Getting Not Genuine Windows Message

G

Gator5000e

New member
Local time
4:47 PM
Messages
16
I am running Win 7 Pro, OEM that came with my Dell. All of a sudden I am getting a "Not a Genuine Windows" error. Windows is genuine as it's the original installation from Dell with all the updates. I called Dell who tried some stuff and couldn't remedy the problem (we did the uninstall and reinstall the KB971033 update). Dell then told me to call Microsoft which I did.

The tech at MS, after trying some things that did not work including accessing my computer remotely, told me we need to do a repair of Windows 7. He told me that I could not use the Dell reinstall disc but that I could use any Windows 7 retail disc. He said I "could not" use a retail upgrade disc, a real copy of which I have from another computer.

A thread on this forum under another topic said an upgrade disc is ok. So now I am confused. Can I use the retail upgrade disc to repair the installation or do I need to hunt down a non-upgrade Windows 7 installation disc?

Or can I use a downloaded ISO of Windows 7 Pro with SP 1 to do the repair with?

Thanks, kind of stuck and any thoughts appreciated.
 

My Computer

OS
Windows 7 64-bit
To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- **in your own thread**, please
Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
How to Tell
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
  • Like
Reactions: Arc
Thank you for your reply and for looking at this for me. I am running Windows 7 Professional with SP 1 (hopefully that is what you wanted). Here is the report:

Code: 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
 
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
Windows Product ID: 00371-OEM-8992671-00524
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {BE4BAD45-705A-432E-8130-69A8067A1067}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120305-1505
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
File Mismatch: C:\Windows\system32\sppcext.dll[Hr = 0x800b0100]
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{BE4BAD45-705A-432E-8130-69A8067A1067}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-1930030970-2100596283-3171667652</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 230 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.4.0</Version><SMBIOSVersion major="2" minor="6"/><Date>20101209000000.000000+000</Date></BIOS><HWID>56583607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>WN09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
 
Spsys.log Content: 0x80070002
 
Licensing Data-->
Software licensing service version: 6.1.7601.17514
 
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700524-02-1033-7601.0000-1962011
Installation ID: 004646373353469384395090512516997604227470793904964303
Processor Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88338[/URL]
Machine Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88339[/URL]
Use License URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88341[/URL]
Product Key Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88340[/URL]
Partial Product Key: 733WD
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 4/25/2012 1:49:38 PM
 
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0000000000000040
Event Time Stamp: 4:24:2012 21:02
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
 
 
HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAMAAAABAAAAAQABAAEA6GF+IsqhqnYgayj8znCuFQpT7mpgPUbK
 
OEM Activation 1.0 Data-->
N/A
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL APIC2154
FACP DELL FACP2154
HPET DELL OEMHPET 
MCFG DELL OEMMCFG 
SLIC DELL WN09 
OEMB DELL OEMB2154
GSCI DELL GMCHSCI
 
Last edited by a moderator:

My Computer

OS
Windows 7 64-bit
Your problem is the tampered file slcext.dll - I've seen a number of these recently, and I suspect that they may be the result of a malware attack.
First please ensure that your system is clear of viruses and malware.
Update your Anti-virus (what is it?) and run a full system scan.
Download, install and update MalwareBytes Anti-Malware free edition (from www.malwarebytes.org) - but do NOT enable the Real-Time Protection offer.
Run a full system scan in your main account, and Quick scans in all other accounts.

Once complete,
Please run CHKDSK and SFC scans -
type in the Search box
CMD.EXE
right-click on the only file that is found
Select Run as Administrator
- the Elevated Command Prompt window should pop up
At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.
You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

The chkdsk will take a few hours depending on the size
of the drive, so be patient!

After the CHKDSK has run, Windows should boot normally
(possibly after a second auto-reboot) - then run the SFC

SFC -System File Checker - Instructions
Click on the Start button
type in the Search box
CMD.EXE
right-click on the only file that is found

Select Run as Administrator
- the Elevated Command Prompt window should pop up
At the Command prompt, type

SFC /SCANNOW

and hit the Enter key
Wait for the scan to finish - make a note of any error messages - and then reboot.

Post an MGADiag report with details of any error messages encountered
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Thanks, Noel. I will do all that. I am running the latest version of Norton Internet Security with all definitions up to date.
 

My Computer

OS
Windows 7 64-bit
Be aware that I tend to consider Norton to be a pernicious form of malware! :)
That said, it's not as bad as it used to be, and may occasionally even work :sarc: so I'll let you keep it there for the moment (there was a time when I'd have insisted on removing it before working on a system).
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
What program(s) do you recommend, Noel?

