Solved Help reading BSOD DMP Files

[GambaJabari]

Ive tried many things shown on this site including bluescreenreader and some other program. None have worked for me? Could somebody be so kinds as to read my dump files and tell me why i keep crashing? Thanks in advanced.

Heres my dump files http://sdrv.ms/PMpH5e

P.S.: Some extra infromation. I'm a PC gamer and have noticed that my comp mainly bsood's whenever Im gaming :/

 

[koolkat77]

Upload dumps to your next post following the http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[GambaJabari]

My apologies koolkat. I tried my best to do things according to the rules lol

Thanks for the quick reply. I have uploaded the new file. The link has also been edited in my OP

Hopefully this will work as I have followed the link you sent me but I did not wait for another BSOD.

Thanks again.

 

[koolkat77]

There are no dump files in the attachment. Follow this thread to get the dump stuff configured or grab all following the instructions again.

__________________

1. Click on User CP on the top right of this page
2. Click on Edit System Spec
3. Fill in your computer specs
   • http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

__________________

Start Menu\Programs\AVG	Public:Start Menu\Programs\AVG	Public

Please uninstall AVG and any of it's components from your computer. They're known to cause blue screens on some systems. Replace with MSE, it's free+light weight and does not cause trouble to the windows 7 system. Did you update your graphic card drivers recently? Since when are you getting these BSODs?

Use Speccy or Hwinfo to monitor temps as well as upload screenies for us to see.

 

[GambaJabari]

I reformatted my computer about a month or two ago. However the BSOD has just begun to appear. I've updated all the links and attachments with another file which definitely contains the DMP this time.

Also, I've updated my systems specs and have installed MSE instead of AVG and my drivers are all up to date.

You guys make alot of neat tools lol.

 

[GambaJabari]

*update* it crashed with MSE so we can rule out AVG for now.

 

[koolkat77]

Well wow, look at the usual causes for the bug check you're getting.

BugCheck 7F, {8, 80050031, 6f8, fffff8800497bd85}
Probably caused by : mouhid.sys ( mouhid!MouHid_StartRead+3d )

STOP 0x0000007F: UNEXPECTED_KERNEL_MODE_TRAP (go to top of page)

Usual causes: Memory corruption, Hardware (memory in particular), Overclocking failure, Installing a faulty or mismatched hardware (especially memory) or a failure after installing it, 3rd party firewall, Device drivers, SCSI/network/BIOS updates needed, Improperly seated cards, Incompatible storage devices, Overclocking, Virus scanner, Backup tool, Bad motherboard, Missing Service Pack

While I dug in your dump more.. You need to either update or reinstall the latest drivers for "Razer RzEndPt driver - uncertain as to exactly which model this belongs to." Driver Reference Table

fffff880`02f1b898  fffff880`0493d416Unable to load image rzdaendpt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for rzdaendpt.sys
*** ERROR: Module load completed but symbols could not be loaded for rzdaendpt.sys
 rzdaendpt+0x3416
--------------------
1: kd> lmvm rzdaendpt
start             end                 module name
fffff880`0493a000 fffff880`04947000   rzdaendpt T (no symbols)           
    Loaded symbol image file: rzdaendpt.sys
    Image path: rzdaendpt.sys
    Image name: rzdaendpt.sys
    Timestamp:        Fri Aug 17 13:01:28 2012 (502DEC48)
    CheckSum:         00009AB8
    ImageSize:        0000D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Your dump also shows a problem with the NVIDIA drivers.

fffff880`02f1b708  fffff880`0f2f426dUnable to load image nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x23b26d
--------------------
1: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f0b9000 fffff880`0fda1000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Thu Aug 30 21:50:16 2012 (503F8BB8)
    CheckSum:         00CCA304
    ImageSize:        00CE8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Click on the Start rb: ► Control Panel ► Programs ► Uninstall a program ► Uninstall the NVIDIA related stuff. Get the latest version installed from the manufacturers website.

