Help with odd messages

MJgirl

New member
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Hi everyone :)
First time posting and hope I can get some help...when I log on to my system I keep getting two messages..the first is "Kies has stopped working" and the second is "Yontoon desktop has stopped working" after the windows is looking for a solution runs a couple of seconds it goes away...what is Kies and Yontoon, and is this a cause for concern? Thanks :)
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Dell inspirion
OS
Win Home Premium 64
CPU
Pentium(R) Dual-Core CPU T4400 @ 2.20GHz
Memory
3.00 GB
Graphics Card(s)
Mobile Intel(R) 4 Series Express Chipset Family
Monitor(s) Displays
8.15.10.1808
Screen Resolution
1024x768
Antivirus
Advanced System Care
Browser
firefox
Hello MJgirl, and welcome to the SevenForums!

Kies is software from Samsung used for data transfer between your machine and tablet/phone. See here for more info.
To fix the issue, I'd suggest reinstalling the program using the link I provided. If you don't use it, you might be better off completely removing it by following this tutorial.

For Yontoon I suspect that you meant Yontoo:) Which is a browser extension. What is actually does seems to be clouded in mystery, and their own site (this site) doesn't really help either.

However, looking at this link, we see that it is Adware. I recommend that you remove it from Firefox following this guide.
I also recommend you to check your Programs and Features and remove the desktop client via this tutorial.


Good luck and keep us posted,
Nommy
 
Last edited:

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Dell Inspiron 5547
OS
Microsoft Windows 8.1 64-bit Professional
CPU
Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz
Motherboard
Dell Inc. 08KNCD
Memory
8.00 GB (2 x 4.00 GB)
Graphics Card(s)
AMD Radeon R7 M265
Screen Resolution
1366 x 768 x 4294967296 colors
Hard Drives
(1) 1TB ST1000LM024 HN-M101MBB (2) 2TB Western Digital external hard drive (3) 500GB Packard Bell external hard drive
Mouse
Corsair Vengeance M60
Antivirus
Windows Defender & Malwarebytes
Browser
Firefox, Chromium
Other Info
+ Acer TravelMate 7730G with 32bit Ubuntu 14.04 LTS Trusty Tahr.
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