Hard drive disk problem

[SunFlowerSeeds]

Hey I've reformatted my drive not too long ago due to some driver problems and after a month later I got a hard drive disk problem message pop up. I'm not sure if my drive is failing or not but I downloaded both HDTune and CrystalDiskInfo to check. In HDTune, my (01) Raw Read Error Rate has a current of 97, worst of 5, Threshold of 51 and 5894 Data. It says number of hardware read errors: 5894 but CrystalDiskInfo says it's fine. I've ran sfc /scannow and there no integrity violations. What other checkups should I do?

 

[josearedux]

Nornally when I see conflicting information about drive health I go the the Hard Drive Manu.'s site and use whatever tool they have available that runs outside of Windows, such as seatools for seagate drives. Just be careful not to run any destructive tests. Hope this helps, J

 

[SunFlowerSeeds]

I tried looking for a tool for my Samsung HD103SI but I couldn't find anything and it kept directing me to seagate stuff. I ended up using seatools for windows and now it has failed Long Generic with 6C9AC2A4. I searched the error and it gave me - Serial Number not detected, SeaTools did fail the drive. I'm not sure if that's due to my hdd being Samsung or not. I'm not sure if I should proceed by downloading SeaTools for DOS to repair problem sectors so help would be appreciated, thanks.

 

[problemshredder]

a standard way to check hard drive integrity would be from windows's own check disk. don't forget to check the 'scan for and attempt recovery of bad sector' option before starting the check disk. the report will state if there's a bad sector on the disk or not.

 

[josearedux]

, SeaTools did fail the drive. I'm not sure if that's due to my hdd being Samsung or not. I'm not sure if I should proceed by downloading SeaTools for DOS to repair problem sectors so help would be appreciated, thanks.

STOP no I would not run seatools on a Samsung drive, I was only use it as an example. Sorry if my post mislead you. I have only run seatools on seagate drives.
I see what you mean about Samsung's site directing you to Seagate though !

 

[SunFlowerSeeds]

I have not ran the SeaTool DOS for repairs yet only doing chkdsk stuff now but I can't seem to find anything for the Samsung HD103SI as their page keeps redirecting me to SeaGate stuff for hdd testing. I've only done the basic tests as SeaTool for Windows recognizes my hdd.

 

[TVeblen]

Seatools will work for other brands of hard drives that do not have their own diagnostic tool. The only brand I would not run Seatools on is Western Digital.

Run chkdsk full scan and see if it will repair the damaged sectors. Be prepared for data loss if repairs are made: backup your personal data first.

But if Seatools is finding errors and chkdsk is making repairs then consider any future use of this drive to be temporary. Start shopping for a new hard drive.

 

[SunFlowerSeeds]

Well my chkdsk on C did fix some things but it still reads failed for (01) Raw Read Error Rate with a Current of 99, Worst at 5, Threshold at 51 and 5906 Data for on HDTune but good on CrystalDiskInfo.
Also in HDTune, for (C7) Interface CRC Error Count, it's highlighted in blue and status says attention. The current is 100 and worst is 100 with a threshold of 0 and Data at 1.

Here's the log for the chkdsk on C.

Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
376064 file records processed. File verification completed.
531 large file records processed. 0 bad file records processed. 2 EA records processed. 44 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)...
452406 index entries processed. Index verification completed.
0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)...
376064 file SDs/SIDs processed. Cleaning up 1781 unused index entries from index $SII of file 0x9.
Cleaning up 1781 unused index entries from index $SDH of file 0x9.
Cleaning up 1781 unused security descriptors.
Security descriptor verification completed.
38172 data files processed. CHKDSK is verifying Usn Journal...
36011480 USN bytes processed. Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
Read failure with status 0xc000009c at offset 0x382e49000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x382e50000 for 0x1000 bytes.
Read failure with status 0xc000009c at offset 0x382f71000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0x382f73000 for 0x1000 bytes.
Windows replaced bad clusters in file 11988
of name \Users\LARRYK~1\Desktop\ARMA2O~1\@DAYZL~1\addons\MBG_BU~1.PBO.
376048 files processed. File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
66044936 free clusters processed. Free space verification is complete.
Adding 2 bad clusters to the Bad Clusters File.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.

511897599 KB total disk space.
247133272 KB in 161245 files.
88908 KB in 38173 indexes.
8 KB in bad sectors.
495667 KB in use by the system.
65536 KB occupied by the log file.
264179744 KB available on disk.

4096 bytes in each allocation unit.
127974399 total allocation units on disk.
66044936 allocation units available on disk.

Internal Info:
00 bd 05 00 05 0b 03 00 2a 82 05 00 00 00 00 00 ........*.......
97 01 00 00 2c 00 00 00 00 00 00 00 00 00 00 00 ....,...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.