As well as "Razer Rzudd Engine Drivers" Driver Reference Table

fffff880`02f1b0a8  fffff880`049978f8Unable to load image rzudd.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for rzudd.sys
*** ERROR: Module load completed but symbols could not be loaded for rzudd.sys
 rzudd+0x118f8
-----------------------
1: kd> lmvm rzudd
start             end                 module name
fffff880`04986000 fffff880`049a7000   rzudd    T (no symbols)           
    Loaded symbol image file: rzudd.sys
    Image path: rzudd.sys
    Image name: rzudd.sys
    Timestamp:        Fri Aug 17 13:01:22 2012 (502DEC42)
    CheckSum:         0001DF54
    ImageSize:        00021000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

You may use Driver Sweeper for deleting the remnants of all these drivers and install afresh.

Reinstall the drivers for "Intel 82577LM Gigabit NIC" also

fffff880`02f1a468  fffff880`0f0217fbUnable to load image e1k62x64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for e1k62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for e1k62x64.sys
 e1k62x64+0x217fb
---------------------
1: kd> lmvm e1k62x64
start             end                 module name
fffff880`0f000000 fffff880`0f080000   e1k62x64 T (no symbols)           
    Loaded symbol image file: e1k62x64.sys
    Image path: e1k62x64.sys
    Image name: e1k62x64.sys
    Timestamp:        Thu Feb 02 15:42:59 2012 (4F2A5AA3)
    CheckSum:         0008B713
    ImageSize:        00080000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

The reason I told you to uninstall AVG is because....

fffff880`02f1a1f8  fffff880`03e44f2fUnable to load image avgtdia.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for [COLOR=Red]avgtdia.sys[/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for avgtdia.sys
 avgtdia+0x2f2f

It contributes in blue screens.

Anyway, since when are you getting these BSODs? Is it just recently? If it's been a while since you reinstalled windows on your computer, I would suggest you to do a http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html and start afresh with latest drivers of all your stuff.

Keep us posted.

 

[GambaJabari]

Wow you've really done some work there. Thanks alot.

How is it possible that I have that many issues?

I guess ill just do another fresh install of windows lol. Ill keep you posted. Thanks alot.

 

[koolkat77]

Good decision. Let us know if you need help with drivers for the graphics card, you'll find the other drivers from the driver reference links I posted. You can also get them from filehippo.com.

Blue screens come with various reasons, it could be hardware or it could be 3rd party drivers causing the problems.

Anyway, like I mentioned. Use MSE instead of AVG and Malware Bytes (free) for more security. Do not use any 3rd party defrag programs/firewall/back-up tools/registry cleaners/pc optimizer and similar. Use the inbuilt windows programs for those purposes and if you want a registry cleaner, use Ccleaner. It has a good reputation.

Let us know how the clean install goes, good luck.

 

[GambaJabari]

So I decided to not reformat but to correct the driver errors which you have pointed out.

I've gone 7-8 games with no BSOD so far. D

I havent been able to fix the intel driver as I have no idea how to uninstall it and where to get it from.

However, everything seems to be working perfectly.

Thanks alot koolkat. Ill keep you guys updated should anything happen.

 

[koolkat77]

Yup, keep the thread open for a week or 2 before taking as solved.

 

[GambaJabari]

Still getting the BSOD. Alot less frequently now, but its still happening. How do I check if its my RAM and if so, which RAM?

 

[koolkat77]

Upload the /.dmps

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

• http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
• Guide to using Memtest86+ - Geeks to Go Forums

The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.

 

[GambaJabari]

The test ran for 18 hours with 6 passes and 0 errors until my mom unplugged my computer by accident -______- do you think the last 2 passes really mattered? I'm running it again anyways.

 

[koolkat77]

Yup you should.

 

[GambaJabari]

I ran the memtest for 9 runs with 0 errors. However, I'm still crashing alot. Here's the latest DMP. http://sdrv.ms/SmjQiQ

 

[koolkat77]

Please upload the files directly to the website.

 

[GambaJabari]

Sorry i forgot. Here ya go. If it helps, my computer is BSOD'ing a lot more often now.

 

[koolkat77]

Can you upload a snip of the hardware temperatures using Speccy?

• Speccy - System Information - Free Download
• http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

 

[GambaJabari]

Holy tits 111 C? Is my mobo supposed to be that hot?

Then again i just finished playing a pretty long game after its been on for the last 30ish hours. Not sure if that matters though.