HDMI output not supported?

Brocode

New member
Local time
3:41 PM
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9
Hi, I recently bought a T.V. from a relative. First attempt to connect my laptop to it through HDMI, my laptop screen goes black and the T.V. reads "Not supported". I unplugged the HDMI, the laptop screen remained black and could only be fixed with a hard reboot.
No progress has been made, however I've started to pinpoint where the issue lies by testing some things out:

I have had my friend plug his laptop into the T.V, that worked fine, so the only possible issue with the T.V. is simply outdated compatibilities, yet a newer laptop should be able to display something that an older t.v. could recognize.
I have tried using win+p a few times to change the display mode before connecting the HDMI cable into the laptop.
I have tried my laptop on my friends monitor, it worked immediately without having to change any settings.
I believe the main issue is in the way my laptop is sending display info to the T.V, possibly the resolution or screen refresh rate? However, it is incredibly difficult for me to troubleshoot this without any help from someone with experience in this field as my screen goes entirely black as soon as I connect the HDMI cable.

I've done some googling, people seem to have similar problems but I've yet to find an answer that works for me.
 

My Computer

Computer type
PC/Desktop
OS
Windows 7 Pro x64
Get a hold of your freind's laptop and check his display settings:
Right click desktop > Screen Resolution : note his Resolution setting, then
Click Advanced Settings > Monitor Tab : note his Screen Refresh Rate & Colors

Now go into your laptop and see if you have the same settings.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home Built - Jan 2013
OS
Windows 7 64 Bit Home Premium SP1
CPU
i7-3820
Motherboard
Asus P9X79-PRO - Bios 4608
Memory
GSkill F3-14900CL9Q - 16GB
Graphics Card(s)
EVGA GeForce GTX660 - Driver 352.86
Sound Card
On board Realtek ALC898
Monitor(s) Displays
Acer S271HL
Screen Resolution
1920 x 1080
Hard Drives
#1- Samsung 840 Pro Series
#2- Western Digital WD1002FAEX Sata3 Black
#3- Western Digital WD1002FAEX Sata3 Black
PSU
Corsair CMPSU-850TX-V2 - 850 watt (by Seasonic)
Case
Corsair Obsidian 550D
Cooling
Standard 3 120mm case fans, Cooler Master Hyper 212 EVO
Keyboard
MS KC-0405
Mouse
Intellimouse 5-button
Internet Speed
56 Mbits/Sec (on a good day)
Antivirus
Avast & Malwarebytes
Browser
Firefox
Other Info
Asus DVD - DRW-24B1ST 24X
Could you try the duplicate option in win+P to have tv and laptop screen active at the same time
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Pauly Special
OS
Win7 Ultimate X64
CPU
Intel i5 3570K
Motherboard
Gigabyte Z77X-DS3H
Memory
8GB DDR3 1600
Graphics Card(s)
Onboard
Sound Card
Onboard
Screen Resolution
1280x1024
Hard Drives
Samsung 840 Evo SSD (OS)
1TB Spinner (Data)
PSU
800W Arctic
Case
Cooler Master
Cooling
3x120mm Fans
Keyboard
MS Wireless
Mouse
MS Wireless
Internet Speed
20M
Get a hold of your freind's laptop and check his display settings:
Right click desktop > Screen Resolution : note his Resolution setting, then
Click Advanced Settings > Monitor Tab : note his Screen Refresh Rate & Colors

Now go into your laptop and see if you have the same settings.

I did this, our settings differ. Problem is, I don't know how I can possibly output the same settings he was setting, my laptop does not allow those resolutions without 3rd-party software, which upon brief inspection appears to be somewhat of a risk to use.
 

My Computer

Computer type
PC/Desktop
OS
Windows 7 Pro x64
Let us know what the settings were on your friends laptop, your current settings, and all of your possible resolutions and refresh rates.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home Built - Jan 2013
OS
Windows 7 64 Bit Home Premium SP1
CPU
i7-3820
Motherboard
Asus P9X79-PRO - Bios 4608
Memory
GSkill F3-14900CL9Q - 16GB
Graphics Card(s)
EVGA GeForce GTX660 - Driver 352.86
Sound Card
On board Realtek ALC898
Monitor(s) Displays
Acer S271HL
Screen Resolution
1920 x 1080
Hard Drives
#1- Samsung 840 Pro Series
#2- Western Digital WD1002FAEX Sata3 Black
#3- Western Digital WD1002FAEX Sata3 Black
PSU
Corsair CMPSU-850TX-V2 - 850 watt (by Seasonic)
Case
Corsair Obsidian 550D
Cooling
Standard 3 120mm case fans, Cooler Master Hyper 212 EVO
Keyboard
MS KC-0405
Mouse
Intellimouse 5-button
Internet Speed
56 Mbits/Sec (on a good day)
Antivirus
Avast & Malwarebytes
Browser
Firefox
Other Info
Asus DVD - DRW-24B1ST 24X
1600x900 is my current setting, 60hertz refresh (only option is 60hz)
Other resolutions could be:
1280x768, 1280x700, 1024x768, 1024x600, 800x600

His is 1366x768, 60hertz.
 

