help please

[jtjosiah]

When i click on my shortcut to open a word file that i have created, i get an error message"there was a problem sending the command to the program".

im using MSO 2007, OS win 7

here are my steps

1. i open my document folder
2. click on the document i wish to open.
3. Microsoft opens
4.I get an error "there was a problem sending the command to the program"


Why and how do i get rid of this problem?

Im sorry if i didn't make myself clear in the last post...

 

[The Howling Wolves]

Go to left corner, all programs, find MS word, then right click and send to desktop for a shortcut and it should open.
That's how I set some of MS Office 2007 up.

 

[steve-pressman]

Right click on your document then go to properties where is says change click on that if Office word is not displayed there is a little arrow to the right that will open a drop down menu look for word in there and then click on it see diagrams.


Steve

 

[jtjosiah]

sorry that didn't work

 

[The Howling Wolves]

Why not trying to uninstall MS O7 and doing a re-install or
go into word and under help there should be a repair badge to click on. See if that helps.

 

[steve-pressman]

I know it is slightly inconvenient but the only other option I would suggest is that you uninstall your office and then re install it.


Steve

 

[Thorsen]

you might try activating word. Go to Word Options. When it opens, go to the Resources section. Click on run Microsoft Office Diagnostics. If it sees anything, follow its advice. you can also try Activate Microsoft Office and it will activate in Windows, so windows knows that it is activated.

 

[Thorsen]

Word Options is found in the top Left "Office Button" go to the bottom of list, "Word Options" will be next to "Exit Word" button

 

[jtjosiah]

thanks guys....i went ahead in contacted MS and they sent me a reply on how to fix the problem steps as follow:

Here are a few steps that should help us resolve the problem:


Click Start and click on Computer.
Click on the C drive
Click on Program Files (Click on Program Files(X86) if it exists)
Click on Microsoft Office
Click on Office 12.
Right click on the file named Winword or Winword.exe and click on Properties
Click on the Compatibility tab.
Click on Change settings for all users.
Uncheck the option that says "Run this program as administrator" and click on Apply and OK.
Try to open Word documents

and it work out great..im just sending all that replied to my post an update thanks again.

 

[Thorsen]

Awesome. I am glad that it is all sorted out. And thanks for posting update.

 

[steve-pressman]

Glad you got it sorted


Steve

 

[AussieColin]

I had the same issue when opening files - I could open them once Word was running but not by double clicking on a .doc file. Running the diagnostics from the Options menu fixed it but without saying what the problem was.