Solved Help please. BSOD

[jamescnz]

Hi, every time I restart my laptop I get a blue screen with a lot of jargon and such. My laptop then goes into windows startup repair. After that I can login and use my laptop as usual but it comes up with this:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 5129

Please help!
Cheers, James

 

[koolkat77]

Norton

fffff880`0712d608  fffff880`043b6e58Unable to load image \??\C:\windows\system32\Drivers\SYMEVENT64x86.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMEVENT64x86.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT64x86.SYS
 SYMEVENT64x86+0x21e58

fffff880`0712d358  fffff880`0519b2e0Unable to load image \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.0.0.128\Definitions\BASHDefs\20121130.005\BHDrvx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for BHDrvx64.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
 BHDrvx64+0x1372e0

Norton tends to cause BSOD-s and seen it create several issues for users. Recommend uninstalling it with the Norton Removal Tool and replace with Microsoft Security Essentials. See if this stops the BSOD-s. Download and run the Norton Removal Tool to remove the Norton Product

Uninstallers (removal tools) for common antivirus software

Microsoft Security Essentials and Malwarebytes, both recommended from a strict BSOD perspective.

Microsoft Security Essentials, Free antivirus for windows

Malwarebytes Anti-Malware Free

   Information

DO NOT start the free trial of MalwareBytes. Deselect the option when prompted.

   Tip

Make full scans with both separately.

Basic checks: Please run these tests and report back the results

1. SFC /scannow to check windows for corruption - SFC /SCANNOW Command - System File Checker
2. Disk check for errors on the hard drive - How to Run Disk Check in Windows 7
3. Troubleshoot applications by a clean boot - Troubleshoot Application Conflicts by Performing a Clean Startup
4. Memtest86+ paying close attention to part 3 - RAM - Test with Memtest86+
5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure

 

[jamescnz]

Thanks!

Hi, I removed Norton and my computer works fine!

Thanks very much!

 

[koolkat77]

Thanks for the update.

Wait for a week before marking the thread as solved.

   Tip

If your problem is solved please use the

Mark this thread as solved link at the top of your thread or down on the left corner