Solved How do I get Zeus Trojan Malware called Zbot off my Windows 7 Laptop?

[applepie]

I got this message while I was online checking my email from one of my applications Fox Web Security: fonts.googleapis.com: This website may harm your computer and your personal information. (Comodo DNS), I called The Firefox Web browser Staff and the Technician named Mark did a remote scan of my Laptop and found that I had the Zeus Trojan Malware called Zbot on my Laptop. What would be the best Anti-Malware that I can use to get rid of this?

 

[samuria]

first run rkill to stop it RKill Download then Follow the tutor here How to completely remove PWS-Zbot Trojan (Virus Removal Guide)

 

[Alejandro85]

What would be the best Anti-Malware that I can use to get rid of this?

NONE AT ALL

Once a computer becomes compromised, the only way to get rid of an infection for sure is to reformat and reinstall the OS from scratch. There is no way to know for sure what the virus did and how it works, and because of this you can never be sure that you've removed it all, or it hasn't left something else you didn't detect. By reformatting you delete everything.
Also, that "remote scan" seems more than a scam and phishing attack that a real technician, so be sure to change ALL passwords of everything you used from the compromised computer.

 

[cottonball]

applepie,

Please run RKill, as suggested by samuria.

Instructions:

RKill Download
(Select the green button on the top left.)
Save the file to your Desktop.

Right-Click RKill.exe and select: Run as administrator
A black DOS box briefly flashes and then disappears. This is normal and indicates the tool ran successfully.

A report (C:\rkill) opens once the scan completes.

:ar: Please post the RKill report in your reply.


Next, please go to the TDSSKiller Download
Select the .exe version

Double-click on TDSSKiller.exe to run the program.

• Doubleclick on TDSSKiller.exe to run the program.
• At the Kaspersky TDSSKiller interface, click: Change parameters
• Check: Detect TDLFS file system
• Click: OK
• Now, click Start Scan and allow the scan to run
• If any threats are found, select: Skip (Do not select: Delete!!)
• Click: Continue
• Click: Reboot computer

:ar: When done, please provide the TDSSKiller.[Version]_[Date]_[Time]_log.txt found in C:\


.

 

[applepie]

Thank you for all of your help.

 

[cottonball]

applepie,

Did you run RKill and TDSSKiller?

Please attach the results or us to see what we can help you with.