Solved Getting random BSOD in Windows or usually while openinng DotA 2.

[me325]

I'm getting random BSOD usually on the main menu of DotA 2. Sometimes my laptop restarts without any reason.. Sometimes in first boot of my laptop im getting black screen then I need to hard reset up to 4 times, then it will launch windows start up repair to have system restore. I'm not getting these for the past few days... I also reformat my laptop and still getting BSOD for opening DotA 2 on first attempt. Is it my ram/gpu/mobo? I just want to know if its a hardware problem or software so that I can return my laptop to the shop where i bought it.

7 months old laptop. bought it last July 2011. 1 year warranty.

My Laptop Specs
Model: ASUS N43SL
Processor i5 2.30GHz
RAM: 8GB Gskill 1333MHz
Video Card: GT540m
Nvidia version: 285.62
HDD: ST9500325AS
Windows: Windows 7 64bit Ultimate SP1

Here is my minidump. I hope you can help me so that I can return this to ASUS. Pls give me some advice.

Thanks in advance!

 

[ePeen]

Hello, welcome to SevenForums!

The dump you've attached points to memory corruption, most likely caused by a driver but it can be bad RAM as well.

Two tests I'd like you to run, Memtest and then Driver Verifier if Memtest comes back clean.

Memtest:

Read the following to test your memory for errors.

Driver Verifier:

Read the following to enable Driver Verifier. Use Driver Second if Memtest finds nothing, as it's likely a software / driver issue, we just aren't being told what it is, and hopefully Driver Verifier will than force a crash if it finds the violating driver.

Before enabling Driver Verifier, my recommendation is to set a backup / restore point as in severe cases Driver Verifier can break your Windows. If you have difficulty getting into Windows, boot into Safe Mode and disable Driver Verifier there.

 

[me325]

Thanks for the quick reply I'll post here after the test.

 

[ePeen]

Sounds great

 

[me325]

Hi! Im running the memtest86 now and it stuck at pass 4 92 percent is this normal? or just leave it until its finished?

 

[ePeen]

What exactly do you mean it stops, has it frozen? It takes a little while to complete just one pass, if it's not frozen and you can see the % of the test rising, it is fine. If it has frozen, that's not good and there is an issue with your RAM, possibly voltages & timings related or just bad RAM itself.

 

[me325]

I mean it stuck at pass 4 92 percent. I dont know if it has frozen. still at 92 percent pass 4 xD

 

[ePeen]

To see if it's frozen try and hit the C key (configuration in memtest) and see if anything happens. Also, the "Test: %" should be moving, if it's not... most likely frozen.

 

[me325]

I rerun the test and froze at pass 3 23 percent. Before I buy a new one is it possible the motherboard/slots of the ram has been damaged? What would be the best option about this? Is their any test for videocard/motherboard? Just to make sure that the motherboard/graphics card is ok and only the ram have been damaged. thanks..

 

[ePeen]

Great question! Yes, it is always a possibility that the DIMM slots are the issue and not the RAM itself. Do you have any other slots to test the RAM in? If so, I'd recommend that before RMA'ing the memory itself.

 

[me325]

My laptop have only 2 slots, each of my ram is 4gb. How will I test it? Just wondering if the ram is the only perpetrator, why do I get random crash/bsod/laptop restarts? Using my laptop right now and not getting any crash/bsod. When I run DotA 2 or first time boot high chances of bsod/laptop restarts/crash.

 

[ePeen]

Because when you're idle the memory isn't being stressed, but when you run an application that puts load onto the memory, it stresses the memory and if the memory is unstable / bad, it will cause a BSOD.

I highly doubt the DIMM slots themselves are the culprit, so I'd recommend replacing the memory first.

 

[me325]

Will do, I'll report back after I bought a new one. Thank You. =)

 

[ePeen]

My pleasure

 

[me325]

Hi! I rerun the memtest86 again at pass 4 i got 13313 errors what does it mean? thanks.

 

[MordFustang]

I have exactly the same problem , playing dota 2 for a while and getting the same bsod/restart (bsod : nvlddmkm.sys ). I sent my laptop to packardbell technical service and they said that they changed the harddisk(i dont know why) and the problem didnt fix . Please share your solution if you find one . Sorry for bad english

packardbell easynote ts (leptop)
intel core i7-2630Qm
****Nvidia Geforce Gt540m 2GB
8Gb DDR3 Memory

 

[me325]

^ Did you update your nvidia driver to 295.73?

 

[me325]

Another bsod again while listening to music using VLC. here is my minidump hope you can help me.. Anyway I also have an anti virus, Kaspersky Internet Security 2012 I don't know if this is related.

 

[MordFustang]

I updated driver today and started getting bsod more than yesteday ... This problem makes me crazy for 2 months and i cant find any solutions .

 

[me325]

^Same here. Before I get bsod I updated my driver to 285.62 going to 290+ nvidia driver i got bsod permanently. Tried to reformat my windows and install 285.62 but still getting it randomly........