Headphones volume is turned all the way down, however I can still hear

[donavonwd]

I recently purchased Plantronics .Audio 355

I am having an issue with the volume. There's a volume adjuster on my headset, but when I turn it all the way down, I can still hear sound? The only way to completely get rid of the sound is by turning it all the way down in the volume control options. I'm wanting to be able to adjust the volume FULLY with my headset itself. (sync issue? not sure)

I've been searching around the internet but haven't found anything. Hopefully one of you can be some help. Thanks!

 

[linnemeyerhere]

Does it not have a mute button you could also use?

 

[donavonwd]

Does it not have a mute button you could also use?

No, it doesn't.

 

[linnemeyerhere]

When you turn the input volume down to where the headphones go quiet with it's volume turned down, what happens when you raise the volume on the phones....does it get loud enough?

 

[donavonwd]

When you turn the input volume down to where the headphones go quiet with it's volume turned down, what happens when you raise the volume on the phones....does it get loud enough?

Nope. I'm trying to figure out how I can sync the headphones volume, to where it takes full control of the pcs volume

 

[linnemeyerhere]

Have you tried connecting it to the back IO audio out and see what happens?

 

[donavonwd]

Have you tried connecting it to the back IO audio out and see what happens?

Honestly, I thought about that, however the way I have everything set up, my cord wouldn't reach and or cause annoying difficulties

 

[linnemeyerhere]

It would be more of a test but if it worked extension cords are available, just a thought.

 

[donavonwd]

I tried the back outlet, still have the same problem! anyone got any ideas?

 

[linnemeyerhere]

Volume is working normally on the computer issue is with Plantronics headset, I would place a call to them and ask if this is normal and what if anything you can do.