HELP! Stuck at "Setup is starting services"

[Ladie]

Hi everyone,

I turned on my computer and i got a black screen saying "windows error recovery"
I clicked on "start windows normally" and the logo starts to load.
Then a black screen comes up saying "setup is starting services" and a pop-up titled "Install Windows" reads: The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install windows, click "ok" restart computer and then restart the installation.

I press ok, and the computer restarts normally but then it stays stuck at the setup is starting services screen, with the Install windows pop-up.

How can I fix this?

Thanks in advance!

 

[Ladie]

quick note, my computer is a Toshiba L455-S5975. 2 GB DDR2 RAM, 250 GB HDD.

 

[gregrocker]

Can you reboot into Safe Mode by tapping F8?

 

[pebbly]

Hi Ladie, Welcome to the forums, If you have your Win7 dvd try a startup repair http://www.sevenforums.com/tutorials/681-startup-repair.html Also you may have to run it 3 times http://www.sevenforums.com/tutorials/105541-startup-repair-run-3-separate-times.html hope this helps you

 

[Ladie]

When i press F, these are the options i am given:
safe mode
safe mode w ntworking
safe mode w command

enable boot logging
enable low reolution video
last known config
directory services
debugging mode
disable mode
disable automatic restart on system failure
disable driver sig enforcement

start windows normally

whenever i pick one of those, it loads to the setup is starting services page and says the same install windows pop-up.

 

[gregrocker]

This means that your installation is not far enough along to repair. You must start over.

Where did you get Win7? Did you burn the DVD yourself? If so, burn another using ImgBurn at 4x speed.

Try wiping the HD first: http://www.sevenforums.com/tutorials/91339-ssd-hdd-optimize-windows-reinstallation.html

Next remove all but 2gb of RAM to try install. Then swap RAM sticks if that fails. Test your RAM using memtest86 CD for 5-6 passes.

Do you have the latest BIOS version update? If so, reset the CMOS next: Clear CMOS - 3 Ways to Clear the CMOS - Reset BIOS

Report back.

 

[Ladie]

I burned a cd from my computer, which already had windows 7 home premium installed, and it was my "repair windows 732-bit" cd. I'm not quite sure if that's the same as what you are talking about?

Can i burn another using ImgBurn at 4x speed on a different computer, because i can't do anything on mine, as of now.

Also, how would i check about the BIOS update?

I'm not computer savvy at all, so I greatly appreciate your help!!

 

[Ladie]

Is the Windows DVD Startup repair the same as the repair windows 732-bit cd?

 

[gregrocker]

Not sure why your Toshiba is wanting to continue with installation if it came pre-installed with Win7. Had you set it up yet? If it is within a year of purchase, you should probably call Toshiba for the free tech support which is included.

If you burned a 32 bit Repair CD and your problem install is 32 bit, then follow these steps to set the CD drive as first to boot in BIOS setup: http://pcsupport.about.com/od/tipstricks/ht/bootcddvd.htm

Once you get the Repair CD to boot, then run Startup Repair:
http://www.sevenforums.com/tutorials/105541-startup-repair-run-3-separate-times.html

 

[Ladie]

Yeah, I've had it for a little over a year.

I'm following the steps for the startup repair, using method two.

I'm going with the DISKPART option, and already I see a difference in the pictures seen on the forum and what i get on my screen. I don't know if they matter, but I'll inform you just in case they do.

to get to the "press any screen to boot your cd/dvd" screen i had to press F12 and enter the CD/DVD TSSTcorp CDDVDW TS-L633C-(S5) option.

then i pressed any key to boot from cd or dvd , and it says windows is loading files.
i get a "<selecting a process>" window giving me the options :
toshiba recovery wizard

system recovery options

I do not have any recovery media, so I select the sustem recovery options and click next.

then i get a "system recovery options" where i can only select a keyboard input method, the language is already selected to english.

then it has two other options:
use recovery tools that can help fix problems starting windows. select an operating system to repair.

if your os isnt listed, click load drivers and then install drivers for your hard disks.

under operating systems, windows 7 home premium is higlighted and it says partition size 228632 MB and location (c TI10260...

