Headphone Jack No Output

stuart569

New member
Local time
4:32 PM
Messages
11
Hi all
I have a Sony Vaio VPCEB4E4E. Just re installed windows and now I have no sound output through headphone jack. Installed the Realtek HD Audio driver from the sony website. Pretty sure this is not a hardware issue. Any help would be appreciated
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Sony Vaio / PCG71311M
OS
Microsoft Windows 7 Home Premium 64-bit SP1
CPU
Intel(R) Core(TM) i5 CPU M 480 @ 2.67GHz
Motherboard
Sony Corporation VAIO
Memory
4.00 GB
Graphics Card(s)
Intel(R) HD Graphics
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 39 Hz
Hard Drives
ST9500424AS ATA Device
465.76 GB
Browser
Chrome/Firefox
Screenshot

soundnr.jpg
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Sony Vaio / PCG71311M
OS
Microsoft Windows 7 Home Premium 64-bit SP1
CPU
Intel(R) Core(TM) i5 CPU M 480 @ 2.67GHz
Motherboard
Sony Corporation VAIO
Memory
4.00 GB
Graphics Card(s)
Intel(R) HD Graphics
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 39 Hz
Hard Drives
ST9500424AS ATA Device
465.76 GB
Browser
Chrome/Firefox
Looking at the Screenshot, I see you have High Definition Audio Device and Realtek. Uninstall the High Definition as that is a generic sound driver that Windows installs. Only have the RealTek for your PC sound system.

I notice other devices with errors in the Device Manager. This suggests the reinstall was not done properly or completely. Win 7 will install many devices but not all or what Windows installs may not be the correct driver (e.g. the sound). Get all the needed system drivers from Sony, motherboard chipset drivers first and then any needed device driver.

Generally, on an Install the sequence is (1) Install Windows (2) Install motherboard chipset drivers (3) Install Device drivers including video, sound, Ethernet, Wi-Fi, etc.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
My Own Build
OS
Windows 10 64 bit
CPU
Intel i7 6700K
Motherboard
ASUS ROG Maximus VIII Hero
Memory
16GB Corsair Dominator
Graphics Card(s)
Intel CPU Graphics
Sound Card
RealTek
Monitor(s) Displays
27" Dell S2719dgf
Screen Resolution
2560X1440
Hard Drives
1 TB Samsung 850 EVO SSD for Win 10 Pro
500GB Samsung 850 EVO SSD for Win 10 Insider
2 TB drive for backup
PSU
EVGA Supernova 750G2
Case
BeQuiet Silent Base 600
Cooling
Deepcool Captain 120EX
Keyboard
Microsoft Wireless 2000
Mouse
Microsoft wireless
Internet Speed
100 MB/sec (Cable)
Antivirus
Microsoft Defender and Malwarebytes
Browser
Edge/Firefox
Other Info
Cakewalk (Sonar) by BandLab and Studio One 4.1 Pro recording studio software. MOTU 896Mk3 Hybrid recording interface, Frontier Tranzport wireless control unit, Behringer X-Touch Control Surface.
Five USB connected optical drives for CD Audio production using Nero BurningROM
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