Help Please ... Problem Event Name:BlueScreen

[kaholopelekane]

I recently upgraded from Vista to Windows 7 Professional 64-bit on my Dell Studio XPS pc. I have been running into blue screen problems almost everyday where my pc shows a blue screen then shuts down. I have performed all the windows7 updates, updated all my drivers/bios via Dell's website. Any help anyone could provide would help greatly.

I have uploaded my .dmp files to this post. Thanks very much.


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 9086
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\010111-31293-01.dmp
C:\Users\KAHOLOPELEKANE\AppData\Local\Temp\WER-107172-0.sysdata.xml

 

[zigzag3143]

I recently upgraded from Vista to Windows 7 Professional 64-bit on my Dell Studio XPS pc. I have been running into blue screen problems almost everyday where my pc shows a blue screen then shuts down. I have performed all the windows7 updates, updated all my drivers/bios via Dell's website. Any help anyone could provide would help greatly.

I have uploaded my .dmp files to this post. Thanks very much.


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 9086
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\010111-31293-01.dmp
C:\Users\KAHOLOPELEKANE\AppData\Local\Temp\WER-107172-0.sysdata.xml

These were caused by your iastor.sys storage driver. RE-install it with the newest version as yours is two years old.

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\dmp-archives\121710-40373-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02e51000 PsLoadedModuleList = 0xfffff800`0308ee50
Debug session time: Fri Dec 17 12:22:12.805 2010 (GMT-5)
System Uptime: 1 days 15:49:02.820
Loading Kernel Symbols
...............................................................
................................................................
...........................
Loading User Symbols
Loading unloaded module list
......................
Unable to load image \SystemRoot\system32\DRIVERS\iaStorV.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iaStorV.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorV.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9086, {0, 0, 0, 0}

Probably caused by : iaStorV.sys ( iaStorV+2e1d8 )

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Unknown bugcheck code (9086)
Unknown bugcheck description
Arguments:
Arg1: 0000000000000000
Arg2: 0000000000000000
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9086

PROCESS_NAME:  System

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff880010a71d8 to fffff80002ec1740

STACK_TEXT:  
fffff880`03dfdae8 fffff880`010a71d8 : 00000000`00009086 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx
fffff880`03dfdaf0 00000000`00009086 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : iaStorV+0x2e1d8
fffff880`03dfdaf8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 fffff880`010c4672 : 0x9086


STACK_COMMAND:  kb

FOLLOWUP_IP: 
iaStorV+2e1d8
fffff880`010a71d8 ??              ???

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  iaStorV+2e1d8

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: iaStorV

IMAGE_NAME:  iaStorV.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  49dcd76d

FAILURE_BUCKET_ID:  X64_0x9086_iaStorV+2e1d8

BUCKET_ID:  X64_0x9086_iaStorV+2e1d8

Followup: MachineOwner
---------

4: kd> lmvm iaStorV
start             end                 module name
fffff880`01079000 fffff880`01197000   iaStorV  T (no symbols)           
    Loaded symbol image file: iaStorV.sys
    Image path: \SystemRoot\system32\DRIVERS\iaStorV.sys
    Image name: iaStorV.sys
    Timestamp:        Wed Apr 08 12:57:17 2009 (49DCD76D)
    CheckSum:         0006A88E
    ImageSize:        0011E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Old drivers needing update

e1y60x64.sys    8/18/2008 16:45:05    0x48a9ed61    fffff880`04800000    fffff880`04849000        0x00049000                    
RTKVHD64.sys    9/2/2008 4:05:24    0x48bd01d4    fffff880`06688000    fffff880`067f2e00        0x0016ae00                    
dump_iaStorV.sys    4/8/2009 11:57:17    0x49dcd76d    fffff880`02ed4000    fffff880`02ff2000        0x0011e000                    
hiber_iaStorV.sys    4/8/2009 11:57:17    0x49dcd76d    fffff880`0aa44000    fffff880`0ab62000        0x0011e000                    
iaStorV.sys    4/8/2009 11:57:17    0x49dcd76d    fffff880`01291000    fffff880`013af000        0x0011e000                    
atikmdag.sys    4/24/2009 5:51:57    0x49f199cd    fffff880`0502f000    fffff880`05551000        0x00522000

How To Find Drivers:

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads

 

[kaholopelekane]

Thank You

Thanks very much for your help zigzag3143!

I followed your advice. Updated all the drivers. Disabled sleep. Everything has worked perfectly since. Thanks again for your assistance!!!