Help~! Hanging problem

[xiaodimsum]

My computer would sometimes hang all of a sudden for no reason, is there any cause for this problem? Any help would be appreciated.

 

[Mike Connor]

Download this;

Malwarebytes

and run a FULL scan. If it finds anything, post the log here.

Regards....Mike Connor

 

[xiaodimsum]

I did the scan, here's my log.

Malwarebytes' Anti-Malware 1.50.1.1100
Malwarebytes

Database version: 6316

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

9/4/2011 8:35:00 AM
mbam-log-2011-04-09 (08-34-55).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 231970
Time elapsed: 49 minute(s), 47 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\program files\Ubisoft\ubisoft game launcher\ubiorbitapi_r2.dll (Trojan.Agent.CK) -> No action taken.

 

[Mike Connor]

Your machine is infected. Remove the malware using Malwarebytes, and see if that solves the problem. As you ONLY appear to have ONE trojan, removing it might solve the problem.

If that does not solve the problem, then come back and tell us about it.

Regards....Mike Connor

 

[xiaodimsum]

I did what u told me to do, and it still hangs for no reason. I really hate that alot.

 

[johnnya]

Hi Xiaodimsum and welcome to the Forum. Would you please fill in your System Spec's so that people on the forum will be in a better position to help you.

1. Did you delete the 1 Trojan you found?
2. Did you re-boot after this removal?
3. When you say your system hangs, what do you mean. Does it stop responding totally forcing you to do a hard boot, or does it eventually come back to life.

Get back
Cheers
JohnnyA

 

[Mike Connor]

I did what u told me to do, and it still hangs for no reason. I really hate that alot.

There is always some reason for such behaviour, but it can be difficult to find. Unfortunately, the problem is too vague for me to offer you any useful advice.

Regards....Mike Connor

 

[Bill2]

Hangs could be caused by a variety of reasons- software conflicts/incompatibility, obsolete drivers, corrupted system files...Here are a few things you can start off with to analyze.

1) Update all device drivers on your PC. Best place to look for new drivers would be the respective manufacturers' websites.

2) Run a clean boot procedure.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

3) Check versions of installed apps for compatibility with win7.

4) Run a sfc scan to fix corrupted system files.

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

5) Run hard drive and memory diagnostics.

Diagnostics

6) Malware scan that you've already done.

7) Check in the event viewer for repeat errors, particularly those that correspond in time to the hangs.

 

[gregrocker]

Some other troubleshooting steps to work through as well.

You want to pay close attention to SFC scan results, and run it repeatedly to repair any damaged system files - if necessary from DVD/Repair CD Command Line so it doesn't depend on system files to repair system files:

SFC -SCANNOW Run in Command Prompt at Boot - Windows 7 Forums