Help please - new install and can't get past BSoD

[torrentg]

It's possible that your RAM is faulty. To test, you can run Memtest86+ overnight to see if it picks up any errors.

Make sure the heatsink on the cpu is on well and secure.

Did you install the motherboard chipset drivers before the ATI driver?

 

[NinaJay]

I started all over again. I was getting confused with the different drivers etc.

So, I installed the realtek audio drivers (as per latest driver on the page you linked), I installed the Lan drivers (as per the original page you linked in your first post), I installed the motherboard chipset drivers and then installed ATI graphics drivers (as per latest driver on ATI website - I am not sure if I have chosen the right one as I have a HD4670 graphics card and the only option that comes close is the HD4600 series).

I got a crash right after the restart for the ATI graphics drivers. Latest file attached.

Spoke to my techie brother in law who suggested just sending the system back to the company that built it as he said there may well be faulty hardware which you can't tell unless you know how to test it etc (which I do not). I don't even understand what you mean about making sure the heat sink on the CPU is on and secure (what is the heatsink?)

I am about 10 minutes away from sending it back for them to do a check and install windows 7. I stupidly spent a lot of money on this computer - asked the company to build and test all hardware but opted NOT to pay the meagre $70 to install all software. A mistake I will never make again. If they had of installed windows 7 for me, they would have tested everything before sending and any faults would fall under their responsiblity and therefore the warranty. HINDSIGHT IS A B*TCH lol.

Can you quickly check if there is anything different in the latest dump file and if not, I am going to pack this disaster up and send it back for checking Something I wanted to avoid but likely won't be able to.

 

[torrentg]

Ya, there's nothing new to say.

It's probably an error with the memory modules. As I've said, you can test with Memtest86+ overnight.

 

[NinaJay]

Memtest came back fine.

Any other ideas?

Will probably box it up and send it back tomorrow but will wait for a response from the company I bought it off before doing that. I want them to guarantee they will fix the problem if I'm going to pay more money.

So disappointing after spending so much money on a computer that I can't get working.

I'll let you know if they figure it out.

 

[usasma]

STOP 0x116: BSOD Index

Video drivers (try rolling back, then try updating)
check for overheating
try another video card

Other possibilities are incompatible drivers and BIOS updates.

 

[torrentg]

Here's another post that seems promising about 0x116:

http://www.sevenforums.com/crashes-debugging/42898-bsod-playing-games.html#post426406

 

[NinaJay]

How do I check for overheating? I actually suspected that tonight after the computer booted fine after a long break but then BSOD'd after running a few things

 

[torrentg]

Open the computer case up and run a large room fan blowing inside.

If it operates normally under this condition then you know it is heat.

If it crashes still, then you know it's not heat related.

 

[NinaJay]

Ok. I thought there was a more technical solution LOL.

 

[torrentg]

One other thing you might want to do besides installing latest bios:

Download CPU-Z and post screenshots of the spd tab and memory tab.

This way, we can see how your RAM is set in the bios and if it needs adjustment.
You can use the paperclip to attach them too.

Do this after the bios update.

 

[NinaJay]

I updated the BIOS... install looked successful.

I rebooted.

Post error message came up on reboot but continued ok.
On boot screen FOR THE FIRST TIME EVER
the message which I usually get - "AMD data change...Update DMI with new data"

said "AMD data change...Update DMI with new data" Update success!

Then I had a bluescreen crash.

On reboot, AMD data change... update DMI with new data came up again (no longer with update success)

I could start windows normally (which I can never do after a bluescreen crash) so I am a little bit hopeful..

Even though I got a bluescreen and the windows message on start up - there appears to be no dump file. The latest one was from 4:30pm this afternoon (it is now 7:30pm here so it can't be the right one)

 

[NinaJay]

And here are the CPU-Z screenshots

SPD Screenshot

 

[NinaJay]

Memory Screenshot

 

[NinaJay]

Oops... here it is

 

[torrentg]

Alright. For now, go into the bios and set the command rate for the memory to 2t.

If it doesn't crash and it hasn't crashed yet either, in a few days you can try setting it back to 1t to see how it is.

I will pm Chev65 with this thread link because he's awesome at making memory adjustment suggestions. Hopefully he'll have something good to say.

Also, let us know how it seems to be going.

 

[NinaJay]

Just had another crash.

Interestingly, when I pulled up the dump files, it showed the file immediately after I updated the BIOS so I have attached the latest 3 (including the one immediately after BIOS update). The one at the top is the BIOS update crash.

I hope it has something new.

 

[chev65]

I see a few problems here one of which your board is notorius for being picky about memory settings the other being that many people have been having problems with the older bios on your board.

There is a very recent bios update for your board 11/9/09 and a few other updates that might be worth getting. There are quite a few issues reported that seem to relate to using the older bios on your board.

I'am guessing that you already flashed to the newer bios?

GIGABYTE - Support&Download - Motherboard - BIOS - GA-MA770T-UD3P (rev. 1.0)
Please remember to "Load Optimize Defaults" (in the BIOS Setup) after updating new BIOS

The other obvious problem is that your memory is rated for 1.6 volts and it appears that you are only using 1.5 Vdimm. You should set up the timings and voltage manually for your memory according to the specs below. If experiencing instability increase CPU NB VID Control: +0.1V - +0.2V. Also, when running two sticks on your board it's best to use the two outside dimm slots.

GIGABYTE - Support&Download - Motherboard - BIOS - GA-MA770T-UD3P (rev. 1.0)

Memory Size 4096 MB ( 2 module(s) x 2048 MB)
Memory Type DDR3
Memory Speed 1066 MHz
Memory Package DIMM
Designation PC3-10666
Pin Configuration 240 pins
Voltage 1.6 V
Memory Latency 9-9-9-24
Module Configuration 128Mx8
Form Factor 240-Pin DIMM Module Kit

There is also a procedure used to unlock your CPU cores while remaining stable that you might want to have a look at.
Post your Phenom II and Sempron unlock or failed unlock results here. - [H]ard|Forum

Bios settings page for your board: http://www.legitreviews.com/article/985/3/

 

[NinaJay]

Thanks for that Chev65. I have the latest BIOS and have done all that you have suggested.

I still get crashes all the time.

I am in talks with the company I bought the system off - I will be returning it for them to analyse. There is no reason why this machine should still be crashing and I am pretty frustrated by it all and have had enough trying to fix it myself.

Thanks so much to you guys for trying to help - I wish I knew why my computer has never got up and running properly

I'll be back if they ever manage to fix it

 

[NinaJay]

Just a quick note to say the company I got to build my system have offered to get a courier to pick it up. They don't have solutions via email so will look at each component and replace faulty hardware if applicable. It will be a while before I get a resolution but will post back when we know what is causing it.

After lots of reading it seems the stop 0x116 is causing lots of different people as much grief as me and there isn't a clear cut solution so I hope once we figure out what is wrong I can add something positive to the list of possible fixes.

Thanks again to those who have tried to help me

 

[NinaJay]

Thought I would come in with an update. I won't say it's 'resolved' as yet because I haven't got the computer to test it but after a month at the shop, my computer is on its way back to me. Apparently it has to do with the Catalyst 9.11 drivers as even though they were the latest at time of original install, they were still causing the BSoD. With the release of Catalyst 9.12, the shop I sent my computer back to has installed them and apparently there are no more BSoD.

We'll see.

I am hopeful though and will post when I think this issue has been 100% resolved (ie. after I have tested the system).

So happy to be finally getting my windows 7 system back