BTW, NIS is still scanning the comptuer - over 700,000 files so far. MalwareBytes Anti-Malware only scanned 350,000 files. I thought I set it for full system scan. Nothing found be either so far.

Here is the log for the MalwareBytes scan

Malwarebytes Anti-Malware 1.61.0.1400
www.malwarebytes.org

Database version: v2012.04.25.07

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
MAR :: MAR [administrator]

4/25/2012 3:54:41 PM
mbam-log-2012-04-25 (15-54-41).txt

Scan type: Full scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 368827
Time elapsed: 35 minute(s), 19 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)
 
Last edited:

My Computer

OS
Windows 7 64-bit
Malwarebytes and Norton count different things - you'll probably find that Norton counts every entry in the registry or some such stupidity :)
350,000 does seem a somwhat low count for a fully-operational system, though.

I'm quite happy using MSE - I've used Avast and AVG .
I no longer recommend AVG (I used to be an agent for them when they were Grisoft), as I consider it suffering from bloat.
Avast is OK - but I didn't like the nags in the free version, and found the interface a little awkward.
MSE has the great advantage of being simple, like me :)
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Noel, I entered CHKDSK C: /R as you instructed. On reboot, the screen went blank for a short period of time then windows loaded normally. I didn't see any indication on the screen that check disk was running. So I am not sure I entered it correctly. There is a space between K and C: and a space between : and /R, correct?

Thanks again for your patience.
 

My Computer

OS
Windows 7 64-bit
That's perfectly correct. -you wouldn't have got the intervening messages about a reboot unless you'd got it mostly right, anyhow.
This sort of thing can happen - and I can never remember the cause :(
Try booting to Safe Mode, and issuing the command from there.
If that fails, boot to the WinRE (Repair Your Computer') option, and run a similar command there - the problen being that the C: drive changes its drive letter there (usually to D: or E: ) so you have to amend the command for that once you've found out which it is.
To do that, use the DIR command (to avoid getting into areas which could make unwanted changes!)
type
DIR D:\Windows\system32\wat
if it finds that files, you're in business - if not, try E:... (etc.)
then use the CHKDSK command as above, substituting the correct letter.
It shouldn't demand a reboot this time, as you're not techically locking the drive.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Noel, chkdsk came back ok. Scannow came back with a message that said it found corrupt files but was unable to fix all of them and to look in the CBS log file for the report.However I am unable to access the CBS.log. I get an access denied message. I do not know how to fix that. I ran the MGADiagnostic again and it still shows the tampered filed. The latest report is below. Am I stuck going back to the Windows Installation repair option the MS tech desk rep recommended? If so, can I use an ISO version of the program I downloaded from a trial site? Thanks again.

Code: 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
 
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
Windows Product ID: 00371-OEM-8992671-00524
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {BE4BAD45-705A-432E-8130-69A8067A1067}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120305-1505
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
File Mismatch: C:\Windows\system32\sppcext.dll[Hr = 0x800b0100]
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{BE4BAD45-705A-432E-8130-69A8067A1067}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-1930030970-2100596283-3171667652</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 230 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.4.0</Version><SMBIOSVersion major="2" minor="6"/><Date>20101209000000.000000+000</Date></BIOS><HWID>56583607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>WN09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
 
Spsys.log Content: 0x80070002
 
Licensing Data-->
Software licensing service version: 6.1.7601.17514
 
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700524-02-1033-7601.0000-1962011
Installation ID: 004646373353469384395090512516997604227470793904964303
Processor Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88338[/URL]
Machine Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88339[/URL]
Use License URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88341[/URL]
Product Key Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88340[/URL]
Partial Product Key: 733WD
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 4/27/2012 9:46:47 AM
 
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0000000000000040
Event Time Stamp: 4:24:2012 21:02
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
 
 
HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAMAAAABAAAAAQABAAEA6GF+IsqhqnYgayj8znCuFQpT7mpgPUbK
 
OEM Activation 1.0 Data-->
N/A
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL APIC2154
FACP DELL FACP2154
HPET DELL OEMHPET 
MCFG DELL OEMMCFG 
SLIC DELL WN09 
OEMB DELL OEMB2154
GSCI DELL GMCHSCI
 
Last edited by a moderator:

My Computer

OS
Windows 7 64-bit

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Heh! - my head's not to far above yours, here :)
It'll take me a while to digest - go and have a pint or three :)
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Little early here yet for that (at least for me), but I will a bit later on!!!
 

My Computer

OS
Windows 7 64-bit
OK -that was actaully fairly small (2.5MB) - I've had to wade through ones of 14MB recently!), so I managed to pull the essential facts quicker than I thought.

