Got A Virus, Did A Windows Reinstall, Now Have An Error Message

[musicabonita]

I'm at my wits end here. I don't think there is any hope for my computer.

I cant' get the DVD to load/boot no matter what I do, what setting is changed. I get the same screen. I reset BIOS to defaults and tried again. Nothing but the same screen.

I went to the Advance boot options screen and I don't even have a repair your computer option available. Any other suggestion I haven't been able to do because they all require me to boot to the dvd which I cannot seem to do.

I'm pretty frustrated. Any last suggestions? I don't know what else to do at this point.

 

[gregrocker]

How about trying the Recovery DIsks and Recovery partition again? Acer Support: Restoring a system to factory load

Test booting the DVD in another computer which will confirm if it is burned correctly from an intact ISO.

Boot free Partition Wizard CD which will autostart on its own.

Wipe the HD from Disk tab, quick method.

This should cause the Recovery Disk or WIn7 DVD to autostart if DVD is burned correctly.

 

[musicabonita]

I googled the issue and this is what someone said they did:

"1) The first time around I narrowed it down to some issue with the BIOS/motherboard. The trick was to configure BIOS to use only failsafe defaults and that worked like a charm. I disabled all the options and only configured the options which were absolutely necessary and later switched them back on one by one."

However, I don't really understand this or know what this means. How do I configure BIOS to use failsafe defaults? What does this mean? Anyone know?

 

[musicabonita]

I also found this too as an option but I dont' have a clue what Xencenter is or how to open or close it. Anyone know what they are talking about?

"My method for working around this issue is to close Xencenter once the install process is kicked off, and not open Xencenter until after the install is completed. I believe it has something to do with the hardware detection of the display, and when the Xencenter console is connected to the VM, that seems to be when it fails. Messy, but at least it works consistently."

 

[musicabonita]

"This should cause the Windows 7 DVD to autostart if it is burned correctly. Test it first on another machine to make sure it is bootable."

Could I use my Acer CDs instead so I won't have issues with the product key later?

 

[gregrocker]

Yes, I would try them first until you hear from Acer why you have no Product Key on COA sticker.

Try also booting the Recovery partition from it's hotkey. Are you tapping these keys vigorously every second starting when you power up?

 

[Jacee]

Looking at what I could see on the forum that tried to help you ... you apparently have what is called the ZeroAccess Rootkit . It is an extremely nasty piece of malware

A full re-installation of your Operating System is the only way to ensure that your computer will ever be 100% clean again.

You can read more here ZeroAccess Rootkit Guards Itself with a Tripwire « Webroot Threat Blog

 

[musicabonita]

Hi, thanks for the reply.

I tried to reinstall my operating system with the Acer eRecovery disks but it didnt' work? Any advice?

 

[musicabonita]

I have a question. If I buy a completely new hard drive will that take care of the problem?

 

[whs]

Why would you want to buy a new harddrive. Is yours defunct?

Here you can download an installation .iso, burn it to DVD and install with that. Then you activate it with the key on your COA sticker. Official Windows 7 SP1 ISO from Digital River « My Digital Life

 

[musicabonita]

I will try the boot partition that was suggested earlier. Maybe I can get it to boot even though nothing else has been booting lately.

 

[gregrocker]

Did you wipe the HD first before trying booted install from Recovery Disks as I've now suggested several times.

Did you try booting the DVD in another computer to see if it will boot?

Reset the BIOS to defaults using one of these methods: Clear CMOS - 3 Ways to Clear the CMOS - Reset BIOS

While in BIOS setup look for SATA controller, set to AHCI first to try install.

What has Acer told you about no Product Key on the COA sticker?

There are multiple steps which have been suggested with no reply. Please go back and work through them all or ask back how to do so.

 

[Jacee]

Is this an upgrade or did Win7 come on this computer? Please fill in the specs to this computer, so that we might be able to further help you.

 

[musicabonita]

Okay I will try this again. For some reason my responses are not going through.

I responded to this thread about 3 days ago and it showed up then but for some reason now its gone. I responded to both Gregrocker and Jacee. I don't want ya'll to think I've just ignored you for all this time. Maybe I used the quote function incorrectly.

