Help! Missing icons in Windows 7 Live Mail 2011

[Diablodrew]

Greetings,
I purchaesd a Toshiba laptop 3 days ago and getting my feet wet with Windows 7. I'm going nuts trying to install the menu bar in Live Mail. The 3 small icons on the upper right are missing and I've trid every Alt keyboard command possible. I spent 14 straight hours yesterday, slept for 2 hours and back at it. My head hurts! I contacted Toshiba and they blew me off to Microsoft, who wants money for support. The unit is less than 72 hours old, and there is no support. Ive viewed hundreds of pages online and get the same fix over and over. That is to use an icon that I don't have, or use Alt-M. I just sent backup files to external HD and am getting ready to do a destructive recovery. Any help would be appreciated. Barring a fix, I'm either going to install XP Pro, or return the unit.
Nutty in Vancouver

 

[kado897]

Hi diablodrew,

Do you have a little down arrow either where the icons should be or underneath the ribbon? If so press it and select what you want to see.

 

[brianzion]

seeing that this is a new install and you have not done much on it reinstall would be a good option now not later

 

[Diablodrew]

The upper right corner is blank except for the little blue help icon. No arrows...nada.

 

[brianzion]

do you mean the bar in the pic?

link to the new live mail :ar: http://explore.live.com/windows-live-mail?os=other

 

[kado897]

What version of live mail is this?In 2011 the icons are in the top left corner.

 

[brianzion]

if its a new pc op has got, the new version of live wont be on it? :ar: Windows Live Essentials 2011 - Download free Microsoft programs

 

[kado897]

if its a new pc op has got, the new version of live wont be on it? :ar: Windows Live Essentials 2011 - Download free Microsoft programs

Good thinking. Download the new version.

 

[Diablodrew]

The screen looks like yours. There's supposed to be 3 icons. I think one looks like a pen, and one is a dropdown arrow that would give enabling to the menu bar. I uninstalled/reinstalled the 2011 software around 6 times. The person at Toshiba told me about some link at Microsoft, but I was so brain dead I didn't write it down. it was microsoft/ support blah blah, or something like that.

 

[brianzion]

are you getting mixed up with live writer?

 

[Diablodrew]

I don't know live writer. I don't see the icons on yours. How do you enable the menu bar?

 

[brianzion]

is this what you are looking for

 

[brianzion]

Are you referring to the Ribbon? they done away with the menu bar (its like word ribbon) If so, right click in the pick where the arrow is you see (Home, Folders, View...)

 

[Diablodrew]

This is what I'm looking for. I want to displayfile,edit,view.meesages, tools like outlook, but I need this icon to do it

 

[kado897]

I don't think there is a File, Edit menu item in 2011, but you can right click on any icon in the ribbon and place it in the quick access toolbar.

 

[brianzion]

like i said they have changed to the ribbon so those functions are in the ribbon

 

[brianzion]

have a look at the forums here :ar: How to use Windows Live Mail

 

[Diablodrew]

Thanks for your help. It looks like those tabs are no longer used. Some old habits die hard, I guess. One other thing...I backed up my files using the Window 7 utility to an external drive. I wanted to rmove the startup repair option, as I already created a repair disc. I couldn't find it because the entire backup were in zip foders, and basically unlabelled. Is this normal?
Drew

 

[brianzion]

the new ribbon is ok you will get used to it, and yes that is normal to have your backup data zipped up not to worry

 

[kado897]

Glad you got everything fixed. Come back with any further problems the people here are fantastic.