Help! Bsod!

[grey90stanggt]

I have been getting the BSOD for a few days now. I using a different computer right now because it will randomly shut down even in safe mode. I have attached the mini dump files and i need your help! My laptop is only a year old with windows 7 64 bit. I decided to try and restore my laptop completely since i have no idea what im doing but it seems to have gotten worse. any help is appreciated, thanks. first ever post!

 

[Maguscreed]

looks like the old conexant modem you have is running on vista (or earlier) drivers.
If you are not using the modem for dial up internet access. I would actually suggest just removing it.

 

[grey90stanggt]

ok, i will try to boot up in safe mode and remove it, answer back soon. thanks

 

[grey90stanggt]

didnt help got more BSODs.

 

[grey90stanggt]

pleeaase help

 

[DeanP]

Upload the new dumps.

 

[grey90stanggt]

attached more files

 

[DeanP]

Thanks for uploading the dumps.
I would first uninstall Norton. Norton is a known cause of BSOD and same as third-party anti-virus. Use this removal tool when done: Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support

Use Microsoft Security Essentials (MSE) as replacement: http://www.microsoft.com/security_essentials/

Next, update these drivers....

Apfiltr.sys Sun May 24 22:57:40 2009
Alps pointing device
OEM - none at アルプス電気. Update this driver from your computer manufacturer's website.

AtiPcie.sys Wed May 06 03:00:22 2009
ATI PCIe Motherboard/Chipset
http://support.amd.com/us/Pages/AMDSupportHub.aspx

CHDRT64.sys Wed Aug 12 07:59:47 2009
Conexant High Definition SmartAudio
None available at Conexant Website - update this driver from your computer manufacturer's website.

k57nd60a.sys Sat Jun 20 23:34:49 2009
Broadcom NetLink Gigabit Ethernet Driver
http://www.broadcom.com/products/

NTIDrvr.sys Wed Mar 25 16:09:39 2009 - NTI CD-ROM Filter Driver by NewTech Infosystems (likely a part of Acer Empowering Technology) OEM none at NTI - Support - OEM Resources - DVD Burning Software, Data Backup Software, CD Burning, Blu-ray Burning Software - Official Site. Try to update this driver through the Acer site. If you cannot update it, uninstall the Acer Empowering Technology or rename this driver. See note below.

UBHelper.sys Mon Apr 27 20:48:19 2009 - NTI CD & DVD-Maker or NTI Backup NOW! or NTI CD-Maker by NewTech Infosystems (usually in Acer Empowering Technology). OEM none at NTI - Support - OEM Resources - DVD Burning Software, Data Backup Software, CD Burning, Blu-ray Burning Software - Official Site. See above

   Note

Renaming drivers: create a restore point, using Windows Explorer, navigate to C:\Windows\System32\Drivers, locate the driver files, and rename them from .sys to .old. Reboot and the drivers will not load. This will break whatever software or hardware these drivers are associated with.

 

[grey90stanggt]

ok, i will go do this right now and report back. Thanks

 

[grey90stanggt]

updating drivers now

 

[DeanP]

Let me know if you're having problems.

 

[grey90stanggt]

i have to rename all the rest of the drivers that i didnt update to .old?

 

[grey90stanggt]

or maybe i read that wrong, what do i do after i update the drivers?

 

[DeanP]

List me the drivers you cannot update...

 

[grey90stanggt]

its having problems booting up in normal mode, i get bsod's but in safe mode it is fine til i try to update the ati driver, it shuts down during install

 

[grey90stanggt]

in normal mode i get a BSOD when trying to install a driver. IQRL_NOT_LESS_OR_EQUAL and says ataport.sys at bottom. want me to upload dump files?

 

[DeanP]

Yes.

 

[grey90stanggt]

havent been able to update any drivers cause it just keeps turning off on me

 

[richc46]

Dean has asked me to take a look and give my opinion. To me it looks like a driver. When you have so many dump reports with different drivers, you must test to see which is the correct driver, and it may not even be listed. Take the driver verifier test for 24 hours and post the results. If lead is not helpful, the next step will be a memory test. Problem drivers can be caused by a bad memory,

First, though, try with a safe boot., If you work in safe mode you may work with clean boot and that will give us a big clue.
http://support.microsoft.com/kb/929135

Driver Verifier Inst
Since the driver that crashed you has not been listed you should run driver verifier
Please run Verifier with these settings:

Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.
So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).
Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like. From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.
Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).
Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.
If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
Enable the driver verifier
www.sevenforums.com/crash-lockup-debug-how/65331-using-driver-verifier-identify-issues-drivers.html

 

[grey90stanggt]

thanks, i was able to update a couple drivers, it ran in normal mode for about 10 minutes still going through the driver installs from when i restores my laptop back to how it was when i bought it. The came another bsod but it installed about 7 drivers before it came up, im rebooting it back up right now