Help with Black Screen Issue

[burrish]

I'm seeing this problem on one of our monitors when adjusting cells in Excel, and I wanted to see if it looks familiar to anyone, here....

Windows 7 Black Screen Problem - YouTube

I'm sorry for the contrast trouble, but you get the idea. Any help is much appreciated!

 

[burrish]

Does this look like a video driver issue?

 

[burrish]

Does anyone have any ideas, here? I'd really appreciate some help.

 

[andrew129260]

We need more information:

A couple of questions:

1.) Are you drivers up to date?
2.) When did this problem start happening?
3.) has anything changed in your system lately, ether software or hardware?

 

[burrish]

We need more information:

A couple of questions:

1.) Are you drivers up to date?
2.) When did this problem start happening?
3.) has anything changed in your system lately, ether software or hardware?

Thanks for the reply! Yes, the ATI card's drivers are up to date, according to Windows Update. Our employee is saying that this has been happening, to one degree or another, for months. As far as I know, no hardware has been changed.

 

[andrew129260]

Thanks for the information.
1.)That's really strange. It's only in excel this happens in?

2.) Youtube videos or other kind of content that puts a stress on graphics card doesn't cause it?

3.) Have you tried replacing the vga (or dvi) cable? Checking all cable connections, etc?

4.) Have you tried completely uninstalling all amd (ati) drivers for video and restarting the system and reinstalling them from here?

5.) Have you tried another cheap throw in graphics card to see if the card is going bad?