My Computer

Computer type
PC/Desktop
OS
Windows 7 Pro x64
Should I go ahead and try to find a safe third-party application that would allow me to just display using those same settings? Or is there a better way / fix?
 

My Computer

Computer type
PC/Desktop
OS
Windows 7 Pro x64
I do not know of anything else.
I assume you have checked your Display Settings for anything obvious?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home Built - Jan 2013
OS
Windows 7 64 Bit Home Premium SP1
CPU
i7-3820
Motherboard
Asus P9X79-PRO - Bios 4608
Memory
GSkill F3-14900CL9Q - 16GB
Graphics Card(s)
EVGA GeForce GTX660 - Driver 352.86
Sound Card
On board Realtek ALC898
Monitor(s) Displays
Acer S271HL
Screen Resolution
1920 x 1080
Hard Drives
#1- Samsung 840 Pro Series
#2- Western Digital WD1002FAEX Sata3 Black
#3- Western Digital WD1002FAEX Sata3 Black
PSU
Corsair CMPSU-850TX-V2 - 850 watt (by Seasonic)
Case
Corsair Obsidian 550D
Cooling
Standard 3 120mm case fans, Cooler Master Hyper 212 EVO
Keyboard
MS KC-0405
Mouse
Intellimouse 5-button
Internet Speed
56 Mbits/Sec (on a good day)
Antivirus
Avast & Malwarebytes
Browser
Firefox
Other Info
Asus DVD - DRW-24B1ST 24X
TV: Is that "Peter Bishop" as an Observer in your Avatar?

I had a Gateway 17" laptop, it had an HDMI output. But I could not get it to work. The Laptop was made for Vista so there were no drivers for the video card made for Windows 7. I downloaded the Vista drivers, and extracted them with WinRAR, and installed them manually - Then they worked. I ignored all of the error messages about "Wong OS" - The drivers went right in, after rebooting, got an HDMI signal no sweat.

Are you using an actual HDMI output, or a DVI to HDMI cable, usually those work. You can't go from SVGA to HDMI though. Most TVs have at least one HDMI input and one SVGA input, if your video output is SVGA you have to use the SVGA input on the TV.

But when you plug in the HDMI cable, the output should immediately show on the TV. SO I think it is, Need the drivers for it, because mine did squat as well until I put them in.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Lenovo Thinkcenter M92p
OS
Windows 10/Windows 7 (My Idea- Virtual PC)
CPU
Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz
Motherboard
Lenovo MahoBay
Memory
16 GB
Graphics Card(s)
nVidia GeForce GTX 750 Ti (2GB)
Sound Card
nVidia HD Audio
Monitor(s) Displays
RCA 4KTV 50"
Screen Resolution
3840p x 2160p
Hard Drives
Onboard:
Seagate ST500DM009-2F110A 500GB
WDC WD4000FYYZ-01UL1B1 (WD-WCC131910831) [3726 GB]

USB 3.0
My Book 1140 (WCAZAD122454) [1862 GB]
Apple MDT MD10EAVS-00D7B0 (0000AB123473) [931 GB]

External:
WD Blue Innostar/Matsunichi (465 GB)
WD
PSU
Stock Thinkcenter M92p
Case
Stock Thinkcenter M92p
Cooling
Active
Keyboard
BYTEC BY-GA-KT-100-AC
Mouse
BYTEC
Internet Speed
1 GHz Down, 40 Mbps Up
Antivirus
Windows Defender
Browser
EDGE
Other Info
Old Other Info:
I finally have an Intel machine that has more than 8GB of Ram.
My ASUS M2N-SE AMD Windows 7 machine is back to Windows 7. Replaced the AMD 4400+ CPU and maxed out the RAM (4GB).
My Core Duo machine is only 2GB of Ram and it is locked to Windows XP in order to run Pro Tools 6.4, which I have been using since 2004.
I have one other Dell OptiPlex 980 tower, Identical to this one,

