Solved How do I fix BSOD,give advice

[adnanarif]

an anybody help me about this BSOD problem? I experience this problem since I buy my laptop (ASUS A42J) to windows 7 starter 64bit after play pes 2012 and that's were the problem start...after that my friend advice me to reinstall and upgrade driver which is I did.... But I still experiencing the same problem, Here is the other information of my BSOD problem....

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8002074010
BCP2: FFFFF88006A2D8F0
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\111114-17238-01.dmp
C:\Users\adnan\AppData\Local\Temp\WER-45162-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

I'd be grateful if somebody can help me to solve my problem.... by the way my laptop is asus.... thanks in advance....

 

[Arc]

Hi adnanarif.

Download and install AMD Catalyst 14.9 from here: :ar: Mobile

Report us for any further BSOD after doing it.

 

[adnanarif]

oke,i will try it arc thanks

 

[adnanarif]

hi mr arc...

its still bsod,its said Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 119
BCP1: 0000000000000001
BCP2: 000000000000138C
BCP3: 0000000000001E5D
BCP4: 0000000000001E5C
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\111214-19047-01.dmp
C:\Users\adnan\AppData\Local\Temp\WER-47408-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


please,help

 

[adnanarif]

please fix it

 

[adnanarif]

i got various BSOD like this now,its different from before...

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 100000ea
BCP1: FFFFFA800395BB60
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\111214-15943-01.dmp
C:\Users\adnan\AppData\Local\Temp\WER-46363-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


I'd be grateful if somebody can help me to solve my problem...

 

[Arc]

So the driver update did not work. That means it is not only the driver that is causing the display failure. The issue is a deeper one.

Stress test the Graphics Card using Furmark.

Video Card - Stress Test with Furmark
​

Take a screenshot of the furmark window before closing it. Upload the screenshot for us.

Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: http://www.sevenforums.com/tutorials/311593-speccy-publish-snapshot-your-system-specs.html .

About fixing, I cannot fix an issue, but I can assist you to fix it, as far as I can.
__________________________________________________

BugCheck 119, {1, 138c, 1e5d, 1e5c}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+383d0 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_SCHEDULER_INTERNAL_ERROR (119)
The video scheduler has detected that fatal violation has occurred. This resulted
in a condition that video scheduler can no longer progress. Any other values after
parameter 1 must be individually examined according to the subtype.
Arguments:
Arg1: 0000000000000001, The driver has reported an invalid fence ID.
Arg2: 000000000000138c
Arg3: 0000000000001e5d
Arg4: 0000000000001e5c

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x119

PROCESS_NAME:  System

CURRENT_IRQL:  6

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

DPC_STACK_BASE:  FFFFF88002F92FB0

LAST_CONTROL_TRANSFER:  from fffff880015e822f to fffff80002ed8640

STACK_TEXT:  
fffff880`02f8b558 fffff880`015e822f : 00000000`00000119 00000000`00000001 00000000`0000138c 00000000`00001e5d : nt!KeBugCheckEx
fffff880`02f8b560 fffff880`0693aeb9 : 00000000`00000000 00000000`0000138c 00000000`00000000 00000000`00001e5d : watchdog!WdLogEvent5+0x11b
fffff880`02f8b5b0 fffff880`0693b125 : fffffa80`03a54000 fffff880`02f8b6c0 fffff880`000011ac fffffa80`0399d620 : dxgmms1!VidSchiVerifyDriverReportedFenceId+0xad
fffff880`02f8b5e0 fffff880`0693af76 : 00000000`0000138c ffffe85d`5905c17f fffffa80`03a2d000 fffffa80`02cb5400 : dxgmms1!VidSchDdiNotifyInterruptWorker+0x19d
fffff880`02f8b630 fffff880`0684213f : fffffa80`02d6f480 fffff880`01907432 fffffa80`02827190 00000000`00000000 : dxgmms1!VidSchDdiNotifyInterrupt+0x9e
fffff880`02f8b660 fffff880`06ebc3d0 : fffff800`0304ae80 00000000`00000180 fffff880`02f8b710 fffffa80`0281f000 : dxgkrnl!DxgNotifyInterruptCB+0x83
fffff880`02f8b690 fffff800`0304ae80 : 00000000`00000180 fffff880`02f8b710 fffffa80`0281f000 fffffa80`01c97500 : atikmpag+0x383d0
fffff880`02f8b698 00000000`00000180 : fffff880`02f8b710 fffffa80`0281f000 fffffa80`01c97500 00000000`00000001 : nt!KiInitialPCR+0x180
fffff880`02f8b6a0 fffff880`02f8b710 : fffffa80`0281f000 fffffa80`01c97500 00000000`00000001 00000000`00000001 : 0x180
fffff880`02f8b6a8 fffffa80`0281f000 : fffffa80`01c97500 00000000`00000001 00000000`00000001 00000001`0000138c : 0xfffff880`02f8b710
fffff880`02f8b6b0 fffffa80`01c97500 : 00000000`00000001 00000000`00000001 00000001`0000138c 00000000`00000000 : 0xfffffa80`0281f000
fffff880`02f8b6b8 00000000`00000001 : 00000000`00000001 00000001`0000138c 00000000`00000000 fffff880`01601816 : 0xfffffa80`01c97500
fffff880`02f8b6c0 00000000`00000001 : 00000001`0000138c 00000000`00000000 fffff880`01601816 00000000`00000001 : 0x1
fffff880`02f8b6c8 00000001`0000138c : 00000000`00000000 fffff880`01601816 00000000`00000001 00000000`00000000 : 0x1
fffff880`02f8b6d0 00000000`00000000 : fffff880`01601816 00000000`00000001 00000000`00000000 00000000`00000000 : 0x00000001`0000138c


