Help with Dump File

[pongolo]

BSOD Help Request

My PC has crashed several times. Attached is the Windows_NT6_BSOD_jcgriff2 zip file as requested for BSOD analysis.

This is a custom built PC running W7 Professional 64-bit built about 7-8 months ago.

Can someone help me figure out why it's crashing?

Thanks!

 

[zigzag3143]

My PC has crashed several times. Attached is the Windows_NT6_BSOD_jcgriff2 zip file as requested for BSOD analysis.

This is a custom built PC running W7 Professional 64-bit built about 7-8 months ago.

Can someone help me figure out why it's crashing?

Thanks!

ASACPI.sys Sun Mar 27 22:30:36 2005

The 2005 version of this driver is a known BSOD cause.
Please visit this link: ASUSTeK Computer Inc.-Support- download_item_mkt
Scroll down to the Utilities category, then scroll down to the "ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit " (it's about the 8th item down).
Download and install it.
Go to C:\Windows\System32\drivers to check and make sure that the ASACPI.sys file is date stamped from 2009 or 2010 (NOT 2005).

 

[pongolo]

zigzag3143,

Thanks for your help. I got back this morning and saw your instructions. I just replaced the file per your instructions and the digital signature of the file is listed as May 13, 2009 under Properties.

Do the dump files point to the ASACPI.sys file as the specific problem? Did you spot any other things that could be a problem?

Again, thanks for your help and I'll post back if the BSOD returns.

My PC has crashed several times. Attached is the Windows_NT6_BSOD_jcgriff2 zip file as requested for BSOD analysis.

This is a custom built PC running W7 Professional 64-bit built about 7-8 months ago.

Can someone help me figure out why it's crashing?

Thanks!

ASACPI.sys Sun Mar 27 22:30:36 2005

The 2005 version of this driver is a known BSOD cause.
Please visit this link: ASUSTeK Computer Inc.-Support- download_item_mkt
Scroll down to the Utilities category, then scroll down to the "ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit " (it's about the 8th item down).
Download and install it.
Go to C:\Windows\System32\drivers to check and make sure that the ASACPI.sys file is date stamped from 2009 or 2010 (NOT 2005).