Help please, laptop acting very strange

[deb410s]

About a month ago my laptop would not boot up at all. It would just go to a "windows shut down unexpectedly and when I tried to start windows normally it would not boot up at all. So I chose go back to last know configuration and it booted up. Since then I have had several unexpected shutdowns with the error that is in the file I have attached.
Thank you for your help.

 

[Arc]

Hi deb410s.

We need some more info to suggest you the appropriate steps. Upload your MSINFO32.nfo file.

1. Click on the start button
2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
4. Give the time for processing, it will save a .nfo file on your desktop.
5. Zip it, and upload it following the instruction.

_________________________________________________

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa8009443050 00000000 00000000-00000000    
          Unable to load image \SystemRoot\system32\DRIVERS\NETwNs64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for NETwNs64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
 \Driver\NETwNs64
            Args: 00014400 00000000 00000004 00000002

    Image name: NETwNs64.sys
    Timestamp:        Thu Aug 04 05:58:26 2011 (4E39E7AA)

 

[deb410s]

I added the file you needed. Thanks

 

[Arc]

I added the file you needed. Thanks

Hi deb410s.

Sorry to say, you uploaded a shortcut of the required file only, which will not work outside your machine.

Please follow the steps carefully, and upload the file. Not the shortcut.

• Click on the start button
• Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
• File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
• Give the time for processing, it will save a .nfo file on your desktop.
• Zip it, and upload it following the instruction.

 

[deb410s]

so sorry about that! Here is the correct file! Well maybe not, when I click on the paperclip it opens to a white page and stays there...will reboot and see if that helps. Hope this is right.

 

[Arc]

It is the same .lnk file.

As you are failing to create the file properly, better you click on button below ....



It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Upload the entire zip, dont reduce any file from it. It is needed, because it will tell us about the device precisely.

 

[deb410s]

Ok, I deleted all the previous and started from scratch.. Hopefully this will be the right one..Thank you for your patience!

 

[deb410s]

Here it is. When I right click on the msinfo32 file and got to properties it show as a .nfo file.

 

[Arc]

OK, download and install Intel® PROSet/Wireless Software and Drivers for Windows 7.

Let us know the situation after applying the driver.

 

[deb410s]

I have installed the latest drivers and software for the wifi adapter. Hopefully this will help with my browsing as well. I seem to be having a lot of signal dropping errors that I noticed in the event log.
Thank you so much for your help, I REALLY appreciate it.

 

[Arc]

You are welcome.

Let us know for any further issue.

 

[deb410s]

Happy 4th! No bsod yet but browsing is very hard to connect to pages. In the event log I have a huge amount of this error "
2014/07/04 11:14:47.728|00001EB0|Error |CWLAN::SignalStrengthChanged|Fire_SignalStrengthChanged failed [hr:0x800706BA]" get hundreds of those a day. Not sure if it is related or it belongs on another board. What do you think and where should I start troubleshooting? Thanks

 

[Arc]

Signal dropping is mostly the issue with the physical connection and an issue from the part of the ISP. But I am not the right person to help you in this. The best would be you start a thread in Network & Sharing - Windows 7 Help Forums with a reference to this thread. The networking experts will guide you in the right way.

For any further BSOD, post here.

 

[deb410s]

Had a unexpected shutdown this evening.

 

[Arc]

A stray unexpected shutdown may be overlooked .... but if continues or if the frequency increases, specific attention will be needed.

 

[deb410s]

Had another one today..

 

[Arc]

OK, post a report following post #6.

 

[deb410s]

Here is the report.

 

[Arc]

Actually the issue with Intel® Centrino® Wireless-N 1000 continues till now.

FAILURE_BUCKET_ID:  X64_0x9F_3_POWER_DOWN_NETwsw00_IMAGE_pci.sys

BUCKET_ID:  X64_0x9F_3_POWER_DOWN_NETwsw00_IMAGE_pci.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x9f_3_power_down_netwsw00_image_pci.sys

Try another version of the driver. Get Intel® PROSet/Wireless Software and Drivers for Windows 7.

Let us know how is it doing now.