Help. BSOD

[Aldar]

Hello,
I'm new to windows 7 and I have crashes once in a while. The screen goes totally black and there is terrible noise.
I've read some of the previous topics and couldn't figure out how to make dump file and what info should I provide?
Thank you

 

[Jonathan_King]

Welcome to SF!

See this post: http://www.sevenforums.com/crash-lockup-debug-how/34900-1-novice-how-ask-help-bsod-problem.html

If you need more detailed instructions on uploading your dmps, see my tutorial: http://www.sevenforums.com/tutorials/83172-dump-files-upload-seven-forums-analysis.html

 

[Aldar]

i don't have "minidump" folder, does it mean that it's not BSOD?

 

[Jonathan_King]

What is the noise coming from? Is it your speakers, or does it sound like the hard drive?

 

[Aldar]

i think noise is coming from speakers. it's so loud.

 

[Aldar]

the black screen usually comes when i watch some tv show in internet. but once it was during working with Word.

 

[Jonathan_King]

Check your Event Viewer for any errors, and please post any errors here.

 

[Aldar]

Here are two events. I just checked the SpeedFan and GPU temperature is 60C. Is it normal? I think the problem is in video card.
btw my laptop specs:
Manufacturer: Sony Vaio Z
CPU: Intel Core i5 [email protected]
RAM: 4 GbDDR3 - PC3-8500 (SO-DIMM)
GPU: NVIDIA GeForce GT 330M GPU 1000MB
AUdio: Realtek ALC889 - High Definition Audio Codec
Hard Drive SATA 128GB

 

[Jonathan_King]

GPU temperature is normal. Many nVidia GPUs can safely operate at up to 100C, and that's probably a low estimate.

Try uninstalling your video card drivers and install a fresh copy. You can download the latest drivers here:[nvidia][/nvidia]