Help! Pls on Bluetooth issues with win 7 home

[jetpack1976]

Hi all,

I have the ACER aspire 4820T that comes with bluetooth inbuilt. I have the Microsoft bluetooth mouse 5000. I have al;ways been using it with no problems. Suddenly it stopped working.

As usual, I thought I can just re-installing it by using the pairing function under the bluetooth panel "Add a device". Best part is the wizard just keeps going and never stops. My mouse is already in pairing mode.

Next check under devices/printers and believe it or not, it appears as indicated. However under the bluetooth control panel (Show Bluetooth devices), no mouse. In the devices & printers panel, the mouse shows up.

I cannot use the mouse or do a manual installation.

I have also tried to upgrade the drivers for the bluetooth and still not working. Tried the mouse with another computer and no problem. Can anybody advise how to do a reset of the bluetooth module or settings?

Short of a complete reinstallation of win 7 (which I hope to avoid just for one mouse), I have run out of ideas.

Hope somebody can render any insight as to how to resolve the issue.

Thanks for reading.

 

[geeve420]

Have you tried this yet?

Troubleshoot problems with Bluetooth enabled devices

Might help a bit

Geeve

 

[jetpack1976]

Hi Geeve,

Tried it already, no luck. The wizard said no problems found.

 

[geeve420]

Have you tried looking in the services.msc under Blutooth support service?

Geeve

Here are the steps for you or anyone else who may have this problem:

1) Remove the mouse from the devices, so you can start fresh
2) Under the search in the start button typr in "services.msc " no quotes and select services in the left colum
2) Go through the list that appears till find Bluetooth Support Service and give it a double click
3) Make sure it is set to Automatic, then click the Log tab
4) Choose this account
5) Delete both passwords shown and leave them blank
6) Press o.k. and tell it to restart the service
7) pair the device again

That should get you working, If not we will try something else. I cannot take credit for this, I found it while searching for others with the same problem. I also can't remember who to credit for it