome on the system and check the results:

https://www.google.com/intl/en/chrome/browser/

Keep us posted with the results so we can advise you further.

 

[Cl3m]

I did uninstall Chrome with Revo

Seems like I have a malware (C:\Users\AppData\Roaming\icsys.icn.exe)

My problem is that MSE can't finish the scan because of bsod's (I haven't reinstall Chrome yet)

I'm currently doing a Malwarebytes scan and will run the SFC SCAN afterwards.

I'll keep you posted

 

[Cl3m]

Malwarebytes didn't found any malware

SFC /scannow neither (after 3 attempts)

EDIT : I finally got MSE performing the full scan. Nothing detected

 

[Cl3m]

The problem seems to be fixed concerning the BSOD's. But it looks like Chrome is making my computer overheat while firefox does not.

Is there anyway to fix this new problem ?

EDIT : spoke too fast, still getting BSOD's when Chrome is installed (even if when I'm not using it)

 

[SandeepP]

The problem seems to be fixed concerning the BSOD's. But it looks like Chrome is making my computer overheat while firefox does not.

Is there anyway to fix this new problem ?

EDIT : spoke too fast, still getting BSOD's when Chrome is installed (even if when I'm not using it)

Hi Cl3m,

Seems like you are confused about the situation with the system. I would advise to remove chrome completely from the system and then monitor the system for BSOD.

If BSOD occurs then kindly post the new dump file so we can analyse the same. If it doesn't occur then we can troubleshoot further accordingly.

Keep us posted with the results so we can advise you further.

 

[Cl3m]

To sum up :

- No BSOD's when Chrome isn't installed (tested during a full day)
- BSOD's when Chrome is installed no matter it is running or not

 

[SandeepP]

To sum up :

- No BSOD's when Chrome isn't installed (tested during a full day)
- BSOD's when Chrome is installed weather it is running or not

Hi Cl3m,

Thanks for the update. Do we need to have chrome installed on the system or you can use the other alternatives available as well like Firefox,Opera and IE.

If you need the chrome to be installed you should try checking it with a older version of it as well to check:

http://www.oldversion.com/windows/google-chrome/

Old Version of Google Chrome Download - OldApps.com

Keep us posted with the results so we can advise you further.

 

[Cl3m]

I don't need Chrome installed untill my problem is solved. Firefox is fine for now

 

[SandeepP]

I don't need Chrome installed untill my problem is solved. Firefox is fine for now

Hi Cl3m,

Its great to hear it is working fine at the moment. Kindly mark the thread as solved so other users can also benefit from it.

If you have any further queries, please feel free to contact us.