help please

[pablo70]

Download Windows7_BSOD_jcgriff2.zip from Sendspace.com - send big files the easy way

i think this is right as its the first time i have ever uploaded a file

32 bit , windows 7 ultimate , wiped pc with disk ban , reinstalled windows 7 , any help would be grateful

heres the link in which the problem was put on

 

[zigzag3143]

Download Windows7_BSOD_jcgriff2.zip from Sendspace.com - send big files the easy way

i think this is right as its the first time i have ever uploaded a file

32 bit , windows 7 ultimate , wiped pc with disk ban , reinstalled windows 7 , any help would be grateful

heres the link in which the problem was put on

Well this one was caused by your alcxsens.sys which is dated in 2003. ALCXSENS.SYS is Service for WDM 3D Audio Driver. Manufacturer: Sensaura Ltd. Sensaura.co.uk - sensaura Resources and Information.This website is for sale!. That might have something to do with it. remove it, or update it to a current driver and test again.


Ken

 

[pablo70]

were would i find this file so i can remove it thanks

 

[ttran]

Please try to update or reinstall it first before thinking about remove it, because if you not sure what it is, removing it might cause system to be ruined and unable to start. It's probably your audio driver, so let's reinstall it first.
In case you are certain that you don't need it, go to C:\Window\system32\drivers and rename it from .sys to .BAK

 

[pablo70]

reinstalled audio driver and still same blue screen any more suggestions please

 

[ttran]

Upload new dump to us

Go to C:\Windows\Minidump and copy all of the dmp files to the desktop. Select all>right-click on one>Send to>New Compressed folder. Then attach the zip file to your next post by use of the paperclip icon in the advanced editor.

 

[pablo70]

is this it , and thanks very much for your help

Download Minidump - Shortcut.zip from Sendspace.com - send big files the easy way

 

[ttran]

There is no DMP, make sure to follow instruction that I gave, or follow this:
http://www.sevenforums.com/tutorials/92394-sf-diagnostic-tool-using-troubleshooting.html

 

[pablo70]

here it is , thanks again

 

[ttran]

This is for your soundcard. Get drivers from:

1. The card mftr.'s website; OR
2. The motherboard mftr.'s website if onboard video; OR
3. The OEM's website for your specific machine if you have an OEM
computer (HP, Dell, Sony, etc.).

Read the installation instructions on the website where you get the
drivers. Do not install drivers from Windows Update.

If you have a locally built computer or it was built by "someone" and
you don't know what hardware you've got, use a system inventory program
like Belarc Advisor or Everest Home (both free) to determine exactly
what your sound device is.

Computer Diagnostics & Network Audits Software | Lavalys.com (Everest)
http://www.belarc.com

The DMp still point to exactly same thing

BugCheck D1, {0, 2, 0, 8c98a9b0}

Unable to load image \SystemRoot\system32\drivers\ALCXSENS.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ALCXSENS.SYS
*** ERROR: Module load completed but symbols could not be loaded for ALCXSENS.SYS
Probably caused by : ALCXSENS.SYS ( ALCXSENS+109b0 )

Followup: MachineOwner
---------

Regard,

Tuan

 

[pablo70]

i have attached my pc specs ,




tried to update drivers from Realtek and got this RTKVAC.SYS

thanks Tuan again for your patience and help

 

[pablo70]

bump

 

[ttran]

As I can see from the picture you uploaded, you have AC 97 audio driver from Realtek, please download newest driver, uninstall the AC 97 audio driver from Device manager, then install the driver that you downloaded. Also, please don't update the driver (.sys) itself but update the audio driver, just updating the .sys file is not enough. I'm sorry but this is pretty straight forward, your audio driver is causing problem and you gotta re-install it.

 

[pablo70]

As I can see from the picture you uploaded, you have AC 97 audio driver from Realtek, please download newest driver, uninstall the AC 97 audio driver from Device manager, then install the driver that you downloaded. Also, please don't update the driver (.sys) itself but update the audio driver, just updating the .sys file is not enough. I'm sorry but this is pretty straight forward, your audio driver is causing problem and you gotta re-install it.

blue screen has gone Tuan but when installing the driver iam getting this

 

[ttran]

That's so weird but I'm glad that it helps. Perhaps playing around with audio driver fixed problem. Let us know if you need help.
For the error that you got during installation, perhaps because you didn't download right version for it. However, hopefully uninstall driver and restart computer did the trick, because it will rebuild the driver stack.

Regard,

Tuan

 

[pablo70]

thanks Tuan for all your help ,i have sound now