The essential problem is that you have a number of points of file corruption :(
(it's not just the sppext.dll file)
as shown by the following errors in your report....
Code: 
Line 12293: 2012-04-27 09:24:05, Info                  CSI    000000c3 [SR] Could not reproject corrupted file [ml:520{260},l:40{20}]"\??\C:\Windows\fonts"\[l:22{11}]"serifet.fon"; source file in store is also corrupted
 Line 12552: 2012-04-27 09:24:39, Info                  CSI    00000106 [SR] Could not reproject corrupted file [ml:520{260},l:86{43}]"\??\C:\Windows\system32\spool\drivers\color"\[l:18{9}]"RSWOP.icm"; source file in store is also corrupted
 Line 12587: 2012-04-27 09:24:48, Info                  CSI    00000114 [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:22{11}]"iepeers.dll"; source file in store is also corrupted
 Line 12894: 2012-04-27 09:25:24, Info                  CSI    00000152 [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:30{15}]"NlsData0013.dll"; source file in store is also corrupted
 Line 13239: 2012-04-27 09:26:20, Info                  CSI    0000018b [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:22{11}]"sppcext.dll"; source file in store is also corrupted
 Line 14748: 2012-04-27 09:29:38, Info                  CSI    000002ca [SR] Could not reproject corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:20{10}]"msdart.dll"; source file in store is also corrupted
 Line 15184: 2012-04-27 09:30:41, Info                  CSI    00000358 [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:22{11}]"iepeers.dll"; source file in store is also corrupted
 Line 15193: 2012-04-27 09:30:41, Info                  CSI    0000035e [SR] Could not reproject corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:20{10}]"msdart.dll"; source file in store is also corrupted
 Line 15202: 2012-04-27 09:30:41, Info                  CSI    00000364 [SR] Could not reproject corrupted file [ml:520{260},l:40{20}]"\??\C:\Windows\fonts"\[l:22{11}]"serifet.fon"; source file in store is also corrupted
 Line 15211: 2012-04-27 09:30:41, Info                  CSI    0000036a [SR] Could not reproject corrupted file [ml:520{260},l:86{43}]"\??\C:\Windows\system32\spool\drivers\color"\[l:18{9}]"RSWOP.icm"; source file in store is also corrupted
 Line 15220: 2012-04-27 09:30:45, Info                  CSI    00000370 [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:30{15}]"NlsData0013.dll"; source file in store is also corrupted
 Line 15229: 2012-04-27 09:30:47, Info                  CSI    00000376 [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:22{11}]"sppcext.dll"; source file in store is also corrupted

I'm not happy that even if we reinstated the correct files in this install, that it would cover the other potential problems.
I suspect that the minimum requirement is going to be a repair install.
Since you have SP1 installed, and your machine almost certainly came with RTM pre-installed, you'd have to download the appropriate DVD from
the listing here - Microsoft
and use that - following the instructions in Bink's tutorial here... http://www.sevenforums.com/tutorials/3413-repair-install.html?ltr=R
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Noel, I hope you had a good weekend! I wanted to thank you for all your help. I did the repair over the weekend and it seems to have worked. Since I completed the repair late Saturday afternoon (EST), I have not gotten the Genuine Windows warning and the MGA Diagnostic report seems to look clean. I am keeping my fingers crossed that my posting this doesn't jinx me, but so far so good. Here is the diagnostic report. and again, thanks for all your help!

Code: 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
 
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-3KR7M-92RWJ-THW62
Windows Product Key Hash: O7Yo6KI471GrgUj+HABUnxQFrcw=
Windows Product ID: 00371-OEM-9310116-50128
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {BE4BAD45-705A-432E-8130-69A8067A1067}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120305-1505
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{BE4BAD45-705A-432E-8130-69A8067A1067}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-THW62</PKey><PID>00371-OEM-9310116-50128</PID><PIDType>8</PIDType><SID>S-1-5-21-1930030970-2100596283-3171667652</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 230 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.4.0</Version><SMBIOSVersion major="2" minor="6"/><Date>20101209000000.000000+000</Date></BIOS><HWID>56583607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>WN09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
 
Spsys.log Content: 0x80070002
 
Licensing Data-->
Software licensing service version: 6.1.7601.17514
 
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: da22eadd-46dc-4056-a287-f5041c852470
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00186-101-150128-02-1033-7601.0000-1192012
Installation ID: 009943686296081784281662262436939736185840287854041531
Processor Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88338[/URL]
Machine Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88339[/URL]
Use License URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88341[/URL]
Product Key Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88340[/URL]
Partial Product Key: THW62
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 4/30/2012 10:37:51 AM
 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:28:2012 17:21
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
 
