help drivers out-of-date high "interrupts" cpu (where to find)

[mehdi1511]

help drivers out-of-date high "interrupts" cpu (where to find)

hey this computer got slow last year somehow when I made a new computer account then deleted it. I started googling stuff to find out why its slow, and I downloaded "process explorer" and found out that "interrupts hardware interrupts and DPCs" use alot of cpu. So I found out its got to do with driver problems, so I used "driverfinder" and "driverfetch" and it had out-of-date drivers. I tried to google them and download but cant find anything. I downloaded "ATI Radeon HD3200 Graphics", and I went to the "broadcom Netlink (TM) Gigabit Eternet" website an downloaded it but it didnt update it. I went to the driver in driver manager too and tried to update but didnt work. These are drivers I cant find: standad ahci 1.0 serial ata controller, ATI I/O Communications Processor SMBus Controller, and USB Mass storage device.


here are my computer information if it somehow is needed:
windows 7 hom premium 64bit

 

[mehdi1511]

now its changed: windows 7 ultimate 32-bit

 

[pebbly]

Hi mehdi1511, Welcome to the forums, To be able to assist you further we need to know the make/model or motherboard of your computer

 

[Elvi]

Looks like your missing the real sata driver and running on windows's own version "standad ahci 1.0 serial ata controller" i had this as late as yesterday, if you have a intel chipset just install their chipset drivers and it should be fixed

 

[alphanumeric]

The standad ahci 1.0 serial ata controller, ATI I/O Communications Processor SMBus Controller, and USB Mass storage device, should all be covered by the chip-set driver. System specs would help. Have you gone to the manufacturers web site and looked for drivers. If it's a Dell, HP, etc go there, otherwise go to the motherboard manufacturers web site and get what you can. Also be aware that some of those driver look up programs will tell you your drivers are out of date just to try and get you to pony up and buy the program. I'm not saying that's what that program is doing but I'd take what it says with a grain of salt.

 

[mehdi1511]

thanks, the motherboard manufacturer is Dell inc. and the for the system model it says Inspiron 400 but on the website it said that the system model may not be the motherboard model on Dell computers.

Elvi, wait what is the intel chipset? is it one of those cd's the computer came with that I have to install? (im sorry for being lost...) or where do I get it from?

alphanumeric I dont know what the system specs is. I have tried searching for the drivers in the past, but got too much advertisements and stuff. I will try the manufacturers website.

Im just a little bit familiar with computers ( I had to search up chipset and finding the motherboard...), so im sorry if I sometimes get lost...:shock:

 

[alphanumeric]

Each motherboard has a chip-set that defines its hardware. It's called chip-set because there were usually two chips, a Northbridge and a Southbridge. The chips interface with the hardware on the motherboard and the CPU. The devices you listed above would be devices on the motherboard related to the chip-set. Installing the latest chip-set driver should get them all working. Dell puts a service tag number on their PC's to add in tech support. Inspiron 400 would be the model of PC not the motherboard. There may be several different variations of that model with different motherboards or different versions of the same motherboard. The service tag number when entered on the dell site should tell you exactly what's in your Inspiron 400 and list the correct drivers for your hardware. It's a good place to start. The driver CD's are nice but usually out of date. If you've upgraded the OS they may be totally useless. Two reasons I almost never use them. I download the latest version of the drivers for my PC's and keep them on a USB thumb drive. Installs are nice and fast and if a new driver comes out I don't have to burn a new disk. I just replace the one on my thumb drive. My desktop PC's don't have a dedicated optical drive anyway. I have a USB DVD burner but I find I'm using it less and less these days.

 

[mehdi1511]

hey, im sorry for taking so long to reply... I went to the website:
Drivers & Downloads | Dell United States
it looked like it had important drivers but I didnt know what to do.
how do I install the chip-set?

 

[alphanumeric]

First of all, are you sure that's the correct page for your PC? Does the service tag number match what's on the sticker on your PC? I don't see a chip-set driver any where on that page. If you change the selection from "Filtered driver results for your service tag" to "All related drivers for your product" Chipset will be in the list. I'm not sure which driver if any is the right one though. Without knowing your system specs I'd be just guessing. Once you do find the correct one you just download it and then run it.

 

[fireberd]

There are AMD and RealTek chipset drivers listed for the Zino HD. There are several Zino models so you have to be absolutely sure which one you have.

You may want to post on the Dell Community users forum where there are users that are familiar with Dell products.
Home - Dell Community

 

[mehdi1511]

ok thanks. but what do you mean by system specs? and I will try the dell forums, thanks

 

[alphanumeric]

System specifications. Click the blue "My System Specs" in the lower left corner just above the Post Reply button. Look at mine and then look at yours. http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html?ltr=S

 

[Saurabh A]

thanks, the motherboard manufacturer is Dell inc. and the for the system model it says Inspiron 400 but on the website it said that the system model may not be the motherboard model on Dell computers.

Elvi, wait what is the intel chipset? is it one of those cd's the computer came with that I have to install? (im sorry for being lost...) or where do I get it from?

alphanumeric I dont know what the system specs is. I have tried searching for the drivers in the past, but got too much advertisements and stuff. I will try the manufacturers website.

Im just a little bit familiar with computers ( I had to search up chipset and finding the motherboard...), so im sorry if I sometimes get lost...:shock:

Hi mehdi1511,

If I understand correctly, slow computer speed seems to be the root issue. 'Updated drivers' may impact the speed; good that you're trying to find updated drivers as suggested by the 'Driver assessment utility'.

A more reliable approach would be to compare the 'currently installed' driver versions with the best available drivers on the Dell Support website. 'Driver Assessment Utilities' may not produce best results with 'OEM units'; is likely to pull up driver information from the 'manufacturer's website' and may not take 'custom driver design' into consideration.