To Gregrocker: I'm sorry. I thought i had responded to you earlier. The reason why I haven't wiped the hard drive is because the link to those instructions said you have to boot to diskpart and the instructions for booting to diskpart said you have to boot from your dvd drive and I haven't been able to do that. At least that is how I read it. Maybe there's another way.

I did do the BIOS reset but it didn't change anything and the SATA mode is set to AHCI. And I will contact Acer about the COA sticker. I've been out of town and haven't done that yet. Thank you for your help.

To Jacee: Thanks for your reply. Here are my stats. Acer aspire 7741z
[SIZE=-1]Feature[/SIZE] [SIZE=-1]Specification[/SIZE] Operating System1 Genuine Windows® 7 Home Premium 64-bit2
Genuine Windows® 7 Home Basic 64-bit2 CPU and chipset1 Intel® Pentium® processor P6000 (3 MB L3 cache, 1.86 GHz, DDR3 1066 MHz, 35 W), supporting Intel® 64 architecture, Intel® Smart Cache
Mobile Intel® HM55 Express Chipset System Memory1, 3, 4, Dual-channel DDR3 SDRAM support:

• Up to 4 GB of DDR3 system memory, upgradable to 8 GB using two soDIMM modules5(for 64-bit OS)

Display 17.3" HD+ 1600 x 900 pixel resolution, high-brightness (220-nit) Acer CineCrystal™ LED-backlit TFT LCD, supporting simultaneous multi-window viewing
Mercury free, environment friendly
8 ms response time
60% color gamut
16:9 aspect ratio Graphics Intel® HD Graphics with 128 MB of dedicated system memory, supporting Microsoft® DirectX® 10
Dual independent display support
16.7 million colors
External resolution / refresh rates6:

• VGA port up to 2560 x 1600: 60 Hz
• HDMI™ port up to 1920 x 1080: 60 Hz

MPEG-2/DVD decoding
WMV9 (VC-1) and H.264 (AVC) decoding
HDMI™ (High-Definition Multimedia Interface) with HDCP (High-bandwidth Digital Content Protection) support Audio Two built-in Acer 3DSonic™ stereo speakers
High-definition audio support
MS-Sound compatible
Built-in microphone Storage Hard disk drive

• 160/250/320/500/640 GB or larger hard disk drive1, 7,

Multi-in-1 card reader, supporting:

• Secure Digital™ (SD), MultiMediaCard™ (MMC), Memory Stick® (MS), Memory Stick PRO™ (MS PRO), xD-Picture Card™ (xD)

Optical media drive1 4X Blu-ray Disc™/DVD-Super Multi double-layer drive:

• Read: 24X CD-ROM, 24X CD-R, 16X CD-RW, 8X DVD-ROM, 8X DVD-R, 8X DVD+R, 4X DVD-ROM DL, 4X DVD-R DL, 4X DVD+R DL, 4X DVD-RW, 4X DVD+RW, 5X DVD-RAM, 4X BD-ROM, 4X BD-R, 4X BD-RE, 4X BD-ROM DL, 4X BD-R DL, 4X BD-RE DL
• Write: 24X CD-R, 16X CD-RW, 8X DVD-R, 8X DVD+R, 6X DVD-RW, 6X DVD+RW, 5X DVD-RAM, 4X DVD+R DL, 4X DVD-R DL

8X DVD-Super Multi double-layer drive:

• Read: 24X CD-ROM, 24X CD-R, 24X CD-RW, 8X DVD-ROM, 8X DVD-R, 8X DVD+R, 6X DVD-ROM DL, 6X DVD-R DL, 6X DVD+R DL, 6X DVD-RW, 6X DVD+RW, 5X DVD-RAM
• Write: 24X CD-R, 16X CD-RW, 8X DVD-R, 8X DVD+R, 4X DVD-R DL, 4X DVD+R DL, 6X DVD-RW, 8X DVD+RW, 5X DVD-RAM

Webcam Acer Video Conference1, featuring:

• Acer Crystal Eye high-definition webcam, 1280 x 1024 resolution

Wireless and networking WLAN1, 8, 9,

• Acer InviLink™ Nplify™ 802.11b/g/n Wi-Fi CERTIFIED™
• Acer InviLink™ 802.11b/g Wi-Fi CERTIFIED™
• Supporting Acer SignalUp™ wireless technology

