Hackshield-related Bluescreen problem.

[Nikovic]

Games that run hackshield will bluescreen my PC.

The boot up process of the game works properly and I'm able to get into the game. Once I start playing, my computer will bluescreen after 2-4 minutes.

This problem applies to all games that use hackshield.

I have factory resetted my computer to tackle this problem and it still plagues my PC before and after the reset.

I appreciate any help in solving this problem.

Attached are the files that were created by Windows when it recovered from the bluescreen.

 

[Nikovic]

Sorry posted this thread in the wrong section. If someone could move it to the BSOD section, I would appreciate it.

 

[Golden]

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

 

[Nikovic]

Ok here are the DM Log files.

 

[Golden]

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 101, {31, 0, fffff88002dd5180, 3}

Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Followup: MachineOwner
---------

Run a minimum of 8 passes, preferably overnight, or until errors occur using MemTest86+.

Reference this tutorial to help you use MemTest86+:
http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

 

[Nikovic]

Currently on the 6th pass will get back to you tommorow.

 

[Nikovic]

Here are the results right before I quit the test:

 

[Nikovic]

Bumping my updates.

 

[Golden]

Follow:
1. Log in as administrator, open Windows Explorer and go to C:\Windows\Minidump
2. Delete all .dmp files in that folder
3. Run Driver Verifier as follows:

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal, re-run the DM Log Collector, and upload the new ZIP file here.

I recommend creating a system restore point before turning on driver verifier:
http://www.sevenforums.com/tutorials/697-system-restore-point-create.html

If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
http://www.sevenforums.com/tutorials/69585-safe-mode.html

 

[Nikovic]

Alright, I'll get back to you in a few days.

 

[Nikovic]

I ran the Verifier for more than 24 hours and there was no BSOD and I have turned it off.

 

[Golden]

So we can conclude that there do not appear to be any 3rd party drivers responsible for the crashes.

Is the system stable?

 

[Nikovic]

My computer is stable. I can do work, surf, etc. Also I even can run games that are even more demanding, but when I run a game that uses hackshield, it will Bluescreen me.

 

[Golden]

What antivirus software and firewall are you using?

 

[Nikovic]

Currently, after the factory reset I am not using any antivirus programs. My firewall is still the Windows Firewall.

 

[Golden]

Sorry, but I'm out of ideas. In summary:

• Without HackShield invoked - system 100% stable
• With HackShield invoked - system BSOD's

The cause therefore must lie with HackShield. The only thing I can suggest is to contact AhnLabs and see if they can help you.

 

[Nikovic]

Alright, really appreciate that you took some time out for this problem.