help! Blue screen then computer shuts down.. why??

[peterjmay]

what do i do


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: d1
BCP1: 000000000000000A
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88002C64175
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\012311-24788-01.dmp
C:\Users\peter\AppData\Local\Temp\WER-70746-0.sysdata.xml

Read our privacy statement online:
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If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

 

[yowanvista]

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[peterjmay]

i ran the dos thing, and uploaded my file, what do i do next..what a health check?

 

[peterjmay]

Its Windows 7 . . .
- 64 version
- the original installed OS on the system? - yes
- an OEM or full retail version? - full retail
- OEM = came pre-installed on system - yes
- Full Retail = you purchased it from retailer - from dell

- What is the age of system (hardware)? - bought feb 2010
- What is the age of OS installation (have you re-installed the OS?) - feb 2010

 

[yowanvista]

BSODs were caused by your PCTools Security Suite, remove it and use MSE

BugCheck D1, {a, 2, 0, fffff88004065175}

Unable to load image \Device\Harddisk0\Partition3\Windows\system32\drivers\PctWfpFilter64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for PctWfpFilter64.sys
*** ERROR: Module load completed but symbols could not be loaded for PctWfpFilter64.sys
Probably caused by : fwpkclnt.sys ( fwpkclnt!FwppInjectTransportSendAsync+41f )

A component of Windows Firewall was also involved, remove any other Firewall(s) such as Zone Alarm if any of these is installed

 

[peterjmay]

oh no i just paid £30 for that!!

 

[peterjmay]

how do i check what firewalls i have

 

[yowanvista]

how do i check what firewalls i have

Go to Action Center, active Firewalls will be listed under the 'security' tab

oh no i just paid £30 for that!!

You can contact their customer support for a refund if possible
http://www.pctools.com/support/

 

[peterjmay]

its still doing it, this is the screen

 

[yowanvista]

its still doing it, this is the screen

tcpip.sys is blamed, you should update your networking drivers

 

[fimble]

Further to yowanvista's advice, there are other software/drivers that need your attention.

McAfee is known to be a cause of BSOD's on some Win 7 systems. I suggest that you uninstall McAfee using the McAfee Removal Tool until your issue is resolved. Download Microsoft Security Essentials as its replacement. Make sure your Windows firewall is enabled! Once your BSOD issues are resolved, feel free to try the latest version of McAfee.

Outdated Drivers:

BCM42RLY.sys Wed Jul 08 01:34:55 2009 Broadcom iLine10 PCI Network Adapter

CtClsFlt.sys Mon Jun 15 06:06:41 2009 Creative Camera Class Upper Filter Driver

PxHlpa64.sys Wed Jun 24 00:16:35 2009 PxHlpa64.sys Wed Jun 24 00:16:35 2009 Sonic CD/DVD driver (used by many different programs). See List.


Updates Available

Rt64win7.sys Mon May 31 04:46:43 2010 Realtek LAN RTL811

RTKVHD64.sys Tue Jun 08 10:08:08 2010 Realtek HD Audio

 

[peterjmay]

just wanted to say ive uninstalled pc tools and updated all my drivers and its not blue screened in the last 2 days, hopefully it stays that way!!

thanks so much