Help needed, dumping physical memory problem..

[picalojack]

hey everyone, am new here and i have been facing a problem ever since i installed win 7 ultimate 64 bit edition..

after like 2 - 3 hours of being switched on, os gives me some error msgs on a blue background and the last line will always be dumping physical memory and some random numbers increase by it and then the system restarts.

somewhere i read someone suggest some ppl to execute memory diag tool and see if there's a problem with their ram so i did it too to check even when my ram chips are brand new, like six months old.. and the result was what i expected, no problems found.

then i read someone suggest to run syc /scannow from cmd prompt which i did and at the end it reported of finding some errors but could not fix them and that a detailed report can be found in windows/logs/that reports folder. so now am here hoping for help from experienced users. ill upload both the files now.. 1) the error report which i always get after dumping physical memory error and 2) the log file of the report of syc /scannow.. pls take a look and let me know whats the problem and how it could be corrected, many thanks. here are the files -

 

[CarlTR6]

Hi picalojack; welcome to the forum. I think you have described a BSOD , Blue Screen Of Death. We will need the actual dmp files. Upload your dump files - http://www.sevenforums.com/tutorials/83172-dump-files-upload-seven-forums.html

 

[picalojack]

hello carl, i hope ur doing well.. i just tried to do that but when i open that folder, there's nothing in it and also that folder strangely has a lock icon on it.. a small one

sorry i just read the post completely and yeah.. the folder is empty and also the system has permission to write to that folder.. just checked.. only diff between that pic and my settings is, under write debugging information, kernel memory dump is selected instead of small memory dump.

 

[CarlTR6]

OK; make the change to small memory dump. When you get your next BSOD, follow those directions to up load the file(s) to this thread. We will be glad to help you.

 

[picalojack]

thanks! also shall i uninstal free edition of avg antivirus? i have it and i just now read in another thread that avg causes crashes in many cases.. u urself mentioned it, shall i uninstall it then?

 

[CarlTR6]

AVG can cause crashes. I ran it with no problem at all on my system. You can uninstall it and see if that cures your problem. You can always install it again. If you uninstall it, I recommend you download and install MSE - its free. You don't want to connect to the internet without an anti-virus program.

 

[picalojack]

done, uninstalled avg, restarted system.. deleted avg folder, fixed registry errors with ccleaner and installed mse.. downloading updates now

 

[CarlTR6]

I hope that cures your problem. Fingers crossed!

 

[picalojack]

dang windows update just did something to my already installed graphics driver from motherboard manufacturer.. its asking me to restart.. i hope its for the good

 

[CarlTR6]

We will know shortly, won't we?

 

[picalojack]

obviously lol.. sorry if am being a pain but its just that am not used to crashes and stuff cus i never faced any such technical errors until now i hope u understand and bear my rant lol.. windows antivirus scan is in progress so am waiting before i reboot

 

[CarlTR6]

You are not being a pain; you are learning and trying to resolve a problem.

 

[picalojack]

ok just rebooted and everythings fine so far.. by the way i dont see a mse tray icon.. so i was wondering is the real time protection really working cus i closed the program by clicking x after the scan

 

[CarlTR6]

Good news that the reboot went well. I do not know about the tray icon for MSE. I have never run it on my system. Jonathan will probably be along and can answer that one.

 

[picalojack]

oh okay thanks a lot

 

[derekimo]

ok just rebooted and everythings fine so far.. by the way i dont see a mse tray icon.. so i was wondering is the real time protection really working cus i closed the program by clicking x after the scan

It should have this in the tray.

 

[picalojack]

its there bro thanks

 

[derekimo]

its there bro thanks

You're Welcome.

 

[CarlTR6]

Thanks for the help, Derek; much appreciated.

 

[CarlTR6]

its there bro thanks

Post back if you run into another BSOD. Still have my fingers crossed.