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home Built - Jan 2013
OS
Windows 7 64 Bit Home Premium SP1
CPU
i7-3820
Motherboard
Asus P9X79-PRO - Bios 4608
Memory
GSkill F3-14900CL9Q - 16GB
Graphics Card(s)
EVGA GeForce GTX660 - Driver 352.86
Sound Card
On board Realtek ALC898
Monitor(s) Displays
Acer S271HL
Screen Resolution
1920 x 1080
Hard Drives
#1- Samsung 840 Pro Series
#2- Western Digital WD1002FAEX Sata3 Black
#3- Western Digital WD1002FAEX Sata3 Black
PSU
Corsair CMPSU-850TX-V2 - 850 watt (by Seasonic)
Case
Corsair Obsidian 550D
Cooling
Standard 3 120mm case fans, Cooler Master Hyper 212 EVO
Keyboard
MS KC-0405
Mouse
Intellimouse 5-button
Internet Speed
56 Mbits/Sec (on a good day)
Antivirus
Avast & Malwarebytes
Browser
Firefox
Other Info
Asus DVD - DRW-24B1ST 24X
Thats great! I'm sure they would have gone all the way with that, had they a full 5th season. Hahaha!

That show should have had at least 4 more seasons.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Lenovo Thinkcenter M92p
OS
Windows 10/Windows 7 (My Idea- Virtual PC)
CPU
Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz
Motherboard
Lenovo MahoBay
Memory
16 GB
Graphics Card(s)
nVidia GeForce GTX 750 Ti (2GB)
Sound Card
nVidia HD Audio
Monitor(s) Displays
RCA 4KTV 50"
Screen Resolution
3840p x 2160p
Hard Drives
Onboard:
Seagate ST500DM009-2F110A 500GB
WDC WD4000FYYZ-01UL1B1 (WD-WCC131910831) [3726 GB]

USB 3.0
My Book 1140 (WCAZAD122454) [1862 GB]
Apple MDT MD10EAVS-00D7B0 (0000AB123473) [931 GB]

External:
WD Blue Innostar/Matsunichi (465 GB)
WD
PSU
Stock Thinkcenter M92p
Case
Stock Thinkcenter M92p
Cooling
Active
Keyboard
BYTEC BY-GA-KT-100-AC
Mouse
BYTEC
Internet Speed
1 GHz Down, 40 Mbps Up
Antivirus
Windows Defender
Browser
EDGE
Other Info
Old Other Info:
I finally have an Intel machine that has more than 8GB of Ram.
My ASUS M2N-SE AMD Windows 7 machine is back to Windows 7. Replaced the AMD 4400+ CPU and maxed out the RAM (4GB).
My Core Duo machine is only 2GB of Ram and it is locked to Windows XP in order to run Pro Tools 6.4, which I have been using since 2004.
I have one other Dell OptiPlex 980 tower, Identical to this one,
Yep, it was a fun ride while it lasted. We are still waiting for a worthy successor.

Where is our OP? Crossed over?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home Built - Jan 2013
OS
Windows 7 64 Bit Home Premium SP1
CPU
i7-3820
Motherboard
Asus P9X79-PRO - Bios 4608
Memory
GSkill F3-14900CL9Q - 16GB
Graphics Card(s)
EVGA GeForce GTX660 - Driver 352.86
Sound Card
On board Realtek ALC898
Monitor(s) Displays
Acer S271HL
Screen Resolution
1920 x 1080
Hard Drives
#1- Samsung 840 Pro Series
#2- Western Digital WD1002FAEX Sata3 Black
#3- Western Digital WD1002FAEX Sata3 Black
PSU
Corsair CMPSU-850TX-V2 - 850 watt (by Seasonic)
Case
Corsair Obsidian 550D
Cooling
Standard 3 120mm case fans, Cooler Master Hyper 212 EVO
Keyboard
MS KC-0405
Mouse
Intellimouse 5-button
Internet Speed
56 Mbits/Sec (on a good day)
Antivirus
Avast & Malwarebytes
Browser
Firefox
Other Info
Asus DVD - DRW-24B1ST 24X
He is being dissected by Brandon-nate.

I just thought of this: If he's getting "Out of Range" then the output might be higher than the TV is able to show - If it is a Plasma TV for instance, the highest resolution will be 720p. OR, his laptop is sending out that new overscanned signal. You have to make sure the output resolution is not higher than 1920 by 1080. So ya gotta check both of those things.