I don't know if posting that log helps but I'll try running basic tests on SeaTools again.

Edit - I just finished my SeaTools for windows basic tests again and it fails at Long Generic again with the error code of 6C9AC2A4.

5/27/2013 2:43:15 PM
Model: HD103SI
Serial Number: S1VSJ90S782991
Firmware Revision: 1AG01118
SMART - Pass 5/27/2013 2:43:15 PM
Short DST - Started 5/27/2013 2:43:36 PM
Short DST - Pass 5/27/2013 2:45:37 PM
Identify - Started 5/27/2013 2:46:07 PM
Short Generic - Started 5/27/2013 2:46:14 PM
Short Generic - Pass 5/27/2013 2:47:53 PM
Long Generic - Started 5/27/2013 2:47:59 PM
Long Generic - FAIL 5/27/2013 2:50:49 PM
SeaTools Test Code: 6C9AC2A4
SMART - Pass 5/28/2013 11:18:08 PM
Short DST - Started 5/28/2013 11:18:16 PM
Short DST - Pass 5/28/2013 11:20:02 PM
Identify - Started 5/28/2013 11:20:40 PM
Short Generic - Started 5/28/2013 11:20:51 PM
Short Generic - Pass 5/28/2013 11:22:21 PM
Long Generic - Started 5/28/2013 11:23:32 PM
Long Generic - FAIL 5/28/2013 11:25:54 PM
SeaTools Test Code: 6C9AC2A4

This was the previous error I got when I ran SeaTools. I'm not sure if this is due to my hdd being from Samsung or not but I cannot find a manufacturer specific test tool as Samsung's site redirects me to SeaGate stuff. I suspect it's due to different companies as http://www.seagate.com/staticfiles/support/seatools/seatools-test-codes.html states my code is due to the program not recognizing my serial #. If anyone can redirect me to a proper/better diagnostic tool I'd appreciate it. Thanks in advance.

 

[pscowboy]

I would continue to use the disk. But make image backups to an external. Macrium Reflect is a good choice for that.

Chkdsk has isolated the 8kb and relocated the data. At this point, the hd may just stay static like many I've seen.

You could install and run Acronis Drive Monitor once a week (it's free). It has a small footprint and shows its results quickly. You will get a disk health percentage. If it doesn't change week to week, you will be okay. If it drops below 75%, replace.

You've run CDI twice, and it doesn't report a major problem. This is a very decent utility.

 

[josearedux]

I would agree with PSCowboy, but as I advise everyone I work with, backup any valuable data to an external device and do regular system images, unless you enjoy reinstalling windows. SunFlowerSeeds, just curious, what size is your drive and how long did chkdsk run? If you ever need to look at the log for chkdsk http://www.sevenforums.com/tutorials/96938-check-disk-chkdsk-read-event-viewer-log.html

 

[SunFlowerSeeds]

I couldn't really find the time of completion for the chkdsk on C (488gb) and E (443gb) but I have a 1tb drive and I have 2 partitions, 3 if the system reserve (99.9MB) is included. C is my OS disk.

 

[SunFlowerSeeds]

I ran Acronis Drive Monitor and my drive health is at 98% with a Soft Read Error Rate at orange. The status is degradation. Raw value is at 2 and Value is 99. Threshold is 0.

 

[TVeblen]

I would say that the diagnostic programs have reached a consensus.

 

[SunFlowerSeeds]

Is there any way I can repair this or perhaps isolate the section that's degrading?

 

[pscowboy]

98% drive health is fine, IF it stays there. Don't be frightened by the use of the word "degradation". This ONLY becomes bad if it does indeed degrade over time.

Give the drive a chance at life. Use it for a couple, three, four weeks. It may never get worse.

 

[TVeblen]

Is there any way I can repair this or perhaps isolate the section that's degrading?

That is what chkdsk and seatools DOS for repairs is doing: finding the bad sectors and isolating them (marking them as unusable).

I have seen lots of anecdotal reports that wiping a drive (writing all zeros to every sector) will correct stubborn file system problems, but I doubt very much that this procedure will bring the dead (sector) to life. (Please note that a disk wipe destroys ALL of the data on the drive).

If you are going to continue to use this drive be sure to make backups of all your important files, and update it regularly. Some drives die slow and painful - they continue to lose blocks and cause more and more file problems as they go, some just die suddenly - no access to your files. There is no good way to tell which one yours will be.

 

[SunFlowerSeeds]

Acronis drive monitor recently dropped to 95% in health but then went back to 100% after I restarted computer. Also seatools for dos doesn't recognize my hdd after I booted from it.

Should I start looking for a new hdd anyways?

 

[pscowboy]

One should always have a spare hd on hand anyway to quickly get you back up and running in case of a disaster.

I would continue to use the hd in question until it starts showing consistent degradation. No need to run ADM every day.