Help with Windows Fix It Center

FDM

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Trying to resolve windows update issue and attempting to run Windows Fix It Center - following installation it begin gathering information about the computer but a popup windows appears telling me that "Fix it is unable to download troubleshooters - please check your internet connection"
I am using a laptop running Win 7 Home, connected to the internet via wi fi and the internet is operative.
Does anyone know why I would get the error message when I am connected to the internet.
Any assistance would be appreciated.

Frank
att
 

My Computer

OS
Win 7

My Computers

System One System Two

  • Computer type
    PC/Desktop
    Computer Manufacturer/Model Number
    HP Pavilion 6751c
    OS
    Win7, Win10, Win11
    Internet Speed
    100 Mbps
    Antivirus
    Norton 360
    Browser
    IE 11
  • Computer type
    PC/Desktop
    System Manufacturer/Model Number
    HP ENVY 750-514 & Dell XPS 8960
    OS
    Win7, Win10, Win11
    Antivirus
    Norton 360
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