HELP for Newbie

[Seamus]

Good morning ! Well, I did everything you advised but it's still the same. I still get the icon saying downloading 89%. If I could clear that 89% of downloaded files do you think that would cure the problem? I do appreciate all the help and time you are giving me.

 

[Flavius]

Maybe will try this hard method.I have never done this before,but always is the first time:

You have such error:

Problem signature:
P1: TrustedInstaller.exe
P2: 6.1.7600.16385
P3: 4a5bc1b4
P4: msvcrt.dll
P5: 7.0.7600.16385
P6: 4a5bda6f
P7: c00000fd
P8: 0000b4ac
P9:
P10:

Attached files:
C:\Windows\Temp\WERF631.tmp.appcompat.txt
C:\Windows\Temp\WERF75A.tmp.WERInternalMetadata.xml
C:\Windows\Temp\WERF77A.tmp.hdmp
C:\Windows\Temp\WERFB52.tmp.mdmp

attache above files to post.

Download & run Process Monitor Process Monitor,when you run PM,try again install only one any update -when WU return error,save log in PM as *.PML format, pack it to *.rar or *.7z format and upload on RapidShare: 1-CLICK Web hosting - Easy Filehosting

 

[Seamus]

Hi, WU doesn't return an error. It just sits there saying it's downloading but doing nothing.

 

[Seamus]

I last successfully updated windows on the 15th. Should I do a System Restore to there and then try to download other updates one at a time?

 

[Flavius]

I last successfully updated windows on the 15th. Should I do a System Restore to there and then try to download other updates one at a time?

Yes use system restore if you have good check point

 

[Seamus]

No, that didn't work. Here's the log file:

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[Flavius]

I need also files who I asked you in post 22

C:\Windows\Temp\WERF631.tmp.appcompat.txt
C:\Windows\Temp\WERF75A.tmp.WERInternalMetadata.xml
C:\Windows\Temp\WERF77A.tmp.hdmp
C:\Windows\Temp\WERFB52.tmp.mdmp

 

[Seamus]

Those files are not in Temp.

 

[Flavius]

Those files are not in Temp.

In this cas you have generate new dumpchecks files manually.

run task manager,next Run again Windows Update ,next go to task manager ,right click on Windows Update Application and choose "go to process"



next create *.DMP files for explorer.exe and wuauclt.exe

next click "show prcesses for all users"

,go to services list


choose wuauserv ,right click on it,go to process,it will redirect to one of many svchost processes,right click on highlighted svchost.exe and choose "create dump file",in Processes tab find TrustedInstaller.exe and also create dump file for it.

All dump files pack to *.zip or *rar and attache to post

 

[Seamus]

Hi ! I am uploading the dump files to Rapidshare as they are too large to attach here, but it looks like it is going to take about an hour to do so! I will send the link when done. Witrh regards to TrustedInstaller.exe, it is not showing in the Processes tab. It is showing in Services but not Processes.

 

[Seamus]

Here they are!

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[Flavius]

Not too much any susspicious in your logs ...

Check below things:

1.Delete folder C:\Users\User\AppData\LocalLow\HPAppData
2.In regedit (Start>>Search>>regedit) delete key HKEY_CURRENT_USER\Software\Microsoft\Windows\Shell\AttachmentExecute


+ restart

 

[Seamus]

Hi ! The HPAppData folder was not on my Hard Drive. I deleted AttachmentExecute. Restarted and tried to download various updates. Each one said it was 99% downloaded but nothing else happens. I was wondering, is there a special file where the downloaded files are stored before being loaded into the Hard Drive?

 

[Flavius]

Hi ! The HPAppData folder was not on my Hard Drive.

Are you sure you can see hidden folders too?Folder C:\Users\User\AppData is hidden and of course it's subfolders too.To have it visible you have go to Control Panel>>Folder Options and check "Show hidden files and folders" or use any 3p file manager i.e Total Commander

I was wondering, is there a special file where the downloaded files are stored before being loaded into the Hard Drive?

All files are downloaded to C:\Windows\SoftwareDistribution folder.You have strange problems with installing updates not with downloading,you said you cannot even install standalone updates from Micrososft Download Center Microsoft Download Center: Download Category Search Results so download location have nothing to that.

Try methods from posts 8-10 of this thread http://www.sevenforums.com/windows-updates-activation/63139-windows-updates-fail-repeatedly.html

If it also fail make repair install http://www.sevenforums.com/tutorials/3413-repair-install.html

 

[Flavius]

I'm wondering about one more thing from your post 5

In aggresive mode, it ran halfway and then the following appeared:

Service 'Windows Update'(WUAUSERV) could not be stopped. Verify that you have sufficient privileges to stop system services.

That means "MS Fix it" could not stop this service due to unidentified reasons

Try below also:

1.Turn off and next turn on back system protection - http://www.sevenforums.com/tutorials/330-system-protection-turn-off.html

2.Import this fix to registry View attachment wuauservWIn7disable.zip (It disable WU service through registry,to apply changes it require reboot computer) +restart
3.Delete manualy C:\Windows\SoftwareDistribution folder
4.Run again "MS Fix it" from KB971058 in aggressive mode
5.Go to Start>>Search>>services and make sure Windows Update service again is set to AUTO(DelAYED) and started,if not,fix it manually.

 

[Seamus]

Good morning ! When I turn System Protection off, do you want me to also delete All Restore Points?

 

[Flavius]

Good morning ! When I turn System Protection off, do you want me to also delete All Restore Points?

Yes.You don't need them any longer (you tried already),and they would cuase some issues.

 

[Seamus]

Everything worked perfectly until I tried to download 1 update. It stopped at 45%.

 

[Flavius]

Everything worked perfectly until I tried to download 1 update. It stopped at 45%.

Two questions:

1.What happen if you try install the same update from Microsoft Download Center Microsoft Download Center: Download Category Search Results (not from Windows Update)?

2.In services.msc can you stop and run Windows Updates service without any problem?

 

[Seamus]

1. It downloads ok, but when I open it the WU Standalone Installer appears looking for installed updates. Nothing happens.

2. Yes, it turns On and Off ok.