WPAN1:

• Bluetooth® 3.0+HS
• Bluetooth® 2.1+EDR

LAN:

• Gigabit Ethernet, Wake-on-LAN ready

Privacy control1 BIOS user, supervisor, HDD passwords
Kensington lock slot Dimensions and weight 16.3 (W) x 10.8 (D) x 1.07/1.35 (H) inches (415 x 275 x 27.1/34.3 mm)
7.26 lbs. (3.3 kg)10 with 6-cell battery pack
Power adapter and battery ACPI 3.0 CPU power management standard: supports Standby and Hibernation power-saving modes
3-pin 65 W AC adapter:

• 4.25 (W) x 1.81 (D) x 1.16 (H) inches (108 x 46 x 29.5 mm)
• 0.49 lbs. (225 g)10 with 180 cm DC cable

48.8 W 4400 mAh 6-cell Li-ion battery pack
Estimated battery life: 3.6 hours11
ENERGY STAR® Input and control 103-/104-/107-key keyboard, with inverted "T" cursor layout, 1.8 mm (minimum) key travel
Multi-gesture touchpad, supporting two-finger scroll, pinch, rotate, flip
11 function keys, four cursor keys, two Windows® keys, hotkey controls, independent standard numeric keypad, international language support
Media keys (printed on keyboard): play/pause, stop, previous, next Input and output Multi-in-1 card reader (SD™, MMC, MS, MS PRO, xD)
Three USB 2.0 ports
HDMI™ port with HDCP support
External display (VGA) port
Headphone/speaker/line-out jack
Microphone-in jack
Ethernet (RJ-45) port
DC-in jack for AC adapter Software Productivity

• Acer Backup Manager1
• Acer ePower Management1
• Acer eRecovery Management
• Adobe® Flash® Player 10
• Adobe® Reader® 9.1
• eSobi™
• Google Toolbar™
• Microsoft® Office Personal 2007 (Service Pack 2)1
• Microsoft® Office Trial (Service Pack 2)
• Microsoft® Works
• Norton™ Online Backup

Security

• McAfee® Internet Security Suite Trial13
• MyWinLocker®1

Multimedia

• Cyberlink® PowerDVD™
• NTI Media Maker™

Gaming

• WildTangent®1

Communication and ISP

• Acer Crystal Eye
• Microsoft® Silverlight™
• Skype™
• Windows Live™ Essentials - Wave 3.2 (Mail, Photo Gallery, Live™ Messenger, Movie Maker, Writer)

Web links and utilities

• Acer Assist
• Acer Identity Card
• Acer Registration
• Acer Updater
• eBay® shortcut 20091
• Netflix shortcut1

Options and accessories 1 GB DDR3 soDIMM module
2 GB DDR3 soDIMM module
4 GB DDR3 soDIMM module
6-cell Li-ion battery pack
3-pin 65 W AC adapter
External USB 56k modem

 

[gregrocker]

We had about 18 hours wiped out when the Forum's server crashed.

I had replied to use free Partition Wizard bootable CD which will autostart without having to do anything to boot it, click on the HD then from Disk tab Wipe it using Quick.

This should likewise force the Win7 installer to autostart.

 

[musicabonita]

Quick Update

Hi,
Just a quick update on my situation. I tried the Bootable Disk but still nothing happened. I tried to let it run on its own and I hit F12 once to see if that would help. I did hear the CD-Rom drive working but I still get the same error message. Unfortunately, nothing I have tried has worked. As this problem has been going on for quite a while, I went ahead and bought another laptop as I have a business to run and was unable to do so without my laptop working.

I thank everyone for their patience and for trying to help me with this issue. But I don't believe this can be fixed by me. If I am ever rolling in some dough, I might pay to get it fixed to have a back up laptop but for now, its worthless.

Anyway, thanks again for your help. I really appreciate it.

 

[AddRAM]

OK,

1. Do you have your internal dvd set to boot 1st on the boot page in your bios ?
2. Are you using your Acer recovery discs ?
3. Do you get the message to press any key to boot from dvd ?

I see you`ve given up, disreguard my post.