How do I remotely change a local account password of a pc that can't b

[greenkomodo]

Dear all,
I am currently based in London. I have an issue with a staff's laptop based in Africa. We built the laptop and shipped it to them. As part of the build we put on our standard administrator account and then made a local account as they are not connected to our domain.

The user in this Africa office changed the local password of his account and now can't remember it therefore making the PC unable to be logged into. I do not want to tell him our administrator password because it's the same for all our PCs worldwide. I have researched many things to try and connect to the PC but it is now possible.

I have tried:

1. Browsing to the machine from another pc on the network using explroer and I can see the C Drive.
2. I tried running this command but I just keep getting error 1219: net use \\pcname\ipc$ /usercname\administrator *
3. RDP will not work, it just won't connect.
4. The PC I am using is Windows 8 home edition and not business which I notice is a problem as computer management does not have users and groups it appears. The remote pc is Windows 7 Enterperise.

So at the moment I just have a laptop that is stuck at the login screen.

 

[mitchell65]

As far as I know you are stumped without the admin password. Unless you can physically operate the laptop yourself the only way is to disclose the login details of the main admin account! Wait to see what others say though.

 

[Memor86]

one option would be to give ur employee instructions to reset the administrator or any other acount password using a boot cd like this:

Offline Windows Password & Registry Editor