Got BSOD everytime windows experience index is calculating

speedyshark

New member
Local time
7:45 AM
Messages
1
Like the title, I get BSOD notification everytime I try to refresh/recalculate my Windos Experience Index. Kindly need your helps or suggestions.

I attached the minidump file.

Thanks in advance guys.;)
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Lenovo
OS
Windows 7 Home Basic 64-bit
Hi There,

Your single dump file is pointing to your graphics drivers, Intel and Nvidia,

Code:
Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 igdkmd64+0xdf0c60

Code:
Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        [COLOR="Red"]Fri Feb 17 09:28:48 2012[/COLOR] (4F3E8E50)
    CheckSum:         00E0D6D4
    ImageSize:        00E03220
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Code:
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0xdd9d40

Code:
Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        [COLOR="Red"]Tue May 01 06:29:08 2012[/COLOR] (4F9FE524)
    CheckSum:         00DC9C51
    ImageSize:        00DDB000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

You can check Lenovo to see if there are newer ones available.

The other part of your dump is the bugcheck,

Code:
PAGE_FAULT_IN_NONPAGED_AREA (50)
[COLOR="Red"]Invalid system memory was referenced.[/COLOR]  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffff88011bf7d40, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffffa800e1aa075, If non-zero, the instruction address which referenced the bad memory
	address.
Arg4: 0000000000000000, (reserved)

Which is usually, as highlighted above, a reference to memory, you should test your RAM to rule that out as a possibility,

   Information
MemTest86+

Run a minimum of 8 passes, preferably overnight, or until errors occur using MemTest86+.

Use this tutorial to help you use MemTest86+:
RAM - Test with MemTest86+


And just for future reference this is the preferred method when uploading info for help with BSOD's,

Additional information is required.

1. Download this file to your desktop or other convenient location,


Download



2. Double click on the file to run it.

3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.

picture.php


As well as filling in your specs,

Having a complete list of your system hardware specifications makes it far easier to troubleshoot issues. Use this to help gather that information:

System Info - See Your System Specs
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Built
OS
Win 10 Pro x64
CPU
Intel I5-2500K @3.3GHz
Motherboard
Asrock P67 Extreme4
Memory
16GB G.Skill Ripjaws X (4x4GB)
Graphics Card(s)
EVGA GeForce 750 Ti SC 2GB
Sound Card
ASUS Xonar DG 5.1 Channels 24-bit 96KHz PCI Interface Sound
Monitor(s) Displays
auria eq2367
Screen Resolution
1920 x 1080
Hard Drives
250GB Samsung 850 EVO SSD
1TB WD Blue
1TB Hitachi
PSU
SeaSonic X 650W 80 Plus Gold
Case
Corsair Obsidian 750D
Cooling
Corsair H60, Three 140mm case fans
Keyboard
Logitech Wireless Keyboard K520
Mouse
Logitech Wireless Mouse M310
Internet Speed
Wave Broadband ~ 100 dn 5 up
Antivirus
Windows Defender, Malwarebytes Premium
Browser
Edge, IE11, Chrome
Other Info
Laptop specs: HP g7-1365dx /
CPU: AMD A6-3420M APU with Radeon(tm) HD Graphics /
RAM: Crucial 8Gb (2x4Gb) /
SSD: Crucial M4-CT128M4SSD2 ATA Device/ FW 000F /
GFX: AMD Radeon HD 6520G /
OS: Windows 10 Pro x64
Back
Top