Help!! Media Player 12 Crashing :(

[TonyTiger2004]

Ive been just dealing with this issue for some time, randomly my Windows Media player displays a message after listening to music saying Windows Media player stopped working. What do i need to do to track down why its crashing?

Everytime it crashes it gives me the below information

Description
Faulting Application Path: C:\Program Files (x86)\Windows Media Player\wmplayer.exe

Problem signature
Problem Event Name: BEX
Application Name: wmplayer.exe
Application Version: 12.0.7600.16667
Application Timestamp: 4c7dc5a1
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 0000cf37
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

 

[CLassicD]

I would go for the simple option and try reinstalling media player...Your music files etc will still be in your libraries

Or you can get VLC, a nice media player.

Otherwise if you want to deal with this application failure there could be someone on these forums which has more windows media knowledge than i do...

 

[TonyTiger2004]

Yeah, ive tried reinstalling windows media player via the add and remove features rebooting and then going back and selecting windows media player again. No luck. I would like to stick with Windows media player. I do use VLC from time to time.

 

[fireberd]

When you uninstalled WMP did you uninstall then restart the PC and reinstall? If you just uninstalled and then reinstalled, the original problem can still be there.

 

[TonyTiger2004]

I believe ive tried uninstall and restart but i will give it a shot again, its been awhile since ive tried it

 

[TonyTiger2004]

Ok so when i removed windows media player from features rebooted and tried to install again it gives me this. Please help!! lol As of right now i have no way to listen to music

 

[Solarstarshines]

I didnt read this all the way but it is building up towards your issues Windows Media Player 12 is Broken and I Can't Figure Out How to Re-Install.

 

[Ivan the SoSo]

Not really my area of expertise....as if I had one....but if your libraries are very large that can cause the issue...on the last post do you have any restore points?

 

[TonyTiger2004]

Yes i do. Kinda saving that as a last resort lol but its looking like thats my only option. But thats going to bring back the original crash issue >.<

Currently Running sfc /scannow

Edit: Don't know if this helps but attached is my CBS log, Out of C:/windows/logs/cbs

 

[Solarstarshines]

sorta looks like your registry is whacked it is having issues locating root files

also not sure if this would work ever try to install a older version then update it see if it will go through

 

[Ivan the SoSo]

did you get it sorted out?

 

[TonyTiger2004]

Nope, Tried system restore it Failed Unable to restore successfully. Im stumped man. Cant find my windows install disc cant find the backup image >.< Any Ideas Anyone??

 

[Solarstarshines]

is it possible to use a different iso and use the key that you have?

 

[TonyTiger2004]

Not sure If that would work or not. Probably not being as its Microsoft for you Making things very complicated. Its irritating so basically now. Im unable to turn Windows Media Player back on. And Unable to use system restore. Tried using the repair disc but it recognized my Drive as another Letter and give me some message about having recently plugged any webcams or anything in. Well right now theres nothing plugged in. >.< *bashes head* Im Most definitely More Hardware then software kinda guy. So im Completely Stumped.

 

[Solarstarshines]

I hear you there software is a pain in the a$$ can you do repair recovery on the start up ? scan disk for errors or bad clusters preventing the recovery from working right?

 

[Ivan the SoSo]

Did you ever find your Windows 7 disk?

 

[TonyTiger2004]

I just dont understand why the repair disc wont work. Ill try again post up a screen shot from my phone to show you guys what it says. That will allow us to look into it better. Ill Brb in a sec.. Trying some things.

 

[TonyTiger2004]

Still a No GO. I dunno what to do now. Got to be some files or reg entry's i can put into use to fix this issue.

As you can see... In recover it shows my Drive as D: when its actually C: >.< but repair does nothing.

 

[Arc]

From the shots it seems that you attempted a startup repair .... while you have to do a image restoration (as you said it earlier that you have a backup image) .

To do it , you are to click on the link "restore your computer using a system inage that you created earlier" and then press the "next" button .... it will automatically search a system image.... if there is at least one .


Post back with results . (understanding from post 12 that you have a backup image).

 

[TonyTiger2004]

I don't have an image. had a BACKUP .ISO of my install cd of which i cant find now. Dunno if it was on my old drive or not >.<

It seems im missing mcplayer.dll Anyone have any idea what may be dependent .dll ?