Help!

[Spinners]

Issues!
#1. I get a check mark with a duck on my taskbar just before my internet loses connection. I think the “duck” is spy doctor? I can’t find it in my programs at all! When I go back to internet it asks me if I would like to return to my last session.
#2. My control panel will not allow me to uninstall any programs, and yes I’m signed in as the admin. I get a popup that says “Ghost Installer” Installation log file not found. Some of these programs came on the computer from best buy.
#3. When I download songs or pics I sometimes get up to five copies of the same ones. Even though I have chosen default folders, they go to either video or some random buried folder inside another folder. Organizing these and deleting duplicates is a nightmare!!

 

[richc46]

Welcome
If it does not happen with a clean boot
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
Use clean boot procedure to find the cause.

 

[Shadowjk]

What is your Anti-Virus?

   Warning

These are symptoms of a Virus please Download and Run Microsoft Security Essentials and please run a Full System Scan

See http://www.microsoft.com/security_essentials/ For More Information

Hope This Helps,
Josh

 

[gregrocker]

Install, update and run a Full Scan with Malwarebytes

Run through these basic troubleshooting fundamentals.

Tips for cleaning up factory-installed bloatware

http://www.sevenforums.com/installation-setup/125874-re-install-windows-7-a.html#post1086729

 

[derekbtw]

Go to Action Center and click on Troubleshooting to see if it finds any problems.

 

[Spinners]

Hi Josh

What is your Anti-Virus?

   Warning

These are symptoms of a Virus please Download and Run Microsoft Security Essentials and please run a Full System Scan

See http://www.microsoft.com/security_essentials/ For More Information

Hope This Helps,
Josh

Thank you, I will try it. And my Antivirus is McAffee through my intrenet provider.

 

[Spinners]

Hi

Go to Action Center and click on Troubleshooting to see if it finds any problems.

What is the "Action Center?"

 

[Spinners]

Hi Greg

Install, update and run a Full Scan with Malwarebytes

Run through these basic troubleshooting fundamentals.

Tips for cleaning up factory-installed bloatware

http://www.sevenforums.com/installation-setup/125874-re-install-windows-7-a.html#post1086729

Thank you, I will try it. Susan