THEN the other option is to restore ur computer using a system image u created earlier(which i never did).

so i leave option 1 selected, and click next.


then i get the recovery tools

startup repair
system restore
system image recovery
windows memory diagnostic
command prompt
toshiba recovery wizard

do i select the command prompt?

 

[Ladie]

disregard last post, i saw the same pictures as the forum

 

[Ladie]

ok so im at the diskpart and i get
disk ### status size free dyn gpt
Disk 0 online 232 GB 0B

THEN SELECTED disk 0
disk 0 is now the selected disk

then list partition
partition ### Type size offset
partition 1 recovery 1500 mb 1024 kb
partition 2 primary 223 gb 1501 mb
partition 3 primary 8 gb 224 gb

which one do i select??

 

[gregrocker]

You need to run Startup Repair.

However, while in Diskpart:

Select disk 0
Select part 2
detail partition

to see if it says it is marked active. If not, check partition 1. then exit Diskpart, return to Recovery Tools list to Run Startup Repair up to 3 separate times with reboots.

If the Recovery Partition is marked active and Startup Repair will not start Win7, then you may need to follow the tutorial to mark the Win7 partition 2 Active. But let's see what happens first.

 

[Ladie]

ok i selected part 2 and this is what i got
type:07
hidden:no
active:no
offset in bytes: 1573912576

then selected part 1 and details:
part 1
type 27
hidden yes
active yes
offset in bytes 1048576

 

[Ladie]

partition 2
volume ### ltr label 1 fs type size status info
vol 1 c TI10260520F ntfs part 223gb healthy

partition 1
volume ### ltr label 1 fs type size status info
vol 2 d system ntfs part 1500 mb healthy hidden

 

[gregrocker]

Looks like Recovery is marked Active.

Try running Startup Repair up to 3 separate times with reboots.

 

[Ladie]

partition 2 is marked active or partition 1?

i did the startup repair, clicked finish and then restart, and the computer restarted and looked like it was loading and continued to freeze at the setup is starting services. with the install windows pop-up.

is this normal? should do the same process and restart again?

 

[gregrocker]

Try Startup Repair up to 3 separate times with reboots.

Do you have your files backed up? If so, would you consider running Recovery to factory condition? If not, we can help you copy them out if they are still intact.

Have you made your Recovery disks yet? If not, we can run the partition if necesssary.

Do you have access to any Win7 retail installer? If so we can unlock your version to do a clean reinstall without the Toshiba factory bloatware, which results in a much more agile and lightweight Win7. All of the useless Toshiba utilities have better versions built into Win7 anyway. If you have programs which came pre-installed you can check the Toshiba Support Downloads webpage for your model to see if they are available to download (as are all drivers). But you may not want the bloatware programs anyway. We tend to think of them as corruption here.

 

[Ladie]

When you say sytem repair up to 3 times and reboot, is that when i go to the startup repair and click finish, restart, 3 times?

the only disc i made was the repair disc, and I have all my files saved on another computer so I'm guessin we could do the recovery to factory condition. How would I do that?

When you ask if i have access to a windows 7 retailer, do you mean if i can get a windows 7 installation cd from best buy or a store of that sort?

again, thank you for your help!

 

[gregrocker]

Run Startup Repair through to restart then see if Win7 starts up. IF not, run it again three times this way. http://www.sevenforums.com/tutorials/681-startup-repair.html?ltr=S

Sometimes marking the Win7 partition Active will cause it to Repair better. However, Toshiba ships with Recovery marked Active so it runs from boot by using the key given on first boot screen for factory Recovery. If you mark it Active to repair it then it might not run Recovery properly without marking it active Again.

You do not need to buy Win7 as your computer came with a license so you already own Win7 and have the right to reinstall the licensed OS anyway you want. So, many tech enthusiasts borrow or find a clean-copy installer to clean reinstall Win7 without the bloatware.

Otherwise you can use the Recovery partition to reimage to factory condition.

Here is how to run Factory Recovery: http://www.ehow.com/how_5766144_restore-satellite-laptop-factory-disc.html