help i have a bluescreen error

[drophy]

please help me about this problem.

i`m using windows 7 home premium..i just bought my loptop 3 days ago and i receive this error..

my laptop automatically shut's down.i have no idea why..

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8009F0B4E0
BCP2: FFFFF8800F9B60BC
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\082011-28438-01.dmp
C:\Users\Drophy\AppData\Local\Temp\WER-68640-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

please help me as soon as possible..thank you very much..and GOD BLESS..

 

[yowanvista]

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

TDR116 is mainly caused by defects in the RAM or a bad GPU

 

[drophy]

i`m not really a techi person sir..do you have any solution on this problem??

what should i do?

 

[yowanvista]

i`m not really a techi person sir..do you have any solution on this problem??

what should i do?

Follow these instructions:
http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

And follow this tutorial to test your laptop's RAM
http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

 

[drophy]

>.<

when i run the perfmon/report it says..


Error:

An error occured while attempting to generate the report.


The wait for the report generation tool to finish has timed out.

 

[yowanvista]

>.<

when i run the perfmon/report it says..


Error:

An error occured while attempting to generate the report.


The wait for the report generation tool to finish has timed out.

Skip this step and upload the zip file

 

[drophy]

View attachment 171200

 

[drophy]

did i post the right zip sir??

when can i know the result sir??

what will i do next??

thank you again for your help sir..

my laptop is starting to get really slow.. (

it hangs and i dont have a choice but to turn off my laptop.

 

[yowanvista]

Something in your laptop, most probably its CPU is defective. This type of BSOD cannot be fixed by any software, the culprit is a defect in the hardware itself.

Run Prime 95 to test your CPU. Carefully the instructions in this tutorial: CPU - Stress Test with Prime95. Run 3 separate tests, one on each of the settings (Blend, Small FFTs, Large FFTs). Post back with your results.

Please run the Memtest86
http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

If errors are found during any of these test your should return/replace your laptop if still under warranty

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800521c8f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`02fbd6f0 fffff800`02d1da89 : fffffa80`0521c8d0 fffffa80`03d02680 00000000`0000000b 00000000`00000001 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`02fbdc10 fffff800`02bff547 : fffffa80`0521c8d0 fffff800`02c785f8 fffffa80`03d02680 00000002`00000005 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`02fbdc40 fffff800`02b67b95 : fffff800`02cda360 fffffa80`052717b8 fffffa80`052717b0 fffffa80`03d02680 : nt!WheapProcessWorkQueueItem+0x57
fffff880`02fbdc80 fffff800`02ae2161 : fffff880`00fdde00 fffff800`02b67b70 fffffa80`03d02680 00000554`00000000 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`02fbdcb0 fffff800`02d78166 : 00000554`00000000 fffffa80`03d02680 00000000`00000080 fffffa80`03c759e0 : nt!ExpWorkerThread+0x111
fffff880`02fbdd40 fffff800`02ab3486 : fffff880`02d63180 fffffa80`03d02680 fffff880`02d6dfc0 00000554`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`02fbdd80 00000000`00000000 : fffff880`02fbe000 fffff880`02fb8000 fffff880`02fbcd90 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV

BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV

Followup: MachineOwner
---------