It appears that you used the correct link to access the system drivers: Drivers & Downloads | Dell United States
It is an Inspiron 400 system; you may also check/confirm your system configuration using the current 'System Configuration Utility': Product Support

To capture details of the 'currently installed drivers' in the system, please follow these steps:
- Click 'Start icon' > Type 'devmgmt.msc' (without quotations) in 'Search Programs and Files' > Tap 'Enter' to access the 'Device Manager' page > Expand the 'Driver Category' (As per need) > Right click 'Device Driver' and select 'Properties' > Click 'Driver' to capture the 'Driver date & version'

Also share the name/details of all (6) 'out-of-date' drivers pointed by utility that you used.

System may run slow due to various other reasons also. I recommend you to run 'Hardware diagnostics' to check 'Hardware functionality'; refer to the following 'web article' for details:http://dell.to/OUGnqT
-Please capture and share error(s) if needed.

You may also observe the system behavior to find out if there is any noticeable pattern when the system slows down. Does it slow down during the 'Start-up'? Does it slow down when you access internet? Does it slow down intermittently; or always stays that way? Please share the findings; will take it forward.

Do reply with the information; would be glad to assist.

 

[mehdi1511]

alphanumerics thanks, I added my system specs.
Saurabh: standard ahci 1.0 serial ATA controller- driver provider: microsoft- driver date: 21/06/2006- driver version: 6.1.7601.17514- digital signer: microsoft windows

ATI I/O Communications Processor SMBus Controller- microsoft- 21/06/2006- version 6.1.7601.17514- digital signer: microsoft windows

USB Mass Storage Device- microsoft- 21/06/2006 - version 6.1.7601.17577- digital signer: microsoft windows

Broadcom NetLink (TM) Gigabit Ethernet- Broadcom - 6/08/2009 - version 12.2.2.2- digital signer: Microsoft Windows Hardware Compatibility Publisher

and the computer is always like this. before, it used to be first fast then after a while slow(when internet was reported by Norton to use lots of CPU), and sometimes it used to be fast the first minutes of using it. but now its always the same. its not that bad (or maybe Im used to it), but slow when playing games.

 

[mehdi1511]

and I tried the diagnostics utility and it said no diagnostics utility partition (I suppose it means no error).

 

[Saurabh A]

alphanumerics thanks, I added my system specs.
Saurabh: standard ahci 1.0 serial ATA controller- driver provider: microsoft- driver date: 21/06/2006- driver version: 6.1.7601.17514- digital signer: microsoft windows

ATI I/O Communications Processor SMBus Controller- microsoft- 21/06/2006- version 6.1.7601.17514- digital signer: microsoft windows

USB Mass Storage Device- microsoft- 21/06/2006 - version 6.1.7601.17577- digital signer: microsoft windows

Broadcom NetLink (TM) Gigabit Ethernet- Broadcom - 6/08/2009 - version 12.2.2.2- digital signer: Microsoft Windows Hardware Compatibility Publisher

and the computer is always like this. before, it used to be first fast then after a while slow(when internet was reported by Norton to use lots of CPU), and sometimes it used to be fast the first minutes of using it. but now its always the same. its not that bad (or maybe Im used to it), but slow when playing games.

Hi mehdi1511,

Apologies for the delay in my response; was away from work.

1. Your system was shipped with an 'AMD RS780G Chipset'. You may use this link to update the 'chipset' to version: 1.3.1.49, A02 (Release date: 10/12/2009): Driver Details | Dell United States

2. Also update the 'Realtek Card Reader' driver: Driver Details | Dell United States

3. Install 'Windows Updates' if available; refer to this link: An update that improves the compatibility of Windows 7 and Windows Server 2008 R2 with Advanced Format Disks is available

4. Latest driver update for 'Ethernet': Driver Details | Dell United States

You may use the following link to install the 'Diagnostic Utility' in the computer: Driver Details | Dell United States
Alternatively, you may boot the computer using the 'Recovery CD' that you may have received with the system. (Recover Media has the 'Diagnostic Utility' on it)

Hope this helps. Do reply with the findings; glad to assist.

 

[mehdi1511]

thank you
I downloaded all of them (saved some of them and just ran the rest), but it said I already had the windows updates. I downloaded the ethernet and tried to update it in device manager but it said that I already had the latest and it wouldnt update ( I still had the 6/8/2009 one, and not the 10/12/2009 one). and the diagnostic utility, when I tried to download it just turned into a tab full of computer texts. what should I do now, the computer is still the same

 

[Saurabh A]

Hi mehdi1511,

It appears that you tried downloading the 'CL1374A0.bin' file. Please download the 'CW1374A0.exe' file from this web page: Driver Details | Dell United States. I've tried / tested this link; you may install the 'Diagnostics' on an 'External Media' (USB drive). Refer to the following 'image':



Once the 'utility' is installed, you may boot the system with the 'USB flash drive' to initiate 'Diagnostics'. To boot from the 'USB drive', plug the 'media' in a 'USB port' > Power off the system > Power it back on > At Dell splash screen, repeatedly tap 'F12 key' > Boot from 'USB' > Tap 'Enter'

Dell computers are usually shipped with a 'Resource CD'. This CD has a pre-installed copy of 'Diagnostics utility' on it; and you may use it, if available.

Your system seems to have 'latest drivers' already; and are less likely to cause any slow-downs.

Do reply with the findings; will take it further.

 

[mehdi1511]

thanks
I dont have an USB or a CD (only DVD) right now, and I couldnt find the Resource CD, but I will do it when I get one.

 

[Saurabh A]

Hi mehdi1511,

Thank you for the reply.
It will be useful to isolate 'hardware aspect' of the system as a possible culprit, before exploring other troubleshooting options.

Do reply with the findings; will take it further.