Got a major install issue

[Salva]

Ok im trying to upgrade my vista to windows 7. I have a fairly nice PC Dell XPS 64 bit with 4 gigs of ram. The installl goes good up untill the "Completeing Install" part. After the reboot my monitor goes black and never comes back up. If i try a reboot and go into save mode i get an error saying i cannot complete the installation in safe mode. It then reboots and starts up normally and the screen stays black. I do have duel ports on my graphics card, i dunno if this has something to do with it or not. If anyone could help me that would be great.

 

[Salva]

no ideas eh?....sigh

 

[Gilly Boy]

Restart your PC and press F8.

Select on Enable low resolution.

If that does not work, Try shifting to your onboard video. If you are able to verify that Windows is up, then revert back to your graphics card and install the drivers...

Hope this helps...

 

[Salva]

Ok i figured out the blank screen issue. Apparently you cant have your pc hooked up to a 32 inch flat screen hd while installing.......

However i now have a different issue.

Now im stuck in a "The computer restarted unexpectedly or encountered an error. Windows installation cannot proceed. To install windows click OK to restart the computer, and then restart the installation."

However when i do restart it it just gives me the same message like my PC is stuck in a loop.

Any ideas?

 

[Shinobi73]

Can you still revert back to Vista? If so try to perform the upgrade again since it looks like it was interrupted from the installation due to the monitor issue

 

[Salva]

If i could access my recovery drive i could...however...i cannot...stuck in windows install.

 

[Salva]

Any other ideas anyone?? Im stuck in this loop and i dunno how to fis it since i cant access anything on the pc, not even a command prompt............when i boot up alll i get is the error, even in safe mode.

 

[zigzag3143]

Ok i figured out the blank screen issue. Apparently you cant have your pc hooked up to a 32 inch flat screen hd while installing.......

However i now have a different issue.

Now im stuck in a "The computer restarted unexpectedly or encountered an error. Windows installation cannot proceed. To install windows click OK to restart the computer, and then restart the installation."

However when i do restart it it just gives me the same message like my PC is stuck in a loop.

Any ideas?

Hi and welcome

We need to find out some info abt your computer

DO you have a win 7, or vista dvd?
where did you download them from?

Can you boot into either dvd?
CAn you boot into BIOS?


Ken J+

 

[Salva]

I was installing Windows 7 from a dvd. I dont have a vista dvd. I have a recovery file....however its on the computer and i cant access it. Secondly the only thing i can access is the Boot Menu (Pressing f12 when computer is booting).

 

[Salva]

Ok i figured out how to access AwardBIOS CMOS setup Utility......have no idea where to go from here though

 

[zigzag3143]

I was installing Windows 7 from a dvd. I dont have a vista dvd. I have a recovery file....however its on the computer and i cant access it. Secondly the only thing i can access is the Boot Menu (Pressing f12 when computer is booting).

If yu can access boot menu you need to insure that dvd is checked so that you can boot from it

K

 

[Salva]

you talking about booting from the optical drive? didnt work i got the same issue

 

[Salva]

YES! you are the man, thanks for the help man. Ill i had to do was boot from the optical drive......didnt work the first 3 times for some reason though. Thanks again!

 

[gregrocker]

Do you have your files backed up?

If so, boot the DVD and do a clean install. It may save your files in a windows.old folder.

Boot from CD - How to Boot your Computer from a Bootable CD or DVD - Boot to CD

http://www.sevenforums.com/tutorials/31402-clean-install-upgrade-windows-7-version.html

If you don't have your files backed up, call MS tech support to roll back to Vista. Back up your files and clean install which is a much better install anyway.

 

[Salva]

Ya thats what i did, it took me three trys to boot from the optical drive. For some reason i had to switch the tray the dvd was in for it to work.:shock:.....go figure.