HELP please

[XGamerzzz]

well i have been using my computer or about 2-3 months now and it has been working fine and today i am being bombarded with "windows explorer has stopped working" errors and it starts when windows loads up and it does not stop unless i open up my task manager and stop explorer.exe and then i am only allowed to use the task manager to open up new programes. please help me as i am lost on what to do, i cant keep using my computer like this.

 

[F5ing]

Use Task Manager to launch this:

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

 

[XGamerzzz]

i ran the scf /scannow and a little box appeared for a fraction of a second and disappeared again ? what does that mean or is that working correctly

 

[kado897]

This is the correct way to run it. http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

 

[XGamerzzz]

hey guys can some one add me on skype so that i can have a more direct chat on how to try and fix this problem ? Skype name: langbaybart1

 

[kado897]

It's not a good idea. We need everything out in the public forum so that others can learn from our discoveries.

 

[XGamerzzz]

i have no idea why this has started happening i turned my computer on and then explorer has stopped working and it does not stop, i ran sfc /scannow and it still works, i put the windows 7 install disk in and clocked repair windows i ran that and it said there was nothing wrong with it, i did a system restore and that didn't help i am at a loss what to do

 

[kado897]

Are you perhaps running more than one AV?

 

[XGamerzzz]

no im only running AVG, i downloaded malwarebytes and that found a couple of virus's and i got rid of them but i am not currently runnin any other AV

 

[kado897]

OK. I will ask for a malware expert to look in.

 

[XGamerzzz]

cheers im at a loss without explorer.exe

 

[kado897]

I've requested help. it may be some time before someone can respond so be patient.

 

[XGamerzzz]

Ok, thanks for your help, much appreciated.

 

[James7679]

Run the ESET online scanner. Save the log and post it back.

 

[Petey7]

XGamerzzz, please update Malwarebytes and run a full scan. Personally, I do not find AVG to be the most reliable program. I would consider replacing it with Microsoft Security Essentials, at least until will have solved your issue, but it is up to you; I will not press the matter.

Once that has been taken care of I'll help walk you through some other troubleshooting steps. It should be noted that what you have is a very general issue, which could have any number of causes.

 

[XGamerzzz]

i downloaded the latest verson of malwarebytes and it found 2 trojans, i have removed them and the problem is still present

 

[James7679]

Run the ESET online scanner. Save the log and post it back.

i downloaded the latest verson of malwarebytes and it found 2 trojans, i have removed them and the problem is still present

Did you try what I offered?

Also, you MUST run MBAM on all user accounts to effectively clean the PC.

 

[XGamerzzz]

Run the ESET online scanner. Save the log and post it back.

i ran this and got "unexpected error 2002"

 

[XGamerzzz]

"Also, you MUST run MBAM on all user accounts to effectively clean the PC." <- what is that?

 

[James7679]

I mean, you need to log into each individual user account and run the scanner for Malwarebytes...