His friends laptop worked, so it might be is laptop, if it is a certain kind of Sony Vaio, it actually has a higher resolution than 1920 by 1080.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Lenovo Thinkcenter M92p
OS
Windows 10/Windows 7 (My Idea- Virtual PC)
CPU
Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz
Motherboard
Lenovo MahoBay
Memory
16 GB
Graphics Card(s)
nVidia GeForce GTX 750 Ti (2GB)
Sound Card
nVidia HD Audio
Monitor(s) Displays
RCA 4KTV 50"
Screen Resolution
3840p x 2160p
Hard Drives
Onboard:
Seagate ST500DM009-2F110A 500GB
WDC WD4000FYYZ-01UL1B1 (WD-WCC131910831) [3726 GB]

USB 3.0
My Book 1140 (WCAZAD122454) [1862 GB]
Apple MDT MD10EAVS-00D7B0 (0000AB123473) [931 GB]

External:
WD Blue Innostar/Matsunichi (465 GB)
WD
PSU
Stock Thinkcenter M92p
Case
Stock Thinkcenter M92p
Cooling
Active
Keyboard
BYTEC BY-GA-KT-100-AC
Mouse
BYTEC
Internet Speed
1 GHz Down, 40 Mbps Up
Antivirus
Windows Defender
Browser
EDGE
Other Info
Old Other Info:
I finally have an Intel machine that has more than 8GB of Ram.
My ASUS M2N-SE AMD Windows 7 machine is back to Windows 7. Replaced the AMD 4400+ CPU and maxed out the RAM (4GB).
My Core Duo machine is only 2GB of Ram and it is locked to Windows XP in order to run Pro Tools 6.4, which I have been using since 2004.
I have one other Dell OptiPlex 980 tower, Identical to this one,
There is a piece of the puzzle missing here. His laptop works fine through HDMI on other TVs, but not on the subject TV. His friend's laptop works on the subject TV. Both laptops have the same refresh rate, both resolutions are one to 1.77 ratio. So unless the HDMI cable is different (I am assuming they are using the same HDMI cable for all tests) then I can't think of anything that would explain it.
I hope your ideas pan out.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home Built - Jan 2013
OS
Windows 7 64 Bit Home Premium SP1
CPU
i7-3820
Motherboard
Asus P9X79-PRO - Bios 4608
Memory
GSkill F3-14900CL9Q - 16GB
Graphics Card(s)
EVGA GeForce GTX660 - Driver 352.86
Sound Card
On board Realtek ALC898
Monitor(s) Displays
Acer S271HL
Screen Resolution
1920 x 1080
Hard Drives
#1- Samsung 840 Pro Series
#2- Western Digital WD1002FAEX Sata3 Black
#3- Western Digital WD1002FAEX Sata3 Black
PSU
Corsair CMPSU-850TX-V2 - 850 watt (by Seasonic)
Case
Corsair Obsidian 550D
Cooling
Standard 3 120mm case fans, Cooler Master Hyper 212 EVO
Keyboard
MS KC-0405
Mouse
Intellimouse 5-button
Internet Speed
56 Mbits/Sec (on a good day)
Antivirus
Avast & Malwarebytes
Browser
Firefox
Other Info
Asus DVD - DRW-24B1ST 24X
Maybe he figured it out, honestly, this is a stumper. In fact, my Gateway laptop, the problem was not with the image, it was with the HDMI Sound driver now that I recall. But "Out of Range" means it is sending outside of the resolution or scan rate, maybe it is the scan rate, most LCD based HDTVs use 29hz, I have a Hitachi which is actually Acer, and it's 29hz. But that should be an Automatic Setting.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Lenovo Thinkcenter M92p
OS
Windows 10/Windows 7 (My Idea- Virtual PC)
CPU
Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz
Motherboard
Lenovo MahoBay
Memory
16 GB
Graphics Card(s)
nVidia GeForce GTX 750 Ti (2GB)
Sound Card
nVidia HD Audio
Monitor(s) Displays
RCA 4KTV 50"
Screen Resolution
3840p x 2160p
Hard Drives
Onboard:
Seagate ST500DM009-2F110A 500GB
WDC WD4000FYYZ-01UL1B1 (WD-WCC131910831) [3726 GB]

USB 3.0
My Book 1140 (WCAZAD122454) [1862 GB]
Apple MDT MD10EAVS-00D7B0 (0000AB123473) [931 GB]

External:
WD Blue Innostar/Matsunichi (465 GB)
WD
PSU
Stock Thinkcenter M92p
Case
Stock Thinkcenter M92p
Cooling
Active
Keyboard
BYTEC BY-GA-KT-100-AC
Mouse
BYTEC
Internet Speed
1 GHz Down, 40 Mbps Up
Antivirus
Windows Defender
Browser
EDGE
Other Info
Old Other Info:
I finally have an Intel machine that has more than 8GB of Ram.
My ASUS M2N-SE AMD Windows 7 machine is back to Windows 7. Replaced the AMD 4400+ CPU and maxed out the RAM (4GB).
My Core Duo machine is only 2GB of Ram and it is locked to Windows XP in order to run Pro Tools 6.4, which I have been using since 2004.
I have one other Dell OptiPlex 980 tower, Identical to this one,
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