Solved Got a BSOD with multiple MEMORY_MANAGEMENT and once PFN_LIST_CORRUPT

[parth95]

Hi, I been getting BSODs for a while now, it isnt daily, but happens somewhat frequently!
So far as I remember, all of the times have been because of MEMORY_MANAGEMENT, and the most recent has been because of PFN_LIST_CORRUPT. I looked at the files using the debugging program, but I do not understand it that much. Soo...please help! Thanks very much!

https://skydrive.live.com/redir?resid=6786DCA8FC6C8CF7!390&authkey=!AOLk-mNlVycefNc

 

[koolkat77]

Welcome to SevenForums.

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Your dump files do not provide any specific cause..So I'd suggest to start with testing the RAM.

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

• http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
• Guide to using Memtest86+ - Geeks to Go Forums

The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.

 

[parth95]

Thank you for your reply!
I have uploaded the msinfo zip, and I will run a memtest like you said! Is there anything else I need to do or send any more things to you?
I will report back to you after the memtest, thanks!

 

[koolkat77]

Let us know the results of memtest.
I will let you know if I need anything from you again

 

[koolkat77]

Problematic software:

Start Menu\Programs\Auslogics	Public:Start Menu\Programs\Auslogics	Public
Start Menu\Programs\Auslogics\Disk Defrag	Public:Start Menu\Programs\Auslogics\Disk Defrag	Public

You may make use of the great in-built Disk Cleanup and Extended Disk Cleanup if required to do so, regarding de-frag utilities, I recommend yet again the in-built http://www.sevenforums.com/tutorials/11733-disk-defragmenter-open-use.html & Puran Defrag which is much reliable compared to others.


Avast! antivirus and comodo firewall can contribute in BSOD-s. Please uninstall them and replace with Microsoft Security Essentials with Windows firewall. (To test)

Start Menu\Programs\avast! Free Antivirus	Public:Start Menu\Programs\avast! Free Antivirus	Public
Start Menu\Programs\COMODO	Public:Start Menu\Programs\COMODO	Public
Start Menu\Programs\COMODO\COMODO Firewall	Public:Start Menu\Programs\COMODO\COMODO Firewall	Public

• avast! Uninstall Utility | Download aswClear for avast! Removal
• COMODO uninstall tool

Daemon Tools:

Please uninstall DAEMON Tools. It uses a driver called sptd.sys which is known to cause BSODs in Windows 7. Uninstall the software using Add/Remove Programs. Reboot the system. Once the program is uninstalled, run sptd.sys uninstaller to remove the driver from your system.

As an alternative, many people recommend the use of Total Mounter or Magic ISO

Start Menu\Programs\DAEMON Tools Lite	Public:Start Menu\Programs\DAEMON Tools Lite	Public

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

• Click on the rb:
• Type CMD on Search
• Left click and Run as Administrator
• Type SFC /scannow

Full tutorial here:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Run Disk Check on your hard disk for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Free up the start-up, nothing except the antivirus is usually needed.

• http://www.sevenforums.com/tutorials/1401-startup-programs-change.html
• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

 

[parth95]

Hi!
It took over a day! But finally I am done with the memtest, I let it run for over 22 passes, and no issues were found!
Ok, I checked the System File Checker, and nothing bad was found.
I also removed Daemon Tools, avast, and COMODO and the degfragger.
Is there anything else I need to do? Thank you for your help!

 

[koolkat77]

Oops, yes.

Recommended antivirus program for Windows 7 based on stability compared to others:-

• Microsoft Security Essentials - Free Antivirus for Windows
• Malwarebytes - The Free version
• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

:warn: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Are you still getting BSOD-s?

Observe the computer for more crashes update the thread if/when you have any.

 

[parth95]

Thank you for the quick reply!
I already have malwarebytes. But I will install the microsoft security essentials!
I will certainly do that, and I will definitely update you via this thread if any more BSODs occur, thank you for your help!

 

[koolkat77]

Sure, keep us posted

 

[koolkat77]

Good luck with your BSOD troubleshooting over at TSF.