HELP!! - cannot remove device shown in "computer"

[clive2011]

Good afternoon,

Whilst uninstalling software, drivers etc., from a computer laptop that is to be reissued to another employee with no such requirements, in "computer" its still showing a device marked in "other" category, descibred as Motorola phone system folder, the folder icon is marked with the bluetooth logo, so it has to be someting to do with the pairing / syncing that the phone did when connecting to the laptop. However, if you right click on the folder in an effort to disable or delete it, Windows explorer hangs and restarts. There is no reference left to Motorola in any of the program files or updates or in the Windows system folder, even with show hidden files selected. No reference in Device Manager either. It could be a registry issue, but I know nothing about registry editing and am not even going to try unless someone has a rock solid approach to offer on it.

System Restore is out as this is a new account profile that was set up and the old one deleted.

A little help would be appreciated. Its not affecting computer operation but its annoying if you click on it and Windows Explorer simply restarts and a new employee isn't going to think much when getting IT equipment assigned like that.


Thanks


Clive

 

[rraod]

Try going into the Bluetooth settings in Control Panel and remove any Motorola specific settings. You can also check to see any Motorola programs or drivers installed in the system and uninstall them from Programs and Features in Control Panel.

You could also disable the Bluetooth functionality in Device Manager.