STACK_COMMAND:  kb

FOLLOWUP_IP: 
atikmpag+383d0
fffff880`06ebc3d0 ??              ???

SYMBOL_STACK_INDEX:  6

SYMBOL_NAME:  atikmpag+383d0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5417612a

FAILURE_BUCKET_ID:  X64_0x119_1_DRIVER_REPORTED_INVALID_FENCE_ID_atikmpag+383d0

BUCKET_ID:  X64_0x119_1_DRIVER_REPORTED_INVALID_FENCE_ID_atikmpag+383d0

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x119_1_driver_reported_invalid_fence_id_atikmpag+383d0

FAILURE_ID_HASH:  {90d2aea6-4390-0293-f7e7-f2c2514653f4}

Followup: MachineOwner
---------

2: kd> lmvm atikmpag
start             end                 module name
fffff880`06e84000 fffff880`06f16000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Tue Sep 16 03:29:06 2014 (5417612A)
    CheckSum:         000964D0
    ImageSize:        00092000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[adnanarif]

its the sceenshoot :

 

[adnanarif]

its specify when i use furtmart :
pleasee,help fix it

 

[Layback Bear]

I must barge in.

Either you temp reading are wrong or you are running very very hot.
A motherboard at 87C is very hot. I would suggest you check all cooling fans and vents to make sure they are working properly.
If those temps are correct you will destroy your mother board and more while testing.

 

[adnanarif]

how do check it? go to service? or any apps can check it?

what do you mean my temp reading are wrong? i dont get it,sorry before..
please help ....

 

[adnanarif]

if i use my normal activities :

 

[Arc]

its the sceenshoot :

It is not the screenshot of a running furmark window.

Did the computer crash during furmark test? How long you ran it?

 

[adnanarif]

hi arc,
sorry,so when i have to screen shoot?
not too long just a few minutes...,no its not crash...
Did i do correct?
sorry bother u again ...

 

[Layback Bear]

This is what I posted about. From post #9

View attachment 340289

 

[adnanarif]

hai arc,its the screenshoot...
its not crash until 4 minutes,because its reach 87celcius i stopped it..

 

[Arc]

Apparently you ran furmark around 5 minutes. It ran very hot within this time.

So any sort of stressful operation can increase the heat to that level. And you are not aware all the time. See what Layback Bear pointed out. That heat should cause BSOD anytime.

Try to control the heat. He posted ...

A motherboard at 87C is very hot. I would suggest you check all cooling fans and vents to make sure they are working properly.
If those temps are correct you will destroy your mother board and more while testing.

If everything is working properly, you may need more cooler. But that should be the primary point of concentration.

 

[adnanarif]

hi arc...
but sometimes when i just turn on my laptop and i play movie or open in browser,my laptop still bsod...
and i think my laptop's heat is not to hot...,and i ever to run my laptop in 20degree celcius and its still bsod...
please help me,and i ever too when i just open my laptop and its bsod...

 

[adnanarif]

and this posting when i just open my laptop and play bf2 :
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 100000ea
BCP1: FFFFFA80039C0B60
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\111214-17144-01.dmp
C:\Users\adnan\AppData\Local\Temp\WER-41870-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


mr arc,please help

 

[Arc]

BCCode: 100000ea is either a failing hardware or a failing driver thereto. We already noticed the same for display environment. I still suspect that it is either display driver or the display hardware that is causing the issues there. It would be better that you follow the BSOD posting instructions once again.

I had a talk with Anthony about your issue, and he suspects some more things which I also agree with him. Please wait for his suggestions too.

EDIT: What Anthony points out those are ....

1.

you have Daemon Tools installed. Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :

• Double click to open it.
• Click this button only:
• 
• If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.

2.

You dont have Intel Management Engine Driver properly installed. There are some related errors in your system. Get it from Notebooks & Ultrabooks - K42JY - ASUS , under others.

If the Intel® Management Engine (Intel® ME) driver has not been successfully installed, you may see an error on a "PCI Simple Communications Controller" in Device Manager.

• https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=22092

It may cause the graphics card to not function properly, as it is PCIe device.