help with SYSTEM_SERVICE_EXCEPTION

[Frying Pan]

randomly get this error ,,,,,please suggest solution should i just reformat the computer

SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff800`03b8e407 fffff880`0d5dd5e0 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+75bc0 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.18409 (win7sp1_gdr.140303-2144) x64 ntoskrnl.exe+75bc0

 

[BorisTheAnimal]

Hi Frying Pan and welcome to sevenforums, I hope you'll enjoy your stay here!

Could you please follow these steps so that we can help you in the best possible way:

BSOD - Posting Instructions​

Information
This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data.

To get better help with your Windows 7 BSOD issue, please follow these steps below.

Note
This site is for Windows 7 only.

for other OS's please use the apropriate site:-

Windows 10 - Windows 10 Forums
Windows 8/8.1 - Windows 8 Forums
Vista - Vista Support Forums




To Use DM Log Collector
1. Click/tap on the Download button below to download the file below.

​

2. Save the .exe file to your desktop or other convenient location.

3. Double click on the file to run it.

4. If prompted by UAC then, click/tap on Yes (Windows 7/8) or Continue (Vista).

5. A command prompt will now open to get the required information from your system, save the information into a YourComputerName-xxxx.zip file on your desktop, and close.

6. When finished with step 5, do either step 7 or 8 below.

7. If You Have Already Started a Thread in "BSOD Help and Support"

A) Go back to your original thread that you created for your BSOD issue, edit your existing post or reply with a new post, and go to step 9 below.
​

8. If You Have Not Already Started a Thread in "BSOD Help and Support"
NOTE: Please do not create duplicate threads and posts on the same issue. Doing so will only waste your time and the time of other members trying to help.

A) Start a new thread in the BSOD Help and Support forum area, post all details about your BSOD issue, then go to step 9 below.
​

9. In your BSOD post, upload the created YourComputerName-xxxx.zip file into your post.

Cheers!
Boris