 
HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAMAAAABAAAAAQABAAEA6GF+IsqhqnYgayj8znCuFQpT7mpgPUbK
 
OEM Activation 1.0 Data-->
N/A
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL APIC2154
FACP DELL FACP2154
HPET DELL OEMHPET 
MCFG DELL OEMMCFG 
SLIC DELL WN09 
OEMB DELL OEMB2154
GSCI DELL GMCHSCI
 
Last edited by a moderator:

My Computer

OS
Windows 7 64-bit
The report shows everything as being in the green - no problems that I can see.
Well done - you obviously managed to navigate the rapids of a reinstall without a problem.

Award yourself at least a couple of drinks :)

As far as I can tell, you're good to go, so good luck, and have fun!
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I'm having the same prob all the sudden, why?

I just logged into my computer today and saw the message regarding "This copy of Windows is not genuine". I have activated this about 3 months ago and everything has been fine.

Well I've been following the instructions on this post since we have identical problems and haven't found anything out of the ordinary yet. I am running Avast and have done a through virus scan check, then enabled Windows Defender and scanned using that and then disabled it back and ran the malwarebytes. None of these reported finding anything except avast found a few video files that were achieved and locked which it couldn't scan and some without correct file paths?? Not sure what that was about. I've also just run CHKDSK C: /R as instructed. I didn't get any feedback from that am getting ready to run the next check.

I am attaching a copy of my MGADiag to see if anyone see's anything because I don't know what I'm looking for. I afraid to click on the notice I'm getting to Activate my copy of Windows again, in case this isn't really something that is coming from Microsoft, like a virus or malware. Not sure what would happen if I did but I don't want to have my copy of Windows stop working all the sudden as I need this for school work and such. See below for report....

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0xc004c4a2
Windows Product Key: *****-*****-WH88D-Y2Q7G-Y7HT4
Windows Product Key Hash: jmBFfMBZrsJ07FAGQnv/942pdgw=
Windows Product ID: 00426-069-6066604-86993
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {14C977A7-9DAB-48AB-A35A-AD2D07E7EE61}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Ultimate 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{14C977A7-9DAB-48AB-A35A-AD2D07E7EE61}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-Y7HT4</PKey><PID>00426-069-6066604-86993</PID><PIDType>5</PIDType><SID>S-1-5-21-285675362-794344785-1037171881</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>IntelDQ965GF</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>CO96510J.86A.5493.2006.1102.1728</Version><SMBIOSVersion major="2" minor="4"/><Date>20061102000000.000000+000</Date></BIOS><HWID>828E3707018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>B1B430260ABA77A</Val><Hash>MEE30z/OaC629ffe7N2JKYskd9I=</Hash><Pid>81608-957-3786765-65956</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00172-069-606660-00-1033-7600.0000-0672013
Installation ID: 016012161562146745934480745240512484746482571156686252
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: Y7HT4
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 4
Trusted time: 6/13/2013 2:55:56 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A2
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:11:2013 22:45
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: PAAAAAIACAABAAEAAAABAAAAAgABAAEAln0CO1hDavDs2NQSxphqcbiQJNou9zLu0h8UkuJWEj8XRIDX

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC INTEL DQ965GF
FACP INTEL DQ965GF
MCFG INTEL DQ965GF
WDDT INTEL DQ965GF
ASF! INTEL DQ965GF
SSDT INTEL CpuPm
SSDT INTEL CpuPm
SSDT INTEL CpuPm
SSDT INTEL CpuPm
SSDT INTEL CpuPm
TCPA INTEL TIANO



 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
systemax
OS
Windows 7 Ultimate x64
CPU
x2 Intel Pentium D 2.8CGz
Memory
8gb
Graphics Card(s)
nVidia Quattro 1700
Hard Drives
C: 80gb HD
D: 1.0tb
E: 80gb
Finished the SFC scan

Update: I just finished running the SFC /SCANNOW. The message I received was "Windows Resource Protection did not find any integrity violations" and return me to the C:\Windows\system32> prompt. Not sure what to do next so I hang tight until I hear back from someone with knowledge of my troubles.

Thank you in advance.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
systemax
OS
Windows 7 Ultimate x64
CPU
x2 Intel Pentium D 2.8CGz
Memory
8gb
Graphics Card(s)
nVidia Quattro 1700
Hard Drives
C: 80gb HD
D: 1.0tb
E: 80gb
You must log in or register to reply here.
Back
Top